Communicate clearly and professionally with customers via email, chat, and phone, keeping them ... Support Team Goals : Work collaboratively with colleagues to achieve performance metrics, customer ...
Communicate clearly and professionally with customers via email, chat, and phone, keeping them ... Support Team Goals : Work collaboratively with colleagues to achieve performance metrics, customer ...
Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI ... Provide support to existing and new clients by leading customers through our processes ...
Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI ... Provide support to existing and new clients by leading customers through our processes ...
Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI ... Provide support to existing and new clients by leading customers through our processes ...
Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI ... Provide support to existing and new clients by leading customers through our processes ...
Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI ... Provide support to existing and new clients by leading customers through our processes ...
Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI ... Provide support to existing and new clients by leading customers through our processes ...
Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI ... Provide support to existing and new clients by leading customers through our processes ...
Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI ... Provide support to existing and new clients by leading customers through our processes ...
Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI ... Provide support to existing and new clients by leading customers through our processes ...
Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI ... Provide support to existing and new clients by leading customers through our processes ...
Entry Level IT Helpdesk Technician (Remote - Canada ET)
Toronto, ON · Remote
CA$53K - CA$65K/yr
The IT Helpdesk team provides tech support to our Yelp offices worldwide. We solve technical ... Use phone, chat and inbound ticket queue to handle global employee IT service requests. * Monitor ...
Entry Level IT Helpdesk Technician (Remote - Canada ET)
Toronto, ON · Remote
CA$53K - CA$65K/yr
The IT Helpdesk team provides tech support to our Yelp offices worldwide. We solve technical ... Use phone, chat and inbound ticket queue to handle global employee IT service requests. * Monitor ...
Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI ... Support. Lead Technical & Product Execution * Manage the entire R&D P&L, balancing the budget ...
Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI ... Support. Lead Technical & Product Execution * Manage the entire R&D P&L, balancing the budget ...
Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI ... Support. Lead Technical & Product Execution * Manage the entire R&D P&L, balancing the budget ...
Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI ... Support. Lead Technical & Product Execution * Manage the entire R&D P&L, balancing the budget ...
Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI ... Support. Lead Technical & Product Execution * Manage the entire R&D P&L, balancing the budget ...
Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI ... Support. Lead Technical & Product Execution * Manage the entire R&D P&L, balancing the budget ...
Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI ... Support. Lead Technical & Product Execution * Manage the entire R&D P&L, balancing the budget ...
Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI ... Support. Lead Technical & Product Execution * Manage the entire R&D P&L, balancing the budget ...
Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI ... Support. Lead Technical & Product Execution * Manage the entire R&D P&L, balancing the budget ...
Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI ... Support. Lead Technical & Product Execution * Manage the entire R&D P&L, balancing the budget ...
Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI ... Support. Lead Technical & Product Execution * Manage the entire R&D P&L, balancing the budget ...
Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI ... Support. Lead Technical & Product Execution * Manage the entire R&D P&L, balancing the budget ...
Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI ... Support. Lead Technical & Product Execution * Manage the entire R&D P&L, balancing the budget ...
Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI ... Support. Lead Technical & Product Execution * Manage the entire R&D P&L, balancing the budget ...
Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI ... Support. Lead Technical & Product Execution * Manage the entire R&D P&L, balancing the budget ...
Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI ... Support. Lead Technical & Product Execution * Manage the entire R&D P&L, balancing the budget ...
Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI ... Support. Lead Technical & Product Execution * Manage the entire R&D P&L, balancing the budget ...
Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI ... Support. Lead Technical & Product Execution * Manage the entire R&D P&L, balancing the budget ...
Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI ... Support. Lead Technical & Product Execution * Manage the entire R&D P&L, balancing the budget ...
Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI ... Support. Lead Technical & Product Execution * Manage the entire R&D P&L, balancing the budget ...
Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI ... Support. Lead Technical & Product Execution * Manage the entire R&D P&L, balancing the budget ...
Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI ... Support. Lead Technical & Product Execution * Manage the entire R&D P&L, balancing the budget ...
Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI ... Support. Lead Technical & Product Execution * Manage the entire R&D P&L, balancing the budget ...
Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI ... Support. Lead Technical & Product Execution * Manage the entire R&D P&L, balancing the budget ...
Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI ... Support. Lead Technical & Product Execution * Manage the entire R&D P&L, balancing the budget ...
Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI ... Support. Lead Technical & Product Execution * Manage the entire R&D P&L, balancing the budget ...
