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Remote Shopify Chat Support Jobs in Toronto, ON (NOW HIRING)

Shop Innovator

Full Stack Web Developer

Toronto, ON · On-site +1

... support multiple development projects across our brands and platforms. This role will involve working on a variety of projects, including Shopify apps, and ongoing Shopify store updates . Remote Work ...

AfterShip

Channel Growth Manager

Toronto, ON · Remote

... remote-first environment where priorities evolve quickly. * Strong understanding of Shopify, ... Please let us know if you require any support, and we'll work with you to meet your needs. We ...

Cayenta

(Remote) Support Analyst

Markham, ON · Remote

As a Support Analyst, you'll investigate complex application issues, collaborate with teammates ... Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI ...

Cayenta

(Remote) Support Analyst

Toronto, ON · Remote

As a Support Analyst, you'll investigate complex application issues, collaborate with teammates ... Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI ...

Cayenta

(Remote) Support Analyst

Mississauga, ON · Remote

As a Support Analyst, you'll investigate complex application issues, collaborate with teammates ... Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI ...

Cayenta

(Remote) Support Analyst

Oakville, ON · Remote

As a Support Analyst, you'll investigate complex application issues, collaborate with teammates ... Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI ...

Cayenta

(Remote) Support Analyst

Guelph, ON · Remote

As a Support Analyst, you'll investigate complex application issues, collaborate with teammates ... Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI ...

Generac

Customer Support Specialist

Toronto, ON · On-site +1

CA$23.07/hr

Fully remote full time positions * Individuals are assigned 5 shifts per week, with 2 consecutive ... and chat. We have a variety of smart home products and services and requests may be fairly ...

Veem

Technical Support Specialist

Toronto, ON · Remote

Fully Remote (Canada, EST time zone) Compensation: Salary + Bonus + Health Benefits About Veem Veem ... The successful candidate will support customers through phone, email, and live chat while also ...

1Valet

Systems Analyst - Technical Support

Toronto, ON · Remote

... and live chat, with an emphasis on clarity and customer service excellence. Perform remote ... Support and troubleshoot computer networks, including IP addressing, switches, PoE devices, and ...

1Valet

Systems Analyst - Technical Support

Toronto, ON · Remote

... and live chat, with an emphasis on clarity and customer service excellence. Perform remote ... Support and troubleshoot computer networks, including IP addressing, switches, PoE devices, and ...

Smile.io

Senior Lead, Support

Toronto, ON · Remote

This is a full-time remote role working in Canada, Monday to Friday, with significant overlap with 9 AM - 3 PM EST. About the Role In the Shopify ecosystem, support is a growth engine. Merchants ...

Recharge

Customer Success Manager (Toronto)

Toronto, ON · Remote

CA$94K - CA$118K/yr

... supporting customers with semi-complex workflows or technology stacks (eCommerce and Shopify ... Monthly Remote Life and Merchant stipends Recharge | Instagram | Twitter | Facebook Recharge ...

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All JobsShopify Chat Support JobsRemote Shopify Chat Support JobsRemote Shopify Chat Support Jobs in Toronto, ON

Remote Shopify Chat Support information

What is the difference between Remote Shopify Chat Support vs Remote Shopify Customer Service Representative?

AspectRemote Shopify Chat SupportRemote Shopify Customer Service Representative
Primary RoleHandling live chat inquiries related to Shopify storesProviding overall customer support via various channels
Skills & CertificationsKnowledge of Shopify platform, excellent communication skillsCustomer service experience, familiarity with Shopify often preferred
Work EnvironmentOnline, chat-based support within Shopify storesRemote, multi-channel support including chat, email, phone
Industry UsageCommon in e-commerce and retail sectors using ShopifyWidespread across e-commerce, retail, and service industries

While both roles involve supporting Shopify customers remotely, Remote Shopify Chat Support focuses specifically on live chat interactions related to Shopify stores, requiring platform-specific knowledge. In contrast, Remote Shopify Customer Service Representatives handle broader customer inquiries across multiple channels, often with a wider range of issues. Understanding these differences helps job seekers identify the best fit for their skills and career goals.

What are popular job titles related to Remote Shopify Chat Support jobs in Toronto, ON?

For Remote Shopify Chat Support jobs in Toronto, ON, the most frequently searched job titles are:

What job categories do people searching Remote Shopify Chat Support jobs in Toronto, ON look for?

The top searched job categories for Remote Shopify Chat Support jobs in Toronto, ON are:

What cities near Toronto, ON are hiring for Remote Shopify Chat Support jobs?

Cities near Toronto, ON with the most Remote Shopify Chat Support job openings:

Remote Shopify Chat Support jobs near you
Infographic showing various Remote Shopify Chat Support job openings in Toronto, ON as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 23% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution.

Customer Support Representative

Lone Wolf Technologies

Toronto, ON • On-site, Remote

CA$55K - CA$60K/yr

Full-time

Re-posted 10 days ago

Job description

We're here to make real estate transactions simpler. We do that by providing a digital lead-to-close experience for agents, brokers, and their consumers. We've seen a lot of change over the past 30 years-but we've been here to support real estate from day one.
With the diverse landscape of the real estate industry, we want diverse talent! We want to celebrate each other's individuality and embrace our differences to enrich our commonalities and relationships throughout our organization, and we want you to be a part of that.
 
Provide technical support and troubleshooting to our Broker customers on Lone Wolf's Back Office product, working email cases with phone and chat support as secondary channels. Advise customers on product functionality, features, and other support-related inquiries, drawing on accounting knowledge where needed. Facilitate conflict resolution and/or escalation. Successful candidates should possess a passion for serving customers and be committed to providing an exceptional customer experience.
What You'll Do:
  • Support customers through email case work on Lone Wolf's Back Office product, with phone and chat as secondary support channels
  • Log details of all support sessions and customer challenges in the ticketing system
  • Monitor and manage your own case workload and backlog, prioritizing and triaging as needed
  • Work with peers to troubleshoot and resolve issues and share product knowledge
  • Rely on interpersonal skills and product knowledge to diagnose, test, and resolve customer software challenges
  • Efficiently answer customer questions while displaying excellent email and telephone etiquette
  • Work with broker accounts, applying knowledge of Lone Wolf Foundation to support account-level needs
  • Submit Jira tickets for identified bugs or issues and monitor their status through to resolution
  • Facilitate conflict resolution and escalate issues appropriately
  • Recognize opportunities for improving product and customer experience based on the feedback you receive
What You'll Bring:
  • Minimum 2-3 years of experience using or supporting Back Office is a plus
  • 2-3 years of experience in Customer Support preferred
  • Accounting knowledge is ideal
  • Experience with Salesforce, Zendesk, Intercom, or a similar ticketing system preferred
  • Knowledge of Remote Desktop is an asset
  • Chat support experience is a plus
  • Knowledge of Lone Wolf Foundation is a plus
  • Proficient with Microsoft Office Suite or related software
$55,000 - $60,000 a year
Disclaimer:  This Job Description indicates the general nature and level of work expected of the incumbent(s).  It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent.  Incumbent(s) may be asked to perform other duties in addition to those described above.
Lone Wolf Real Estate Technologies, Inc. is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of any status or condition protected by applicable federal, state, or local municipal law.
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