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Remote Service Delivery Manager Jobs in Minnesota

Rentokil

Technical Service Manager

Saint Paul, MN · On-site +1

$117K - $117K/yr

Drives technical improvement to protocols, and service delivery processes to improve customer ... Strong project management skills * Strong change management skills * Written and verbal ...

Deloitte

GCP Manager

Minneapolis, MN · On-site +1

... remote client service delivery. Recruiting for this role ends on 06/30/2026. Work you'll do As a ... Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment * Strong ...

Solid Rock Recruiting LLC

Remote Tax Manager

Minneapolis, MN · On-site +1

$135K - $195K/yr

... services to individuals and closely held businesses across multiple industries. Our team values flexibility, collaboration, and delivering practical, high-quality solutions to our clients. Position ...

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All JobsRemote Service Delivery Manager JobsRemote Service Delivery Manager Jobs in Minnesota

Remote Service Delivery Manager information

What is the most in demand remote job?

Remote Service Delivery Managers are in high demand as companies seek professionals to oversee remote teams, ensure service quality, and manage client relationships. Skills in project management, communication, and familiarity with remote collaboration tools like Slack or Zoom are essential for these roles, which often offer flexible schedules and require industry certifications such as PMP or ITIL.

How does a Remote Service Delivery Manager effectively coordinate and support distributed teams?

A Remote Service Delivery Manager leverages digital collaboration tools and well-defined processes to manage teams across various locations. They ensure clear communication by setting regular virtual meetings, utilizing project management platforms, and establishing performance metrics. One common challenge is maintaining team cohesion and engagement remotely, which can be addressed by fostering a transparent work culture and recognizing team achievements. The role often involves close collaboration with IT, customer support, and project management teams to deliver consistent service quality. Effective managers also provide ongoing training and feedback to help team members grow within their roles.

Is a service delivery manager a good job?

A service delivery manager is a professional responsible for overseeing the delivery of services to clients, ensuring quality and efficiency. The role typically requires strong leadership, communication skills, and knowledge of service management frameworks like ITIL; it often offers opportunities for career advancement and competitive compensation. Job satisfaction depends on individual preferences and the specific industry or organization.

How much do delivery managers get paid?

Remote Service Delivery Managers typically earn between $70,000 and $130,000 annually, depending on experience, industry, and location. Salaries can vary based on company size, certifications, and the complexity of services managed.

What is a Remote Service Delivery Manager?

A Remote Service Delivery Manager is responsible for overseeing and coordinating the delivery of services to clients or customers from a remote location. They ensure that service level agreements (SLAs) are met, manage remote teams, and handle client communication to resolve issues efficiently. This role often involves monitoring performance metrics, streamlining processes, and implementing improvements to enhance customer satisfaction. Remote Service Delivery Managers use digital tools to manage workflows, facilitate team collaboration, and maintain high service quality regardless of location.

What is the difference between Remote Service Delivery Manager vs Customer Support Manager?

AspectRemote Service Delivery ManagerCustomer Support Manager
CredentialsTypically requires project management or service delivery certifications (e.g., PMP, ITIL)Often requires customer service or support certifications (e.g., HDI, CSAT)
Work EnvironmentOversees remote service teams, manages service delivery processesManages customer support teams, handles client interactions
Industry UsageCommon in IT, telecom, and tech servicesWidely used across retail, tech, and service industries

The Remote Service Delivery Manager focuses on ensuring remote service operations run smoothly, managing service quality and delivery processes. In contrast, the Customer Support Manager concentrates on customer interactions, satisfaction, and support team management. While both roles involve client communication and team oversight, their core responsibilities and industry applications differ.

What is the highest paid delivery job?

For a Remote Service Delivery Manager, the highest paid delivery roles are typically senior positions such as Director of Service Delivery or Program Manager, which can earn six-figure salaries. These roles often require extensive experience, leadership skills, and certifications in project management or service management frameworks like ITIL or PMP.

What are the key skills and qualifications needed to thrive as a Remote Service Delivery Manager, and why are they important?

