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Remote Service Delivery Manager Jobs in Minnesota

First American

$20.34 - $27.12/hr

... in resolving service delivery issues. * Manages a wide range of programs/projects in vendor ... This is a remote job opportunity. #LI-DS1 #LI-REMOTE Pay Range: $20.34 - $27.12 Hourly, Remote This ...

Mortenson

IT Manager - Infrastructure

Minneapolis, MN · On-site +1

$129K - $193K/yr

... the design, delivery, and reliability of enterprise infrastructure services across cloud, data ... Lead enterprise network operations including ZTNA, LAN/WAN/Wi-Fi, firewalls, segmentation, remote ...

Imedica

Sales Relationship Manager

Minnetonka, MN · Remote

$73K - $126K/yr

Monitor satisfaction, performance guarantees, and service delivery for assigned accounts * Market ... is a remote role.To be eligible for consideration, candidates must be based within commuting ...

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Remote Service Delivery Manager information

How does a remote service delivery manager effectively coordinate and support distributed teams?

A Remote Service Delivery Manager leverages digital collaboration tools and well-defined processes to manage teams across various locations. They ensure clear communication by setting regular virtual meetings, utilizing project management platforms, and establishing performance metrics. One common challenge is maintaining team cohesion and engagement remotely, which can be addressed by fostering a transparent work culture and recognizing team achievements. The role often involves close collaboration with IT, customer support, and project management teams to deliver consistent service quality. Effective managers also provide ongoing training and feedback to help team members grow within their roles.

What is a remote service delivery manager?

A Remote Service Delivery Manager is responsible for overseeing and coordinating the delivery of services to clients or customers from a remote location. They ensure that service level agreements (SLAs) are met, manage remote teams, and handle client communication to resolve issues efficiently. This role often involves monitoring performance metrics, streamlining processes, and implementing improvements to enhance customer satisfaction. Remote Service Delivery Managers use digital tools to manage workflows, facilitate team collaboration, and maintain high service quality regardless of location.

What is the difference between Remote Service Delivery Manager vs Customer Support Manager?

AspectRemote Service Delivery ManagerCustomer Support Manager
CredentialsTypically requires project management or service delivery certifications (e.g., PMP, ITIL)Often requires customer service or support certifications (e.g., HDI, CSAT)
Work EnvironmentOversees remote service teams, manages service delivery processesManages customer support teams, handles client interactions
Industry UsageCommon in IT, telecom, and tech servicesWidely used across retail, tech, and service industries

The Remote Service Delivery Manager focuses on ensuring remote service operations run smoothly, managing service quality and delivery processes. In contrast, the Customer Support Manager concentrates on customer interactions, satisfaction, and support team management. While both roles involve client communication and team oversight, their core responsibilities and industry applications differ.

What are the key skills and qualifications needed to thrive as a remote service delivery manager, and why are they important?

To thrive as a Remote Service Delivery Manager, you need strong project management skills, a background in IT service management, and experience coordinating distributed teams, often supported by a bachelor's degree in a related field. Familiarity with ITIL frameworks, service management platforms like ServiceNow, and remote collaboration tools such as Slack or Microsoft Teams is typically required. Excellent communication, leadership, and problem-solving abilities are crucial for building client relationships and ensuring team alignment. These skills are vital for delivering consistent, high-quality services to clients while managing dispersed teams and complex workflows remotely.

What are popular job titles related to Remote Service Delivery Manager jobs in Minnesota?

For Remote Service Delivery Manager jobs in Minnesota, the most frequently searched job titles are:

What job categories do people searching Remote Service Delivery Manager jobs in Minnesota look for?

The top searched job categories for Remote Service Delivery Manager jobs in Minnesota are:

What cities in Minnesota are hiring for Remote Service Delivery Manager jobs?

Cities in Minnesota with the most Remote Service Delivery Manager job openings:

Remote Service Delivery Manager jobs near you
Infographic showing various Remote Service Delivery Manager job openings in Minnesota as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution.

