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Remote Service Delivery Manager Jobs in Minnesota

Horizontal Talent

IT Delivery Manager

Lakeville, MN · Remote

$47 - $82/hr

... Manager, where you'll lead transformative technology projects and drive impactful results. This role offers the opportunity to collaborate with diverse teams and deliver solutions that align with ...

Horizontal Talent

IT Delivery Manager

Eden Prairie, MN · Remote

$47 - $82/hr

... Manager, where you'll lead transformative technology projects and drive impactful results. This role offers the opportunity to collaborate with diverse teams and deliver solutions that align with ...

Horizontal Talent

IT Delivery Manager

Apple Valley, MN · Remote

$47 - $82/hr

... Manager, where you'll lead transformative technology projects and drive impactful results. This role offers the opportunity to collaborate with diverse teams and deliver solutions that align with ...

Horizontal Talent

IT Delivery Manager

Roseville, MN · Remote

$47 - $82/hr

... Manager, where you'll lead transformative technology projects and drive impactful results. This role offers the opportunity to collaborate with diverse teams and deliver solutions that align with ...

Horizontal Talent

IT Delivery Manager

Burnsville, MN · Remote

$47 - $82/hr

... Manager, where you'll lead transformative technology projects and drive impactful results. This role offers the opportunity to collaborate with diverse teams and deliver solutions that align with ...

Horizontal Talent

IT Delivery Manager

Champlin, MN · Remote

$47 - $82/hr

... Manager, where you'll lead transformative technology projects and drive impactful results. This role offers the opportunity to collaborate with diverse teams and deliver solutions that align with ...

Horizontal Talent

IT Delivery Manager

Minnetonka, MN · Remote

$47 - $82/hr

... Manager, where you'll lead transformative technology projects and drive impactful results. This role offers the opportunity to collaborate with diverse teams and deliver solutions that align with ...

Horizontal Talent

IT Delivery Manager

Maplewood, MN · Remote

$47 - $82/hr

... Manager, where you'll lead transformative technology projects and drive impactful results. This role offers the opportunity to collaborate with diverse teams and deliver solutions that align with ...

Horizontal Talent

IT Delivery Manager

Savage, MN · Remote

$47 - $82/hr

... Manager, where you'll lead transformative technology projects and drive impactful results. This role offers the opportunity to collaborate with diverse teams and deliver solutions that align with ...

Horizontal Talent

IT Delivery Manager

Saint Paul, MN · Remote

$47 - $82/hr

... Manager, where you'll lead transformative technology projects and drive impactful results. This role offers the opportunity to collaborate with diverse teams and deliver solutions that align with ...

Horizontal Talent

IT Delivery Manager

Plymouth, MN · Remote

$47 - $82/hr

... Manager, where you'll lead transformative technology projects and drive impactful results. This role offers the opportunity to collaborate with diverse teams and deliver solutions that align with ...

Horizontal Talent

IT Delivery Manager

Eagan, MN · Remote

$47 - $82/hr

... Manager, where you'll lead transformative technology projects and drive impactful results. This role offers the opportunity to collaborate with diverse teams and deliver solutions that align with ...

Horizontal Talent

IT Delivery Manager

Blaine, MN · Remote

$47 - $82/hr

... Manager, where you'll lead transformative technology projects and drive impactful results. This role offers the opportunity to collaborate with diverse teams and deliver solutions that align with ...

Horizontal Talent

IT Delivery Manager

Edina, MN · Remote

$47 - $82/hr

... Manager, where you'll lead transformative technology projects and drive impactful results. This role offers the opportunity to collaborate with diverse teams and deliver solutions that align with ...

Motorola

$90K - $105K/yr

... delivering mission-critical Command Center software solutions. This role centers on driving high ... This is a fully remote position, with up to 50% travel to customer sites across North Americ a.

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All JobsService Delivery JobsRemote Service Delivery Manager JobsRemote Service Delivery Manager Jobs in Minnesota

Remote Service Delivery Manager information

What is a remote service delivery manager?

A Remote Service Delivery Manager is responsible for overseeing and coordinating the delivery of services to clients or customers from a remote location. They ensure that service level agreements (SLAs) are met, manage remote teams, and handle client communication to resolve issues efficiently. This role often involves monitoring performance metrics, streamlining processes, and implementing improvements to enhance customer satisfaction. Remote Service Delivery Managers use digital tools to manage workflows, facilitate team collaboration, and maintain high service quality regardless of location.

How does a remote service delivery manager effectively coordinate and support distributed teams?

