ZipRecruiter

Log In

1

Customer Service Investigator Jobs (NOW HIRING)

Customer Service Manager

Be Seen First

Customer Success Specialist

Schaumburg, IL · On-site

$52K - $60K/yr

Responsibilities * Provide exceptional customer service through email, phone, and other ... Investigate and resolve customer concerns in a timely and professional manner * Collaborate with ...

GovernmentJobs.com

Customer Service Representative

Lubbock, TX · On-site

$13.75 - $18.75/hr

Investigate high bills; * Process bank drafts and deposits as necessary; * Perform related duties ... Customer service techniques, basic office procedures. Ability to: * Deal effectively with others in ...

next page

Showing results 1-20

All JobsCustomer Service Investigator Jobs

Customer Service Investigator information

See salary details

$27.5K

$52.4K

$85K

How much do customer service investigator jobs pay per year?

As of Jun 15, 2026, the average yearly pay for customer service investigator in the United States is $52,394.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,500.00 and $57,000.00 per year, depending on experience, location, and employer.

What does a Customer Service Investigator do?

A Customer Service Investigator is responsible for handling and resolving complex customer complaints and issues that require detailed investigation. They gather information, analyze data, and communicate with customers and other departments to find the root cause of problems. Their goal is to ensure fair outcomes, improve customer satisfaction, and help prevent similar issues from happening in the future. Customer Service Investigators often document their findings and recommend process improvements to enhance service quality.

What is the difference between Customer Service Investigator vs Customer Support Specialist?

AspectCustomer Service InvestigatorCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; sometimes certifications in investigation or customer serviceHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentInvestigative settings, call centers, or office environmentsCall centers, retail, or online support environments
Employer & Industry UsageInsurance companies, government agencies, or private investigation firmsRetail, telecom, tech companies, and service providers
Common Search & ComparisonOften compared based on investigative skills and problem resolutionFocused on customer satisfaction and support efficiency

The main difference is that Customer Service Investigators focus on resolving complex issues, often involving investigations into complaints or fraud, while Customer Support Specialists handle general customer inquiries and support. Both roles require strong communication skills, but the investigative role involves more analytical and investigative tasks.

What are some common challenges faced by Customer Service Investigators, and how can they be addressed?

Customer Service Investigators often encounter challenges such as handling complex or escalated customer complaints, gathering and analyzing information from multiple sources, and maintaining objectivity under pressure. To address these, it's important to develop strong communication and analytical skills, stay organized, and practice empathy while remaining impartial. Many teams provide ongoing training and access to knowledge bases, and encourage collaboration with supervisors or legal departments to ensure thorough and fair resolutions.

What are the key skills and qualifications needed to thrive as a Customer Service Investigator, and why are they important?

To thrive as a Customer Service Investigator, you need strong analytical abilities, attention to detail, and a background in customer service or investigations, often supported by a relevant associate’s or bachelor’s degree. Familiarity with case management systems, CRM software, and data analysis tools is typically required. Excellent communication, problem-solving skills, and resilience help you interact effectively with customers and resolve complex issues. These competencies are crucial for accurately investigating customer concerns, ensuring compliance, and maintaining trust in the organization.
More about Customer Service Investigator jobs
What job categories do people searching Customer Service Investigator jobs look for? The top searched job categories for Customer Service Investigator jobs are:
Customer Service Investigator jobs near you
Infographic showing various Customer Service Investigator job openings in the United States as of June 2026, with employment types broken down into 77% Full Time, 21% Part Time, and 2% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $52,394 per year, or $25.2 per hour.

Public Utilities Customer Service Investigator

Ohio Department of Commerce

Columbus, OH

$25.77/hr

Other

Medical, Dental, Vision, Life, PTO

Posted 4 days ago

Job description

Public Utilities Customer Service Investigator
Service Monitoring & Enforcement Department (SMED)
Consumer Services Division (CSD)
Hourly Rate: $25.77
About The Service Monitoring & Enforcement Department (SMED):
The Service Monitoring and Enforcement Department's (SMED) mission is to enforce consumer safeguards, to resolve consumer complaints and to ensure Ohio utility consumers receive safe and reliable services. SMED is organized into three divisions.
Consumer Services Division (CSD)
CSD includes the PUCO Call Center. Staff in this division educates consumers on their rights and responsibilities for safe and reliable service and mediates simple complaints between consumers and various utility companies. Staff will also mediate more complex disputes by collecting the facts from both parties and applying PUCO policies, rules, and regulations to resolve the dispute, including those received via the chairman, commissioners, and/or legislative liaison. CSD staff audits regulated utility and household goods companies to ensure these companies are following PUCO rules and regulations governing consumer safeguards.
What You Will Do:
In this position as a Public Utilities Customer Service Investigator, you will:
  • Respond to incoming hotline calls and online chats from Ohio utility customers, providing accurate information, guidance, and relevant resources for approximately 4-hours each day.
  • Research, investigate, analyze data, statistics, and documentation related to customer service complaints for an additional 4-hours daily.
  • Conduct interviews with customers and utility representatives to gather details and clarify issues related to service concerns
  • Determine areas of non-compliance and prepare written correspondence and reports documenting specific recommendations corrective actions
  • Educate customers and utility company representatives on the PUCO interpretation of rules, regulations, and consumer rights
** This is a customer service position that does not involve law enforcement investigations
Our organization currently follows a hybrid work structure where employees can work remotely or from the office as needed and based on operational need. This is subject to change with limited notice. A teleworking agreement must be approved by management
Preferred Qualifications:
  • Inbound call center experience
  • Utility experience
  • Experience interpreting the Ohio Revised and/or Ohio Administrative Code
  • Strong time management skills
PUCO core hours of operation are Monday-Friday from 8:00am to 5:00pm, however, daily start/end times may vary based on operational need across PUCO departments. Most positions perform work on-site at the PUCO Central Office. The PUCO offers flextime work schedules that allow an employee to start the day as early as 6:00am or as late as 10:30am. Flex-time schedules are based on operational need and require supervisor approval.
Salary Information: Unless required by legislation or union contract, starting salary is set at the lowest rate of the salary range. In most cases, successful employees will increase a step in the salary range within six months, with subsequent step increases occurring every year. In addition, the State of Ohio offers cost of living adjustments, longevity supplements after five years of public service, and wellness incentives.
At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits, visit our Total Rewards website ! Our benefits package includes:
  • Medical Coverage
  • Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
  • Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
  • Childbirth, Adoption, and Foster Care leave
  • Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
  • Public Retirement Systems ( such as OPERS, STRS, SERS, and HPRS ) & Optional Deferred Compensation ( Ohio Deferred Compensation )
*Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.
Qualifications
18 mos. trg. or 18 mos. exp. in customer service investigation; valid driver's license.
-Or 2 yrs. trg. or 2 yrs. exp. as investigator where experience does not correspond with cases/complaints/allegations to be assigned; valid driver's license.
-Or equivalent of the Minimum Class Qualifications for Employment noted above.
Job Skills: Customer Service

Apply