Key Account Manager - remote eligible

Allegro Home Delivery

Saint Paul, MN • On-site, Remote

$70K - $80K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 4 days ago

Job description

Position Overview
As a Key Account Manager (KAM) at Allegro Home Delivery, you will serve as the primary contact for a portfolio of strategic customers within defined regions and locations. This role is responsible for managing day-to-day customer relationships, driving account growth, and ensuring exceptional execution of final mile home delivery services in coordination with operational leadership.
You will act as the voice of the customer internally while collaborating closely with operations, customer service, and leadership teams to deliver a consistent, high-quality last-mile experience. This is a hands-on, customer-facing role ideal for individuals who thrive in fast-paced environments and are passionate about service excellence and continuous improvement.
How You Create Impact
Own Customer Relationships
  • Serve as the main point of contact for assigned key accounts within designated markets and locations.
  • Build strong, trust-based relationships with customer stakeholders at multiple levels.
  • Develop a deep understanding of customer delivery requirements, service expectations, and business objectives.
  • Conduct regular business reviews focused on performance, service levels, and continuous improvement.

Drive Account Growth & Retention
  • Identify opportunities to expand services within existing accounts, including new locations, services, or delivery solutions.
  • Support contract renewals, pricing discussions, and service enhancements.
  • Proactively address service issues and ensure timely resolutions to maintain customer satisfaction and retention.

Execute Account Plans
  • Develop and ensure implementation for account-specific growth and service plans aligned with customer goals and Allegro capabilities.
  • Translate customer needs into actionable initiatives for operations and support teams.
  • Monitor account performance and adjust strategies as needed to meet targets.

Partner with Operations
  • Work closely with local operations teams to ensure successful execution of final mile delivery services.
  • Support onboarding and launch of new business, including new locations or service lines.
  • Ensure alignment between customer expectations and operational capabilities.
  • Drive continuous improvement initiatives to enhance delivery performance, customer experience, and efficiency.

Performance Management & Reporting
  • Track and report on key performance indicators (KPIs) such as on-time delivery, service quality, claims, and customer satisfaction.
  • Maintain accurate account records, forecasts, and pipeline activity.
  • Lead performance discussions and implement corrective actions when needed.

What We're Looking For
  • 3-7+ years of experience in Key Account Management, Sales, Operations, or Logistics.
  • Experience in final mile, home delivery, transportation, or retail logistics preferred.
  • Strong customer relationship management and problem-solving skills.
  • Proven ability to grow accounts and manage multiple priorities simultaneously.
  • Experience working cross-functionally with operations and customer service teams.
  • Data-driven mindset with the ability to analyze performance and drive improvements.
  • Excellent communication, negotiation, and organizational skills.
  • Highly customer-focused, proactive, and results-oriented.

What You'll Bring
  • Ability to manage accounts at a local and regional level, with attention to detail in execution.
  • Strong understanding of service delivery in a fast-paced, operational environment.
  • A collaborative approach to working with internal teams and external customers.
  • Flexibility to travel to customer sites and delivery locations as needed.

Benefits:
We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), 401(k) match, life insurance, paid holidays and PTO, disability, and career development opportunities.
About Allegro Home Delivery:
We are a fast-growing nationwide logistics and transportation company with a focus in the middle and final mile home delivery market. Our methodology is taking ownership of the product from origination until it is in the customer's home. Retailers, distributors, and manufacturers rely on us to orchestrate the fastest deliveries, with the most comprehensive in-home experience.
Allegro Home Delivery provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Physical/Mental Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Physical requirements include the ability to sit and stand for several hours at a time, walk, reach, bend, stoop, stretch, lift, push, transport, and move up to 25 pounds and to talk and hear.
  • Manual dexterity and visual acuity are needed to operate normal office equipment, such as a computer, telephone and copier. Specific vision abilities include close, distance, color and peripheral vision, depth perception, and the ability to adjust focus.

Environmental/Working Conditions:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Work is performed in an indoor, warehouse, and other environments that are not climate controlled and involves frequent contact with customers, vendors, employees, and the public
  • Occasional visits to local warehouse may be required
  • Some weekend and evening hours may be required

About ACS Logistics Holdings:
We are a fast-growing logistics and transportation company with three different areas of business. Anderson Cargo Services specializes in managing freight and custom shipping solutions. Allegro Home Delivery specializes in nationwide home deliveries of large-scale items, with a focus on the middle and final mile home delivery market. DataTrec offers data center relocations and provides safe, secure, high-speed transportation services and logistics for data center enterprise equipment.
Allegro Home Delivery provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristics protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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