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Full Time Remote Customer Service Supervisor Jobs in Springfield, MA

ForgeFit

Remote Customer Service Specialist

Hartford, CT · On-site +1

$17.25 - $22.75/hr

Remote Customer Service Specialist Company: ForgeFit Location: Remote (U ... S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium fitness ...

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All JobsCustomer Service Supervisor JobsFull Time Remote Customer Service Supervisor JobsFull Time Remote Customer Service Supervisor Jobs in Springfield, MA

Full Time Remote Customer Service Supervisor information

See Springfield, MA salary details

$24.4K

$57.8K

$100.6K

How much do full time remote customer service supervisor jobs pay per year?

As of Aug 31, 2026, the average yearly pay for full time remote customer service supervisor in Springfield, MA is $57,795.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,900.00 and $69,800.00 per year, depending on experience, location, and employer.

What is the difference between Full Time Remote Customer Service Supervisor vs Customer Service Team Lead?

AspectFull Time Remote Customer Service SupervisorCustomer Service Team Lead
CredentialsHigh school diploma or equivalent; experience in customer service; leadership skillsSimilar credentials; often promoted from customer service roles
Work EnvironmentRemote, overseeing customer service teams virtuallyTypically in-office or hybrid, leading teams directly
Employer & Industry UsageCommon in call centers, retail, tech companiesUsed across various industries, often in retail and service sectors
Search & Comparison IntentUnderstanding supervisory roles in remote customer serviceComparing team leadership responsibilities in customer service

The Full Time Remote Customer Service Supervisor manages customer service teams remotely, focusing on performance and support quality. The Customer Service Team Lead often has similar responsibilities but may work onsite or in a hybrid setting, directly leading team members. Both roles require customer service experience and leadership skills, but the supervisor role emphasizes remote management and oversight.

What are popular job titles related to Full Time Remote Customer Service Supervisor jobs in Springfield, MA?

For Full Time Remote Customer Service Supervisor jobs in Springfield, MA, the most frequently searched job titles are:

What job categories do people searching Full Time Remote Customer Service Supervisor jobs in Springfield, MA look for?

The top searched job categories for Full Time Remote Customer Service Supervisor jobs in Springfield, MA are:

What cities near Springfield, MA are hiring for Full Time Remote Customer Service Supervisor jobs?

Cities near Springfield, MA with the most Full Time Remote Customer Service Supervisor job openings:

Full Time Remote Customer Service Supervisor jobs near you
Infographic showing various Full Time Remote Customer Service Supervisor job openings in Springfield, MA as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $57,795 per year, or $27.8 per hour.

Remote Customer Service Specialist

ForgeFit

Hartford, CT • On-site, Remote

$17.25 - $22.75/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 28 days ago

Job description

Job Title: Remote Customer Service Specialist
Company: ForgeFit
Location: Remote (U.S. Based)
Employment Type: Full-Time
About ForgeFit
At ForgeFit, we supply premium fitness equipment to gyms, studios, and training facilities nationwide. Our mission is to help our partners perform at their peak with reliable equipment and exceptional service. We stand behind every product with our 100% Performance Guarantee and pride ourselves on being a trusted partner to fitness professionals across the country.
About the Role
As a Customer Service Specialist, you'll be the voice of ForgeFit, ensuring our customers have a smooth and positive experience from order to installation and beyond. Whether answering questions, resolving issues, or coordinating with internal teams, your focus will be on making every interaction efficient, helpful, and friendly.
What You'll Do
  • Respond to customer inquiries via phone, email, and chat with professionalism and care
  • Help customers with orders, shipping questions, product details, and troubleshooting
  • Track and resolve issues quickly by collaborating with fulfillment, sales, and service teams
  • Keep accurate records of customer interactions using CRM
  • Proactively follow up on customer needs and ensure satisfaction
  • Maintain up-to-date knowledge of ForgeFit's product lines and service policies

What We're Looking For
  • 1+ years of experience in a customer service, support, or client-facing role
  • Strong communication and problem-solving skills
  • Ability to stay organized and manage multiple priorities
  • Comfortable using CRM or support tools
  • A positive attitude and genuine desire to help others
  • Interest in fitness or familiarity with gym equipment is a plus

What We Offer
  • Competitive hourly pay based on experience
  • Comprehensive benefits including health, dental, vision, 401k, and paid time off
  • 100% remote work with a collaborative and supportive team
  • Ongoing training and opportunities for career growth
  • The chance to support a brand that makes a real impact in the fitness world

Ready to help gyms get stronger with ForgeFit? Apply now and let's build something powerful together.

Apply