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Home Based Remote Call Monitoring Jobs in Toronto, ON

CanadaHelps

Call Centre Manager

Toronto, ON · Remote

CA$70K - CA$75K/yr

This position is remote but may require to be in-office in Toronto for team collaborations ... Monitor operational performance and proactively address emerging trends, risks, staffing challenges ...

Brafton

Remote Full-Time Travel Writer

Toronto, ON · Remote

CA$48K - CA$56K/yr

You must be set up to operate effectively from your own workspace and be comfortable with fully remote / home-based working. Brafton's core business has been heavily remote-focused since well before ...

Cogeco

Specialist, Retention

Oakville, ON · Remote

This is a province-wide (ON), remote / work-from-home (WFM) position. RESPONSIBILITIES ... Monitors own quality of work. * Demonstrates professional interpersonal skills with a winning ...

Cogeco

Specialist, Retention

Hamilton, ON · Remote

This is a province-wide (ON), remote / work-from-home (WFM) position. RESPONSIBILITIES ... Monitors own quality of work. * Demonstrates professional interpersonal skills with a winning ...

Cogeco

Specialist, Retention

Burlington, ON · Remote

This is a province-wide (ON), remote / work-from-home (WFM) position. RESPONSIBILITIES ... Monitors own quality of work. * Demonstrates professional interpersonal skills with a winning ...

Cogeco

Specialist, Retention

Burlington, ON · Remote

This is a province-wide (ON), remote / work-from-home (WFM) position. RESPONSIBILITIES ... Monitors own quality of work. * Demonstrates professional interpersonal skills with a winning ...

Cogeco

Specialist, Retention

Hamilton, ON · Remote

This is a province-wide (ON), remote / work-from-home (WFM) position. RESPONSIBILITIES ... Monitors own quality of work. * Demonstrates professional interpersonal skills with a winning ...

AO Globe Life

Be Seen First

Entry Level Benefits Sales Representative (100% Remote)

Brampton, ON · Remote

CA$60K - CA$80K/yr

Visit clients at their homes or workplaces * Conduct street or in-person prospecting * Establish a ... Commission-based compensation * Weekly pay * Uncapped earning potential * Health benefits

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Home Based Remote Call Monitoring information

What is home based remote call monitoring?

Home based remote call monitoring is a job where individuals listen to and evaluate recorded or live customer service calls from their own home. The main goal is to assess the quality of customer interactions, ensure compliance with company policies, and provide feedback to improve service. This role often involves using specialized software to access calls and fill out evaluation forms. Remote call monitors typically work for call centers, quality assurance companies, or directly for businesses looking to enhance their customer service experience.

What are the key skills and qualifications needed to thrive as a home based remote call monitoring specialist?

To excel as a Home Based Remote Call Monitoring Specialist, you generally need strong analytical skills, attention to detail, and experience in customer service or call centers, often supported by a high school diploma or equivalent. Familiarity with call monitoring software, CRM systems, and quality assurance tools is typically required. Excellent listening skills, effective communication, and the ability to provide constructive feedback make someone stand out in this role. These skills ensure high-quality customer interactions, support continuous improvement, and help maintain service standards in remote work environments.

What are some common challenges faced by remote call monitoring professionals working from home, and how can they be overcome?

Remote call monitoring professionals often encounter challenges such as maintaining consistent focus during lengthy call evaluations, managing potential distractions in a home environment, and ensuring secure handling of sensitive call data. To overcome these challenges, it's important to establish a dedicated workspace, adhere to a structured schedule, and use secure, employer-approved software and devices. Regular communication with your team via virtual meetings can also help in staying aligned with quality standards and performance expectations.

What is the difference between Home Based Remote Call Monitoring vs Home Based Remote Customer Service Representative?