Remote Shopify Chat Support information
What is the difference between Remote Shopify Chat Support vs Remote Shopify Customer Service Representative?
| Aspect | Remote Shopify Chat Support | Remote Shopify Customer Service Representative |
|---|---|---|
| Primary Role | Handling live chat inquiries related to Shopify stores | Providing overall customer support via various channels |
| Skills & Certifications | Knowledge of Shopify platform, excellent communication skills | Customer service experience, familiarity with Shopify often preferred |
| Work Environment | Online, chat-based support within Shopify stores | Remote, multi-channel support including chat, email, phone |
| Industry Usage | Common in e-commerce and retail sectors using Shopify | Widespread across e-commerce, retail, and service industries |
While both roles involve supporting Shopify customers remotely, Remote Shopify Chat Support focuses specifically on live chat interactions related to Shopify stores, requiring platform-specific knowledge. In contrast, Remote Shopify Customer Service Representatives handle broader customer inquiries across multiple channels, often with a wider range of issues. Understanding these differences helps job seekers identify the best fit for their skills and career goals.
What are popular job titles related to Remote Shopify Chat Support jobs in Toronto, ON? For Remote Shopify Chat Support jobs in Toronto, ON, the most frequently searched job titles are:
What job categories do people searching Remote Shopify Chat Support jobs in Toronto, ON look for? The top searched job categories for Remote Shopify Chat Support jobs in Toronto, ON are:
What cities near Toronto, ON are hiring for Remote Shopify Chat Support jobs? Cities near Toronto, ON with the most Remote Shopify Chat Support job openings:
Full-time
Medical, Dental
Posted 6 days ago
Job description
Some of what you will do:
As a Print Support Specialist (PSS), you will be responsible for resolving complex print-related issues escalated from our Print Customers. You will manage cases involving print errors, damages, product inquiries, and quote requests related to Staples Print. This role requires strong communication and investigation skills as you collaborate with vendors, print hubs, retail stores, and internal partners to resolve customer concerns. Your focus will be on delivering timely, accurate, and customer-centric resolutions while driving long-term satisfaction across the Staples print experience.
Specifically, you will:
Own and resolve escalated print cases, ensuring timely, high-quality outcomes for customers Investigating medium complex issues (e.g., print quality, damaged orders, discrepancies, file errors, website issues and product and quote requests).
Document case activity thoroughly and accurately in the appropriate tracking systems.
Coordinate across internal teams and partners to drive resolution.
Communicate clearly and professionally with customers via email, chat, and phone, keeping them informed throughout.
Identify trends and share insights to improve processes, products, and overall customer experience.
Support Team Goals: Work collaboratively with colleagues to achieve performance metrics, customer satisfaction targets, and operational objectives.
Ensure compliance with quality standards and service-level targets for response and resolution times.
Physical Environment/Working Conditions:
Work-from-home position
Fast-paced environment
Rotational shift schedule, including evenings and weekends
Some of what you need:
Experience resolving escalated customer issues, preferably in print or eCommerce.
Strong written communication skills, especially in customer-facing emails.
Bilingual (French) is required.
High attention to detail and comfort navigating multiple systems and partners.
Demonstrated ability to manage multiple open cases while maintaining quality.
Strong problem-solving mindset with a focus on root cause resolution.
Knowledge of print processes and products is a strong asset.
Ability to work collaboratively with internal and external stakeholders.
2-3 years in customer service, including case management or escalation roles.
Previous experience in a print, production, or eCommerce support role preferred.
Degree, diploma, or certificate in a related field as an asset
Some of what you will get:
Associate discount
Health and Dental benefits
RRSP/DPSP
Performance bonuses
Learning & Development programs
And more...
#MakeAnImpact
We value transparency in our hiring processes. Please note, artificial intelligence may be used in certain stages to screen, assess, or select applicants, however, a human reviewer makes all final decisions. This posting is for an existing vacancy.
About the Team At Staples Canada we are dynamic, inspiring partners to our customers and the communities in which we live. As The Working and Learning Company, we inspire people to work smarter, learn more and grow every day. We're looking for curious, approachable, and passionate individuals who love finding solutions. If that's you, let's work, learn, and grow together.
Staples Canada is continuously working towards creating an inclusive and diverse work environment. We welcome, value and thrive on perspectives and contributions from backgrounds that vary by race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or physical ability. If you have a disability or special need that requires accommodation, please let us know.