A Remote Service Delivery Manager leverages digital collaboration tools and well-defined processes to manage teams across various locations. They ensure clear communication by setting regular virtual meetings, utilizing project management platforms, and establishing performance metrics. One common challenge is maintaining team cohesion and engagement remotely, which can be addressed by fostering a transparent work culture and recognizing team achievements. The role often involves close collaboration with IT, customer support, and project management teams to deliver consistent service quality. Effective managers also provide ongoing training and feedback to help team members grow within their roles.

What are the key skills and qualifications needed to thrive as a remote service delivery manager, and why are they important?

To thrive as a Remote Service Delivery Manager, you need strong project management skills, a background in IT service management, and experience coordinating distributed teams, often supported by a bachelor's degree in a related field. Familiarity with ITIL frameworks, service management platforms like ServiceNow, and remote collaboration tools such as Slack or Microsoft Teams is typically required. Excellent communication, leadership, and problem-solving abilities are crucial for building client relationships and ensuring team alignment. These skills are vital for delivering consistent, high-quality services to clients while managing dispersed teams and complex workflows remotely.

What is the difference between Remote Service Delivery Manager vs Customer Support Manager?

AspectRemote Service Delivery ManagerCustomer Support Manager
CredentialsTypically requires project management or service delivery certifications (e.g., PMP, ITIL)Often requires customer service or support certifications (e.g., HDI, CSAT)
Work EnvironmentOversees remote service teams, manages service delivery processesManages customer support teams, handles client interactions
Industry UsageCommon in IT, telecom, and tech servicesWidely used across retail, tech, and service industries

The Remote Service Delivery Manager focuses on ensuring remote service operations run smoothly, managing service quality and delivery processes. In contrast, the Customer Support Manager concentrates on customer interactions, satisfaction, and support team management. While both roles involve client communication and team oversight, their core responsibilities and industry applications differ.

What are popular job titles related to Remote Service Delivery Manager jobs in Minnesota?

For Remote Service Delivery Manager jobs in Minnesota, the most frequently searched job titles are:

What job categories do people searching Remote Service Delivery Manager jobs in Minnesota look for?

The top searched job categories for Remote Service Delivery Manager jobs in Minnesota are:

What cities in Minnesota are hiring for Remote Service Delivery Manager jobs?

Cities in Minnesota with the most Remote Service Delivery Manager job openings:

Remote Service Delivery Manager jobs near you
Infographic showing various Remote Service Delivery Manager job openings in Minnesota as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution.

IT Delivery Manager

Horizontal Talent

Lakeville, MN • Remote

$47 - $82/hr

Full-time

Medical, Dental, Vision, Retirement

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Join our dynamic team as a Senior IT Project Manager, where you'll lead transformative technology projects and drive impactful results. This role offers the opportunity to collaborate with diverse teams and deliver solutions that align with strategic business goals.

Responsibilities
  • Lead multiple IT projects from initiation to completion, ensuring they meet scope, budget, and timeline requirements.
  • Define project objectives, deliverables, and resource needs while managing financial aspects effectively.
  • Identify and address project risks and dependencies to ensure smooth execution.
  • Facilitate communication between business leaders and project teams to achieve strategic alignment.
  • Mentor junior team members and promote a collaborative, results-driven environment.
  • Enhance project management methodologies and best practices within the organization.
Skills
  • Bachelor's degree in IT, Computer Science, Business Administration, or a related field.
  • 8-15 years of professional experience, with 5-10 years in IT project management.
  • Proven ability to manage large-scale IT projects with budgets over $1M.
  • Strong understanding of IT development lifecycles, including Waterfall and Agile methodologies.
  • Excellent leadership, communication, and organizational skills with attention to detail.
Preferred Skills
  • Certifications such as PMP or Certified ScrumMaster.
  • Experience with project management tools like MS Project, Smartsheet, Jira, or ServiceNow.
  • Strong financial acumen with experience in budget management and forecasting.
  • Ability to manage multiple priorities in a fast-paced environment.

We are committed to fostering a diverse, equitable, and inclusive workplace where all individuals feel valued and empowered to contribute their unique perspectives.

By applying for this position, you acknowledge and agree that Horizontal Talent may contact you regarding your application using automated technology, including phone calls, SMS/text messages, or email, which may be delivered by our virtual AI recruiter, Alex.


Please apply through this online posting or by visiting our Job Board at www.horizontaltalent.com/job-board. Applications will be accepted for 4 weeks. For those that join the team, we offer competitive compensation and benefits including medical, dental, vision, and retirement. Check out all we have to offer and how you can become part of the Horizontal Talent Team. The pay range for this role is $47 - $82 per hour based on qualifications and experience.

Apply