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Remote Service Jobs in Iowa (NOW HIRING)

Remote Customer Service Agent

Des Moines, IA · Remote

$15.25 - $20.25/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...

Insurance Service Associate - Remote

Nevada, IA · Remote

$13.50 - $18.75/hr

Job Title Insurance Service Associate - Remote Requisition Number R7922 Insurance Service Associate - Remote (Open) Location Arizona - Home Teleworkers Additional Locations California - Home ...

Remote Customer Service Agent

Sioux City, IA · Remote

$15.25 - $20.50/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...

Remote Customer Service Agent

West Des Moines, IA · Remote

$15.25 - $20.25/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...

Remote Customer Service Agent

Cedar Rapids, IA · Remote

$15.25 - $20.25/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...

Remote Customer Service Agent

Dubuque, IA · Remote

$14.50 - $19.50/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...

Remote Customer Service Agent

Ankeny, IA · Remote

$14.50 - $19.50/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...

Remote Customer Service Agent

Iowa City, IA · Remote

$15.25 - $20.25/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...

Remote Customer Service Agent

Davenport, IA · Remote

$14.75 - $19.75/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...

Remote Customer Service Agent

Waterloo, IA · Remote

$15.25 - $20.50/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...

Remote Customer Service Agent

Council Bluffs, IA · Remote

$14.50 - $19.25/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...

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Showing results 1-20

Remote Service information

What is a remote service?

A Remote Service job involves providing customer support, technical assistance, or troubleshooting services from a remote location, rather than in person. Professionals in this role typically use phone, email, chat, or video conferencing tools to assist customers or clients. These jobs are common in IT support, customer service, and technical troubleshooting industries. Remote Service roles require strong communication skills, problem-solving abilities, and proficiency with digital tools to effectively resolve customer issues.

What are the key skills and qualifications needed to thrive in a remote service position?

To thrive as a Remote Service professional, you need strong problem-solving abilities, excellent communication skills, and a solid understanding of relevant technical or customer support knowledge, often backed by prior experience or specialized training. Familiarity with remote support platforms, CRM systems, and troubleshooting tools is typically required, and certifications in IT support or customer service can be advantageous. Superior time management, adaptability, and empathy are essential soft skills for working independently and supporting clients in a virtual environment. These skills and tools are crucial for delivering effective solutions and maintaining high customer satisfaction from a remote setting.

What are the typical challenges faced in a remote service position, and how can they be managed?

One common challenge in Remote Service roles is effectively diagnosing and resolving issues without being physically present, which requires strong analytical skills and clear virtual communication. Managing a consistently high volume of support requests while maintaining quality service can also be demanding, so strong organizational and multitasking abilities are vital. Remote Service professionals often collaborate with distributed teams, making regular virtual meetings and detailed documentation important for coordination. Proactively seeking feedback, using collaboration tools, and staying current with company protocols can help overcome these challenges and excel in the position.

What are the most commonly searched types of Service jobs in Iowa?

The most popular types of Service jobs in Iowa are:

What cities in Iowa are hiring for Remote Service jobs?

Cities in Iowa with the most Remote Service job openings:

Infographic showing various Remote Service job openings in Iowa as of August 2026, with employment types broken down into 80% Full Time, and 20% Part Time. Highlights an 100% Remote job distribution.

Coding Representative (Remote Eligible)

University of Iowa Hospitals & Clinics

Iowa City, IA • On-site, Remote

$45K/yr

Full-time

Medical, Dental, Life, Retirement, PTO

Re-posted 21 days ago


University Of Iowa Health Care rating

7.1

Company rating: 7.1 out of 10

Based on 63 frontline employees who took The Breakroom Quiz

378th of 898 rated healthcare providers


Job description

Description
University of Iowa Health Care is recognized as one of the best hospitals in the United States and is Iowa's only comprehensive academic medical center and a regional referral center. Each day more than 12,000 employees, students, and volunteers work together to provide safe, quality health care and excellent service for our patients. Simply stated, our mission is: Changing Medicine. Changing Lives. ®
University of Iowa Health Care, Department of Health Information Management, Coding and Abstracting Division is seeking an individual to join our team as a full-time Emergency Department Medical Coder (Coding Representative) - Remote Eligible to assign accurate and complete ICD-10-CM diagnosis, CPT/HCPCS procedure codes, and E&M codes for facility and physician ED services.
Position Responsibilities:
• Review medical record documentation to assign accurate and complete ICD-10-CM diagnosis and CPT/HCPCS procedure codes, as well as Evaluation and Management (E/M) codes for facility and physician services related to the Emergency Department, in accordance with ICD-10 Official Coding Guidelines, regulatory guidelines, and coding compliance policies.
• Adopt and incorporate initiatives that improve compliance and reduce risks to the institution.
This position is eligible to participate in remote work and applicants who wish to work remotely will be considered. Training will be held either on-site or virtually from the Hospital Support Services building at a length determined by the supervisor. Remote eligibility will be evaluated upon satisfactory training. Per policy, work arrangements will be reviewed annually, and must comply with the remote work program and related policies and employee travel policy when working at a remote location .
Key Areas of Responsibilities:
Patient Revenue Management - Review medical record documentation to assign correct diagnoses and CPT procedure codes. Determine if billed data complies with documentation and regulatory requirements. Adopt and incorporate initiatives that improve compliance and reduce risks to the institution.
Operations and Performance Standards - Monitor compliance standards and policies to ensure UI Health Care receives full and accurate reimbursement for services in compliance with payor rules and regulations. Contribute to new tools and processes that address underlying causes of incorrect payment. Review HB (hospital billing) and PB (physician billing) charge review work queues for accounts with edits. Identify potential process improvements including denial management.
Reporting - Prepare work list reports and other reports as directed.
Communication/Training - Communicate with co-workers, supervisors and departments to resolve issues. May assist with or provide training to providers regarding documentation requirements. Communicate with healthcare providers to resolve documentation issues, including incomplete or unsigned documentation, or when additional information is needed to ensure complete and accurate code assignment. Participate in internal coding and developmental training.
Classification Title: Coding Representative
Department: Health Information Management
University Pay Grade: 2B https://hr.uiowa.edu/pay/pay-plans/professional-and-scientific-pay-structure-b
Annual Salary: $45,000 to Commensurate
Percent of Time: 100%, 40 hours per week
Staff Type: Professional & Scientific
Work Schedule: Days and hours are negotiable, 40 hours per week
Location: Hospital Support Services Building (HSSB),3281 Ridgeway Drive, Coralville, IA 52241
Benefits Highlights:
  • https://hr.uiowa.edu/benefits
  • Regular salaried position located in Coralville, Iowa
  • Fringe benefit package including paid vacation; sick leave; health, dental, life and disability insurance options; and generous employer contributions into retirement plans.

