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Remote Service Virtualization Jobs (NOW HIRING)

Shield

Service Desk Manager - Tier II

Anaheim, CA · On-site +1

$93K - $108K/yr

IronOrbit - Remote Compensation: $93,600 - $108,160 / year Description IronOrbit is seeking an ... Familiarity with virtualization and VDI platforms (VMware Horizon, Citrix, Hyper-V). * Ability to ...

IronOrbit

Service Desk Manager - Tier II

... remote team settings: set clear expectations, facilitate regular virtual check-ins, and promote ... virtualization and VDI platforms (VMware Horizon, Citrix, Hyper-V). • Ability to coordinate ...

The Dignify Solutions, LLC

Linux Admin - Remote

... virtualization Troubleshoot network & systems performance issues Administration of RedHat Satellite, RHCS file server cluster service (RHEL HA (GFS/RHCS)) Custom PAM configurations and manage ...

Ecom Industries

Senior Data Engineer (Remote)

$108K - $147K/yr

Experience with AWS big data services (Kinesis, Glue, EMR, Spectrum etc.) * Experience with ETL & ... Experience with data virtualization technologies (Denodo, etc.) * Experience with data ...

Actifio

Senior QA Enginerer

Waltham, MA · Remote

... virtualization to hundreds of global enterprise customers and service provider partners in more ... You will also work with cross-functional teams work with developers, Product Managers and Remote QA ...

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How much do remote service virtualization jobs pay per hour?

As of Jul 6, 2026, the average hourly pay for remote service virtualization in the United States is $59.56, according to ZipRecruiter salary data. Most workers in this role earn between $49.28 and $68.03 per hour, depending on experience, location, and employer.

What are some common challenges faced by professionals working in remote service virtualization, and how can they be addressed?

Professionals in remote service virtualization often encounter challenges such as maintaining consistent communication with distributed teams, ensuring data security, and managing complex virtual environments. To address these issues, it's important to adopt robust collaboration tools, establish clear communication protocols, and follow best practices for secure remote access. Additionally, ongoing training and proactive monitoring can help teams quickly resolve issues and improve the reliability of virtualized services.

What are the key skills and qualifications needed to thrive as a Remote Service Virtualization Engineer, and why are they important?

To succeed as a Remote Service Virtualization Engineer, you need a solid background in software development, API management, and network protocols, usually with a degree in computer science or a related field. Familiarity with service virtualization tools like CA Service Virtualization, Parasoft Virtualize, or IBM Rational Test Virtualization Server, as well as experience with CI/CD systems, is highly beneficial. Strong problem-solving skills, communication, and the ability to collaborate remotely are critical soft skills in this role. These competencies enable efficient simulation, testing, and integration of services, which are vital for accelerating development cycles and ensuring software quality in distributed teams.

What is remote service virtualization?

Remote service virtualization is a software testing technique that simulates the behavior of dependent systems or services that are not readily available during development and testing. By creating virtual representations of these services, teams can test and develop their applications without needing access to the actual external resources, such as databases, APIs, or third-party platforms. This approach helps reduce bottlenecks, enables parallel development, and improves the quality and speed of software delivery, especially in complex, distributed environments.

What is the difference between Remote Service Virtualization vs Service Virtualization?

AspectRemote Service VirtualizationService Virtualization
DefinitionSimulating services remotely to test applications without accessing live systemsSimulating services locally or on-premises for testing and development
Work EnvironmentCloud-based or distributed environmentsLocal servers or on-premises setups
Required SkillsKnowledge of cloud platforms, network protocols, and virtualization toolsUnderstanding of service protocols, API testing, and virtualization tools
Industry UsageCommon in distributed, cloud, and remote testing scenariosUsed in development labs, on-premises testing, and integration environments

Remote Service Virtualization focuses on simulating services in remote or cloud environments, enabling testing across distributed systems. Service Virtualization generally refers to local or on-premises simulation of services for development and testing. Both roles require similar skills but differ mainly in deployment environment and use cases.