To thrive as a Remote Service Delivery Manager, you need strong project management skills, a background in IT service management, and experience coordinating distributed teams, often supported by a bachelor's degree in a related field. Familiarity with ITIL frameworks, service management platforms like ServiceNow, and remote collaboration tools such as Slack or Microsoft Teams is typically required. Excellent communication, leadership, and problem-solving abilities are crucial for building client relationships and ensuring team alignment. These skills are vital for delivering consistent, high-quality services to clients while managing dispersed teams and complex workflows remotely.
What job categories do people searching Remote Service Delivery Manager jobs in Minnesota look for? The top searched job categories for Remote Service Delivery Manager jobs in Minnesota are:
What cities in Minnesota are hiring for Remote Service Delivery Manager jobs? Cities in Minnesota with the most Remote Service Delivery Manager job openings:
Remote Service Delivery Manager jobs near you
Infographic showing various Remote Service Delivery Manager job openings in Minnesota as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution.
Service Desk Support Analyst II - Minneapolis, MN

Service Desk Support Analyst II - Minneapolis, MN

Road Safety Services, Inc.

Minneapolis, MN • On-site, Remote

$21 - $28.75/hr

Full-time

Posted 13 days ago

Job description

Road Safety Services, Inc. (RSS) is the second-largest provider of highway striping and pavement markings for roads and parking lots across the United States. We value safety, quality, and integrity in everything we do. As our company continues to grow through both acquisition and expansion, we're looking for a Service Desk Support Analyst II who can solve complex technical problems both remotely and in the field.

We are also looking for someone who is comfortable using AI tools as part of their daily workflow. The ideal candidate already leverages tools like Microsoft Copilot, ChatGPT, or Claude to research issues, create documentation, develop scripts, and improve efficiency while exercising sound judgment and validating results.

Position Summary

The Service Desk Support Analyst II provides advanced technical support across more than 50 locations and multiple operating companies. This role combines remote service desk support with hands-on field work, supporting end users, infrastructure, Microsoft cloud technologies, and IT projects. Success in this role requires strong troubleshooting skills, initiative, and a mindset focused on continuous improvement through automation and AI.

Key ResponsibilitiesTechnical Support
  • Provide remote support via phone, email, and remote access tools.
  • Troubleshoot and resolve complex hardware, software, network, and system issues.
  • Document incidents, resolutions, and troubleshooting steps in the ticketing system.
  • Use AI tools to accelerate research, diagnostics, scripting, and documentation while validating outputs before implementation.
Field & Infrastructure Support
  • Provide on-site support at offices and operational locations.
  • Install, upgrade, repair, and replace computers, servers, printers, and peripherals.
  • Configure and maintain network equipment including switches, routers, wireless devices, and cabling.
  • Support office relocations, expansions, and new site launches.
Identity & Cloud Administration
  • Administer and troubleshoot Microsoft Entra ID and Microsoft 365.
  • Manage user provisioning, access controls, groups, SSO, and MFA.
  • Maintain security best practices and user access governance.
Automation & Process Improvement
  • Identify opportunities to automate repetitive tasks using PowerShell, Power Automate, or similar tools.
  • Create and maintain documentation, knowledge base articles, and technical procedures.
  • Analyze support trends and recommend improvements to processes, technology, and service delivery.
Team Collaboration
  • Partner with IT team members and business stakeholders to resolve escalated issues.
  • Mentor Tier I support staff and share best practices.
  • Participate in projects supporting company growth, acquisitions, and operational efficiency.
QualificationsRequired
  • 4+ years of IT support experience, including at least 2 years in a Tier II or similar role.
  • Experience administering and troubleshooting Microsoft Entra ID (Azure AD).
  • Experience supporting Microsoft 365 environments.
  • Strong knowledge of Windows operating systems, hardware support, and networking fundamentals.
  • Experience with ticketing systems, remote support tools, and IT asset management.
  • Demonstrated ability to balance remote support with hands-on field work.
  • Experience using AI tools such as Copilot, ChatGPT, or Claude to improve productivity.
  • Strong troubleshooting, communication, and customer service skills.
  • Valid driver's license and ability to travel.
Preferred
  • Experience supporting multi-site organizations.
  • PowerShell, Power Automate, or other automation experience.
  • Experience with networking infrastructure and office buildouts.
  • CompTIA, Microsoft, ITIL, or similar certifications.
  • Experience supporting hybrid and cloud-based environments.
Travel Requirements
  • Approximately 25% overnight travel throughout the United States.
Why Join RSS?

At RSS, you'll support a growing nationwide organization, work with modern technologies, and play a key role in keeping our teams productive and connected. We encourage innovation, continuous learning, and practical use of AI and automation to improve how work gets done.

Road Safety Services, Inc. is an Equal Opportunity Employer.

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