Position Responsibilities:
• Review medical record documentation to assign accurate and complete ICD-10-CM diagnosis and CPT/HCPCS procedure codes, as well as Evaluation and Management (E/M) codes for facility and physician services related to the Emergency Department, in accordance with ICD-10 Official Coding Guidelines, regulatory guidelines, and coding compliance policies.
• Adopt and incorporate initiatives that improve compliance and reduce risks to the institution.
This position is eligible to participate in remote work and applicants who wish to work remotely will be considered. Training will be held either on-site or virtually from the Hospital Support Services building at a length determined by the supervisor. Remote eligibility will be evaluated upon satisfactory training. Per policy, work arrangements will be reviewed annually, and must comply with the remote work program and related policies and employee travel policy when working at a remote location .
Key Areas of Responsibilities:
Patient Revenue Management - Review medical record documentation to assign correct diagnoses and CPT procedure codes. Determine if billed data complies with documentation and regulatory requirements. Adopt and incorporate initiatives that improve compliance and reduce risks to the institution.
Operations and Performance Standards - Monitor compliance standards and policies to ensure UI Health Care receives full and accurate reimbursement for services in compliance with payor rules and regulations. Contribute to new tools and processes that address underlying causes of incorrect payment. Review HB (hospital billing) and PB (physician billing) charge review work queues for accounts with edits. Identify potential process improvements including denial management.
Reporting - Prepare work list reports and other reports as directed.
Communication/Training - Communicate with co-workers, supervisors and departments to resolve issues. May assist with or provide training to providers regarding documentation requirements. Communicate with healthcare providers to resolve documentation issues, including incomplete or unsigned documentation, or when additional information is needed to ensure complete and accurate code assignment. Participate in internal coding and developmental training.
Qualifications
Required Education
Completion of a degree program in Health Information Management from AHIMA or medical coding certification program from AAPC and/or an equivalent combination of education and experience is required.
Required Certification:
Requires Health Information Management certification such as RHIA or RHIT or coding certification (CCS, CCA or CPC, etc.) through a nationally recognized credentialing body (AHIMA or AAPC). Must receive full certification within six months of hire.
Required Qualifications:
  • Knowledge of hospital outpatient ICD-10-CM and CPT medical coding
  • Knowledge of Evaluation and Management (E&M) coding for physician billing
  • Knowledge of medical terminology
  • Knowledge of anatomy and physiology
  • Must be proficient in computer software applications (i.e. Microsoft Office)
  • Excellent written and verbal communication skills
  • Strong attention to detail with accuracy to achieve or exceed organizational and individual performance goals
  • Professional experience working effectively with individuals from a variety of backgrounds and perspectives

Desired Qualifications:
  • 1-3 years of experience with hospital outpatient ICD-10-CM and CPT medical coding
  • 1-3 years of experience with Evaluation and Management (E&M) coding for Emergency department physicians
  • Knowledge, understanding and experience with CMS regulations and industry standards
  • Knowledge and experience utilizing Epic
  • Knowledge and experience utilizing 3M (or equivalent) MS DRG/APR DRG encoder/analyzer software

Position and Application Details:
In order to be considered for an interview, applicants must upload a resume and cover letter and mark them as a "Relevant File" to the submission. Job openings are posted for a minimum of 14 calendar days. This job may be removed from posting and filled any time after the minimum posting period has ended.
Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and education/credential verification. Up to 5 professional references will be requested at a later step in the recruitment process.
For questions or additional information, please contact Becki Embretson at becki-embretson@uiowa.edu
Applicant Resource Center - Need help submitting an application or accepting an offer? Support is available. The Applicant Resource Center is now open in the Fountain Lobby at the Main Hospital. Hours: Tuesdays & Thursdays 2:00pm - 4:00pm, Or by appointment. Contact TAHealthCareSupport@healthcare.uiowa.edu to schedule a time to visit.

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