AspectHome Based Remote Call MonitoringHome Based Remote Customer Service Representative
CredentialsBasic computer skills, sometimes industry-specific certificationsBasic computer skills, customer service training
Work EnvironmentHome office, quiet environment, computer and headset requiredHome office, similar setup with focus on customer interaction
Industry UsageTelecommunications, healthcare, financeRetail, tech support, banking
Job FocusMonitoring calls for quality and complianceHandling customer inquiries and support

Home Based Remote Call Monitoring involves overseeing and evaluating calls for quality assurance, while Home Based Remote Customer Service Representatives directly interact with customers to resolve issues. Both roles are remote, require similar technical setups, and are common in various industries, but they serve different functions within customer support operations.

What are popular job titles related to Home Based Remote Call Monitoring jobs in Toronto, ON?

For Home Based Remote Call Monitoring jobs in Toronto, ON, the most frequently searched job titles are:

What job categories do people searching Home Based Remote Call Monitoring jobs in Toronto, ON look for?

The top searched job categories for Home Based Remote Call Monitoring jobs in Toronto, ON are:

Home Based Remote Call Monitoring jobs near you
Infographic showing various Home Based Remote Call Monitoring job openings in Toronto, ON as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 15% Part Time, and 7% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution.

Jr. Account Exec. (Toronto-based - Remote)

From Day One, Inc.

Toronto, ON • Remote

CA$100K/yr

Full-time

Re-posted 8 days ago

Job description

About From Day One:

The business landscape is changing fast. From Day One is a media outlet and conference series that helps companies navigate all that change in ways that put people first. 

Since our beginning in 2018, we've reached over 150,000 attendees, hosted over a thousand speakers, and produced conferences in more than 20 major U.S. cities-and counting. We take a unique, cross-disciplinary approach, convening leaders in CSR, HR, marketing, and communications, as well as civic leaders, authors, and journalists, to share business strategies that benefit workers, customers, and communities. 

We also publish reporting and opinion pieces by a network of notable journalists, led by the company's editor in chief, veteran journalist Stephen Koepp.

At From Day One, we hire people who have a high degree of self-motivation and the potential to grow into active leaders. We call team members like these "drivers". If you are a passenger, From Day One will not be a good fit for you. 

As you apply, think about whether these attributes describe you: 

  • You motivate and energize colleagues rather than waiting for inspiration. 
  • You're relentlessly resourceful and take ownership rather than seeking excuses.
  • You look to consistently deliver great outcomes, and work to improve processes as you engage with them. 
  • You are excited about your work and bring urgency to your mission.   
  • You approach challenges with enthusiasm and optimism.  

Our work is driven by our mission to improve the relationship between business and society, and our efforts are intended to contribute to a brighter future. By maintaining this optimistic outlook, we not only motivate ourselves but also uplift those around us. We believe that believing that the future will be better is the first step towards making it better -- for others, and for ourselves personally.

Please note that diversity and inclusion are absolutely core to our mission, and we are committed to those values in our hiring process.

About This Role:

As our Junior Account Executive, you'd work with clients to close deals, meet their goals, and help them maximize ROI. You'd also collaborate with our Client Success team to nurture relationships with sponsoring companies and help grow our installed base. In working to meet or exceed your sales quota, you'd receive mentorship from our CRO and VP of Sales, and you'd be an early member of our recently launched Canada-based team.  

About You: 

  • A 4-year college/university degree.
  • At least 3 years of professional experience in sales or sales adjacent positions such as SDR, BDR, or demand generation.
  • Experience with CRMs such as Salesforce, outreach tools such as Salesloft, business software such as Excel, and the core elements of B2B outreach and research.
  • Start-up experience is not mandatory, but a major asset. 

Benefits

    • This is a full-time salaried position. Starting salary is $70,000 CAD per year with opportunities for regular advancement and raises.
    • From Day One offers substantial uncapped commissions and incentives for sales positions, and a top-tier candidate who exceeds targets has the potential for year-one earnings of $100,000+  
    • This position is remote, but please be available to meet with stakeholders based in or near the greater Toronto area if requested.

Apply