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Remote Salesforce Support Jobs in Springfield, MA

Coastal

Solution Architect (HLS)

Hartford, CT · On-site +1

$63.50 - $83.75/hr

... of Salesforce.com and other SaaS applications to support business and product strategies. A ... Remote flexible work; plus company office locations in Palm Coast, FL; Atlanta, GA; Tysons, VA amp;

Coastal

Senior Project Manager (HLS)

Hartford, CT · On-site +1

Leads large-scale and enterprise level Salesforce implementation projects, ranging in size and ... Support continuous delivery process improvement across the team. * Manage project payments through ...

Coastal

Business Analyst

Hartford, CT · On-site +1

Experience supporting Salesforce Health Cloud or Life Sciences Cloud implementations * Bachelor ... Remote flexible work; plus company office locations in Palm Coast, FL; Atlanta, GA; Tysons, VA amp;

AMBA

Inside Sales Insurance Specialist

West Hartford, CT · Remote

$50K - $60K/yr

Inside Sales Insurance Specialist (W2, Remote) Full-Time | Monday through Friday Compensation ... Accurately document all activity in Salesforce and manage a personal sales pipeline * Meet daily ...

AMBA

Inside Sales Insurance Specialist

Hartford, CT · Remote

$50K - $60K/yr

Inside Sales Insurance Specialist (W2, Remote) Full-Time | Monday through Friday Compensation ... Accurately document all activity in Salesforce and manage a personal sales pipeline * Meet daily ...

AMBA

Inside Sales Insurance Specialist

Hartford, CT · Remote

$50K - $60K/yr

Inside Sales Insurance Specialist (W2, Remote) Full-Time | Monday through Friday Compensation ... Accurately document all activity in Salesforce and manage a personal sales pipeline * Meet daily ...

AMBA

Inside Sales Insurance Specialist

West Hartford, CT · Remote

$50K - $60K/yr

Inside Sales Insurance Specialist (W2, Remote) Full-Time | Monday through Friday Compensation ... Accurately document all activity in Salesforce and manage a personal sales pipeline * Meet daily ...

AMBA

Inside Sales Insurance Specialist

Hartford, CT · Remote

Inside Sales Insurance Specialist (W2, Remote) Full-Time | Monday through Friday Compensation ... Accurately document all activity in Salesforce and manage a personal sales pipeline * Meet daily ...

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Showing results 1-20

All JobsSalesforce Support JobsRemote Salesforce Support JobsRemote Salesforce Support Jobs in Springfield, MA

Remote Salesforce Support information

See Springfield, MA salary details

$40.4K

$98.5K

$154.5K

How much do remote salesforce support jobs pay per year?

As of Aug 31, 2026, the average yearly pay for remote salesforce support in Springfield, MA is $98,516.00, according to ZipRecruiter salary data. Most workers in this role earn between $75,200.00 and $118,600.00 per year, depending on experience, location, and employer.

What is Remote Salesforce Support?

Remote Salesforce Support refers to professional assistance provided by experts to help organizations manage, troubleshoot, and optimize their Salesforce platform from a remote location. These support specialists resolve technical issues, customize Salesforce features, and provide guidance on best practices without needing to be physically present at the client's office. This service can include user training, integration help, system updates, and ongoing maintenance to ensure Salesforce runs smoothly and efficiently for the business.

What are the key skills and qualifications needed to thrive as a remote Salesforce Support professional, and why are they important?

To thrive as a Remote Salesforce Support professional, you need a strong understanding of Salesforce CRM platforms, troubleshooting skills, and familiarity with business processes, often backed by Salesforce certifications such as Salesforce Administrator (ADM 201). Expertise in Salesforce Service Cloud, Lightning Experience, case management tools, and remote support software is typically required. Excellent communication, problem-solving abilities, and customer service orientation are critical soft skills for success in this role. These competencies ensure timely resolution of client issues, high user satisfaction, and effective remote collaboration.

What are some common challenges faced by professionals in a remote Salesforce Support role, and how can they be addressed?

Remote Salesforce Support professionals often encounter challenges such as troubleshooting complex user issues without direct physical access to users’ devices, managing multiple support requests simultaneously, and staying updated on frequent Salesforce updates and features. To address these challenges, it’s helpful to maintain strong communication with users through clear documentation and regular check-ins, leverage screen sharing and remote access tools for efficient problem-solving, and participate in ongoing Salesforce training or certification programs. Collaboration with other IT and Salesforce teams is also crucial for resolving escalated issues and sharing best practices.

What is the difference between Remote Salesforce Support vs Remote Salesforce Administrator?

AspectRemote Salesforce SupportRemote Salesforce Administrator
CertificationsSalesforce Support certifications, basic admin skillsSalesforce Admin Certification, advanced admin skills
Work EnvironmentCustomer support, troubleshooting, issue resolutionSystem configuration, user management, process automation
Employer & Industry UsageCustomer service teams, CRM support providersInternal companies, CRM management teams
Common Search/ComparisonYesYes

Remote Salesforce Support primarily focuses on assisting users with issues and troubleshooting within Salesforce, requiring support certifications and customer service skills. In contrast, Remote Salesforce Administrators handle system configuration, user management, and automation tasks, often holding Salesforce Admin certifications. While both roles work remotely and within the Salesforce ecosystem, Support roles emphasize problem-solving and user assistance, whereas Administrator roles involve system setup and maintenance.

