Title: Installation Support and Configuration Administrator (Remote)
Reliant Safety, a subsidiary of Paths Management Services, LLC. Reliant Realty was founded in 2009 to provide comprehensive property security and management solutions for the affordable housing market nationwide. Reliant Safety currently maintains and monitors over 30,000 cameras across thirteen states, which support approximately 45,000 residential units.
Join a growing security technology team where you will play a key role in maintaining and troubleshooting cutting-edge camera and access control system trat protect thousands of residential communities nationwide.
This is a fully remote, hands-on technical role ideal for someone who enjoys problem-solving, working with networks, and supporting real-time security operations. You will collaborate closely with field teams and leadership while building valuable experience in IT. networking, and security systems.
The role is a full-time work from home role. Reporting directly to the Director of Support & Configurations in Security Technology.
Important: Candidates must reside in Puerto Rico to be considered for this role.
Classification:
Non-exempt (overtime eligible)
Essential Function/Responsibilities: duties include but are not limited to the following:
- Assist with contacting ISP to resolve internet issues.
- Assist with configuring and auditing settings of camera and access control systems.
- Assist field personnel with camera/server/network setup and remote support.
- Configure router to use Static IP and forward ports.
- Setup/edit TCP/IP settings.
- Assist with troubleshooting camera/access issues as knowledge base grows.
- Provide technical training to virtual guards and MRT as needed.
- Document all standards and procedures.
- Add/Remove/Modify key fob permissions and facial recognition enrollments as needed.
Requirements
- Strong troubleshooting and problem-solving skills.
- Excellent verbal and written communication.
- Ability to quickly learn to use new software tools.
- Team player - ability to work well in a close employee/support environment.
- Strong background in Microsoft Excel.
- Knowledge of subnets and networking.
- Knowledge of SQL and C# a plus, but not required.
- Ability to speak Spanish a plus, but not required.
- Experience with camera/access control/intercom systems (Hikvision, Vivotek, Axis, Ocularis, S2, Honeywell, Airphone) a plus, but not required.
- Good organizational skills and attention to detail.
- Must reside in Puerto Rico
Benefits:
- Offered under Puerto Rico requirements.
- Bonus eligible
Paths Reliant Safety brings an innovative approach to property management and security, which incorporates advanced surveillance technologies and highly-trained personnel. Owners and managers of properties managed and secured by Paths Reliant Safety enjoy the benefits of significant cost savings, higher occupancy rates, and fewer instances of crime and vandalism.