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Customer Service Investigator Jobs (NOW HIRING)

Cavco

Customer Service Representative

Lancaster, TX

$15/hr

Refer unresolved customer grievances to designated departments for further investigation. * Determine charges for services requested, collect deposits or payments, or arrange for billing. * Contact ...

Better Talent

Customer Service Representative

Austin, TX · Remote

$15.75 - $21.50/hr

Investigate service issues when needed * De-escalate customer concerns calmly and professionally * Apply approved service adjustments when appropriate (within guidelines) Quality & Follow-Through

asrcfh

Customer Service Representative

Boyers, PA

$17.50 - $23.75/hr

Customer Service Representative The primary responsibility of the Customer Service Representative ... background investigation. • Receives, comprehends, provides, and responds to routine ...

W JOE SHAW LTD

Customer Service

La Porte, TX

$15 - $20.50/hr

Refer unresolved customer grievances to designated departments for further investigation. * Resolve customers' service or billing complaints by performing activities such as exchanging merchandise ...

asrcfh

Customer Service Representative

Boyers, PA

$17.50 - $23.75/hr

Customer Service Representative The primary responsibility of the Customer Service Representative ... background investigation. • Receives, comprehends, provides, and responds to routine ...

Dawson

Customer Service

Lexington, KY

$100/hr

Customer Service Representative Payment Processing $17.00 per hour Monday-Friday, 8:00am-5:00pm ... Possess investigative techniques and processes to identify the true reason for the account to aid ...

Dexian DISYS

Customer Service

Nashville, TN

$23 - $25/hr

Customer Service Job details Posted 26 May 2026 Location Lakewood, Nashville, TN 37138 Reference ... investigation. Review, monitor and audit records of customer interactions and transactions ...

eTeam

Customer Service

Salt Lake City, UT

$15.50 - $21/hr

... investigate disputes, and provide warranty info. * Provide additional support to customer service ... and sales colleagues as needed, assisting with projects, reporting and any customer-related issues ...

Dexian

Customer Service

Old Hickory, TN

$23 - $25/hr

Call Center / Customer Service Duration: 05 months plus possible extension/FTE Location: Nashville ... investigation. Review, monitor and audit records of customer interactions and transactions ...

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All JobsCustomer Service Investigator Jobs

Customer Service Investigator information

See salary details

$27.5K

$52.4K

$85K

How much do customer service investigator jobs pay per year?

As of Jun 13, 2026, the average yearly pay for customer service investigator in the United States is $52,394.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,500.00 and $57,000.00 per year, depending on experience, location, and employer.

What does a Customer Service Investigator do?

A Customer Service Investigator is responsible for handling and resolving complex customer complaints and issues that require detailed investigation. They gather information, analyze data, and communicate with customers and other departments to find the root cause of problems. Their goal is to ensure fair outcomes, improve customer satisfaction, and help prevent similar issues from happening in the future. Customer Service Investigators often document their findings and recommend process improvements to enhance service quality.

What is the difference between Customer Service Investigator vs Customer Support Specialist?

AspectCustomer Service InvestigatorCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; sometimes certifications in investigation or customer serviceHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentInvestigative settings, call centers, or office environmentsCall centers, retail, or online support environments
Employer & Industry UsageInsurance companies, government agencies, or private investigation firmsRetail, telecom, tech companies, and service providers
Common Search & ComparisonOften compared based on investigative skills and problem resolutionFocused on customer satisfaction and support efficiency

The main difference is that Customer Service Investigators focus on resolving complex issues, often involving investigations into complaints or fraud, while Customer Support Specialists handle general customer inquiries and support. Both roles require strong communication skills, but the investigative role involves more analytical and investigative tasks.

What are some common challenges faced by Customer Service Investigators, and how can they be addressed?

Customer Service Investigators often encounter challenges such as handling complex or escalated customer complaints, gathering and analyzing information from multiple sources, and maintaining objectivity under pressure. To address these, it's important to develop strong communication and analytical skills, stay organized, and practice empathy while remaining impartial. Many teams provide ongoing training and access to knowledge bases, and encourage collaboration with supervisors or legal departments to ensure thorough and fair resolutions.

What are the key skills and qualifications needed to thrive as a Customer Service Investigator, and why are they important?

To thrive as a Customer Service Investigator, you need strong analytical abilities, attention to detail, and a background in customer service or investigations, often supported by a relevant associate’s or bachelor’s degree. Familiarity with case management systems, CRM software, and data analysis tools is typically required. Excellent communication, problem-solving skills, and resilience help you interact effectively with customers and resolve complex issues. These competencies are crucial for accurately investigating customer concerns, ensuring compliance, and maintaining trust in the organization.
More about Customer Service Investigator jobs
What job categories do people searching Customer Service Investigator jobs look for? The top searched job categories for Customer Service Investigator jobs are:
Customer Service Investigator jobs near you
Infographic showing various Customer Service Investigator job openings in the United States as of June 2026, with employment types broken down into 77% Full Time, 21% Part Time, and 2% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $52,394 per year, or $25.2 per hour.

Customer Service Representative

The Cavco Family of Companies

Lancaster, TX

$15.25 - $20.75/hr

Other

Posted yesterday

Job description

ABOUT THE ROLE
The production service team ensures customer issues are addressed to the customer's satisfaction in a timely manner in accordance with Cavco warranties and commitments. Ensuring ongoing customer loyalty and brand support is a key driver of production service team success.
Customer service representatives take customer calls and work to resolve customer issues and concerns with Cavco's warranties and commitments. He/she assists customers with understanding their product purchase. Senior specialists have a mastery of skills and knowledge regarding service operations and customer support. This role works independently executing specific and at times complex process steps under continuous quality review and coaching as needed.
ESSENTIAL DUTIES & RESPONSIBILITIES
  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Resolve customers' service or billing complaints.
  • Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
  • Refer unresolved customer grievances to designated departments for further investigation.
  • Determine charges for services requested, collect deposits or payments, or arrange for billing.
  • Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
  • Refers complaints of product or service failure to appropriate departments for investigation.
  • Coordinates customers' service needs with other departments as required to ensure customer service.
  • May receive orders, resolve complaints about billing, and explain how to use product or service.
MINIMUM QUALIFICATIONS
  • High school diploma and 2 - 4 years of relevant, related experience
  • Some college preferred

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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