What are popular job titles related to Remote Salesforce Support jobs in Springfield, MA?

For Remote Salesforce Support jobs in Springfield, MA, the most frequently searched job titles are:

What job categories do people searching Remote Salesforce Support jobs in Springfield, MA look for?

The top searched job categories for Remote Salesforce Support jobs in Springfield, MA are:

What cities near Springfield, MA are hiring for Remote Salesforce Support jobs?

Cities near Springfield, MA with the most Remote Salesforce Support job openings:

Remote Salesforce Support jobs near you
Infographic showing various Remote Salesforce Support job openings in Springfield, MA as of August 2026, with employment types broken down into 87% Full Time, and 13% Contract. Highlights an 100% Remote job distribution, with an average salary of $98,516 per year, or $47.4 per hour.

Solution Architect (HLS)

Hartford, CT • On-site, Remote

Coastal
See more jobs at Coastalexternal

$63.50 - $83.75/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 7 days ago

Job description

Solution Architect (HLS)
We are looking for an Solution Architect to help us support our continued growth. The Solution Architect is responsible for owning the overall design of the technical solution as well as recommending best practice solutions based on client needs. They provide technical guidance to the development of Salesforce.com and other SaaS applications to support business and product strategies. A Solution Architect facilitates discovery sessions to understand client processes and challenges and translates findings into technical requirements supported by a documented solution design. They provide thoughtful leadership and communication to project and client team members in order to build the foundation as a trusted partner.
Please note: This position will require regular onsite work (Tuesday-Thursday) at our client's location in Hartford, CT.
Role Responsibilities:
  • Responsible for designing a solution to leverage Salesforce product, features, and best practices extended with custom components to meet customer needs
  • Delivers technical and non-technical documentation for assigned projects, with relevant architecture diagrams (data models, high-level architecture, integration architecture, etc.)
  • Responsible for overall solution design, build task development, estimating effort to complete build tasks and oversight of reporting/dashboard creation and UAT.
  • Familiarity with the difference between declarative and programmatic development, partner applications (i.e. Conga, DocuSign, AccountingSeed, etc), and general AppExchange products and when it is appropriate to use each in relation to customer requirements.
  • Demonstrates the ability to perform Salesforce.com administration/configuration/data migration duties as needed
  • Works effectively individually and with Coastal team members and client members toward customer satisfaction and success
  • Act as a solution SME, working with Delivery leadership and Account Executives to accurately scope sales proposals
  • Partner with Project Managers to encourage a collaborative environment with delivery and customer project teams.
  • Seeks opportunities to develop professional and technical skills, while also providing guidance and support to Coastal team members for technical and professional growth
  • Achieves and maintains necessary Salesforce technical certifications and Salesforce partner certifications
Experience/Skills Required:
  • Prior experience working within the Health and Life Sciences industry as an employee, or supporting them as a client in a techno functional capacity.
  • 4-6 years of advanced skills in Salesforce Platform Business Analysis and exposure to Project Scoping
  • 2+ years experience in a Senior Consultant (or equivalent seniority)
  • Demonstrate strong competencies around the core Salesforce.com platform
  • Applied knowledge of Salesforce and the Sales, Services, and Marketing functions
  • Active Salesforce Administrator, Sales Cloud Consultant, and Service Cloud Consultant Certification required, minimum 4x certified preferred
  • Additional Salesforce.com cloud knowledge specific to industry/verticals (Nonprofit Cloud, Education Cloud, Marketing Cloud, Community Cloud, CPQ, Field Service, etc.) preferred
  • Previous experience with software development life cycle (SLDC), Agile or Hybrid preferred
  • Ability to create entity relationship and object relationship diagrams to demonstrate design concepts and tools
  • Excellent organizational skills and ability to handle multiple tasks simultaneously
  • Experience being client-facing and/or acting as an internal project leader and managing multiple stakeholders
  • Ability to develop practical solutions and methodologies on the Salesforce platform
  • Must have full-time permanent US work authorization
  • Note – Determination of Senior will be based upon the candidates’ previous relevant experience and depth of skills, and will be determined through our skills interview process.
Additional Preferred Experience/Skills:
  • Bachelor’s Degree preferred, or equivalent experience
  • Experience with Health Cloud, and Health Cloud Accredited Professional preferred
  • Travel, as required by client or project milestones
  • Demonstrates a basic level of knowledge of common enterprise systems CRM or ERP
Why Coastal, and what we offer:
  • Flexible working hours with an emphasis on a life-work balance (in that order!)
  • Remote flexible work; plus company office locations in Palm Coast, FL; Atlanta, GA; Tysons, VA amp; Lexington, KY; travel as required to client locations
  • Unlimited Paid Time Off (RTO), 401K with Company Match, and Medical, Vision, amp; Dental coverage
  • Competitive quarterly bonus opportunities
  • Continuing education and certification reimbursements, specifically within the Salesforce and Snowflake ecosystems; plus occasional in-house competitions with spot bonuses
  • A flexible and fun team culture! We value transparency, support, flexibility, growth, teamwork, fun, and so much more
  • Frequent team and culture activities, virtual amp; in-person, including Lunch and Learns, Happy Hours, team-building events
  • Monthly All-Hands calls to bring the company together, and an open-door leadership policy with access to mentorship and guidance
  • Opportunities for accelerated growth, networking, and career guidance and support
  • Trust, transparency and respect across all levels of the company

Coastal provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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