More about Remote Service Virtualization jobs
What cities are hiring for Remote Service Virtualization jobs? Cities with the most Remote Service Virtualization job openings:
What are the most commonly searched types of Service Virtualization jobs? The most popular types of Service Virtualization jobs are:
What states have the most Remote Service Virtualization jobs? States with the most job openings for Remote Service Virtualization jobs include:
What job categories do people searching Remote Service Virtualization jobs look for? The top searched job categories for Remote Service Virtualization jobs are:
Remote Service Virtualization jobs near you
Infographic showing various Remote Service Virtualization job openings in the United States as of July 2026, with employment types broken down into 90% Full Time, 7% Part Time, and 3% Contract. Highlights an 40% Physical, 3% Hybrid, and 57% Remote job distribution, with an average salary of $123,889 per year, or $59.6 per hour.

Service Desk Manager - Tier II

Shield

Anaheim, CA • On-site, Remote

$93K - $108K/yr

Full-time

Posted 8 days ago

Job description

Service Desk Manager - Tier II
Department: Managed Services
Employment Type: Full Time
Location: IronOrbit - Remote
Compensation: $93,600 - $108,160 / year
Description
IronOrbit is seeking an Incident and Problem Manager to be part of our Managed Services customer support team, ensuring rapid incident resolution, effective problem management, and clear communication with internal stakeholders and customers. This role is part of the overall Support Operations and the Manager will be responsible for ensuring exceptional service continuity and superior customer satidfaction, while driving continual improvement.
The Incident and Problem Manager will coordinate very closely with Senior Service Manager and Customer Success Manager teams, managing escalations, resolving Problems, addressing service impacts and providing clear ownership of the Root Cause Analysis and proactive remediation across customer systems.
Key Responsibilities
  • Lead, mentor, and inspire a geographically distributed Incident and Problem Management team, fostering accountability, quality, and a positive, collaborative environment.
  • Demonstrate strong leadership in remote team settings: set clear expectations, facilitate regular virtual check-ins, and promote knowledge sharing across locations and time zones.
  • Oversee the end-to-end incident lifecycle: monitor ticket queues, triage incidents, coordinate escalations, and ensure timely resolution in line with SLAs.
  • Manage the problem management process: identify recurring issues, facilitate root cause analysis, and drive implementation of permanent solutions.
  • Serve as the senior escalation point for complex technical and client-impacting incidents during assigned shifts.
  • Coordinate change requests and scheduled maintenance activities with after-hours teams to minimize client disruption.
  • Develop, track, analyze and publish incident and problem metrics, prepare shift reports, and communicate critical updates to daytime leadership and the Senior Service Manager.
  • Collaborate with other managers and after-hours teams to ensure seamless handoffs and knowledge transfer between shifts and global teams.
  • Champion continuous improvement in incident and problem management processes, documentation, and client satisfaction.

Skills, Knowledge & Expertise
  • 3+ years in an IT support or service management leadership role (MSP experience highly preferred).
  • Demonstrated success leading remote and distributed teams, including setting goals, providing feedback, and driving engagement in virtual environments.
  • Strong technical background in Windows Server (2016/2019/2022), networking (Cisco, Sophos, SonicWall), cloud platforms (Microsoft 365, Google Workspace, Azure AD), and remote troubleshooting.
  • Proven ability to lead distributed/remote teams effectively.
  • Excellent written and verbal communication skills, with an emphasis on clarity and inclusivity in virtual settings.
  • Experience with ITSM tools and incident/problem management processes.
  • Experience with endpoint and device management tools (Microsoft Intune, Datto RMM, CrowdStrike Falcon, JAMF Pro, Apple Business Manager).
  • Familiarity with virtualization and VDI platforms (VMware Horizon, Citrix, Hyper-V).
  • Ability to coordinate effectively with after-hours and overnight teams.

Preferred:
  • ITIL certification or equivalent process knowledge.
  • Experience managing cross-time-zone teams and facilitating virtual collaboration.
  • Familiarity with MSP performance metrics, SLA reporting, and continual service improvement.
  • Knowledge of compliance frameworks (ISO 27001, PCI, SOC2).
  • Experience with backup/recovery (Veeam), MFA (Duo, Microsoft), and security monitoring (NIDS, DLP).

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