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Remote Saas Support Jobs in California (NOW HIRING)

Zoo

Technical Customer Support Specialist

Los Angeles, CA · On-site +1

$60K - $80K/yr

We are headquartered in Los Angeles, CA with both a local and remote team. We were founded and ... Experience supporting SaaS, developer tools, engineering software, or CAD products * Exceptional ...

NEOGOV

Lead Software Engineer

El Segundo, CA · On-site +1

About This is a remote role from anywhere in the US & Canada. NEOGOV is a proud AI-Enabled SaaS ... Collaborate with product, dev, support, & design teams in the planning & execution of the work Work ...

NEOGOV

Engineering Manager - AI Platform

El Segundo, CA · On-site +1

We combine deep public-sector expertise with modern SaaS practices, AI-enabled workflows, and a ... Generous PTO to support work-life balance * Remote working opportunities * 401K Matching * Autonomy ...

NEOGOV

Software Architect (Java)

El Segundo, CA · On-site +1

$67 - $90.50/hr

... is remote from anywhere in the US and Canada. NEOGOV is a proud AI-Enabled SaaS leader in the ... support the full employee lifecycle. Guided by our mission to serve the people who serve the people ...

Motion Recruitment

Staff Product Designer

San Jose, CA · Remote

$181K - $223K/yr

Staff Product Designer (Design Systems) Remote - Canada | Competitive Compensation We're hiring a ... Mentor and support fellow designers through feedback, reviews, and coaching * Influence product ...

New

Team Velocity

Regional Account Director - Automotive Digital Marketing Remote Field Position | Up to $190K OTE ... SaaS who enjoys combining strategy, analytics, technology, and relationship building. What You'll ...

NEOGOV

Senior Software Engineer

El Segundo, CA · On-site +1

$184K/yr

Remote Job Type: Full-Time Remote Employment: Remote Optional Job Number: 00943 Department ... NET based software applications solutions within web-based SaaS product suite. What You Will do ...

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Infographic showing various Remote Saas Support job openings in California as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 23% Part Time, and 6% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution.

Technical Customer Support Specialist

Zoo

Los Angeles, CA • On-site, Remote

$60K - $80K/yr

Full-time

Re-posted 20 days ago

Job description

About Us
Zoo is building the next generation of hardware design tools redefining how hardware products are designed, developed, and built. Our platform combines a modern, cloud-native CAD environment with AI-powered engineering workflows, helping teams design, iterate, and manufacture products faster than ever before. We are headquartered in Los Angeles, CA with both a local and remote team. We were founded and incubated by Embedded Ventures in 2021.
About You
We're looking for curious, innovative, and ambitious self-starters to join our growing team to help us bring our mission to life. We think you'll thrive on our team if you're:
  • Curious at your core, with an eagerness to learn and do things differently
  • Customer-focused, always thinking about ways to improve the user experience
  • Able to operate autonomously and work asynchronously, while also being an effective team player

About The Role
We're looking for a Technical Customer Support Specialist to help our users succeed with Zoo Design Studio and Zookeeper. You'll be the first point of contact for customers, helping them troubleshoot issues, answer product questions, and guide them through best practices. This role is ideal for someone who enjoys solving technical problems, communicating clearly, and working closely with both customers and product teams. You'll play a critical role in shaping the customer experience while helping improve our products through direct user feedback.
What You'll Do
  • Serve as the primary point of contact for customer questions across email, social media, community forums, and support tickets
  • Troubleshoot technical issues related to Zoo Design Studio, CAD workflows, file imports/exports, and AI-assisted Zookeeper features
  • Investigate customer-reported bugs, gather reproduction steps, and partner with engineering to resolve issues
  • Escalate complex technical issues while maintaining clear communication with customers
  • Create and maintain support documentation, FAQs, tutorials, and knowledge base articles
  • Identify common customer pain points and proactively recommend product improvements
  • Assist customers with onboarding, account management, subscriptions, and licensing questions
  • Monitor support metrics and help improve response times and customer satisfaction
  • Act as the voice of the customer by providing structured feedback to Product and Engineering teams
What You'll Need
  • 2+ years of experience in customer support, technical support, customer success, or a similar customer-facing role
  • Experience supporting SaaS, developer tools, engineering software, or CAD products
  • Exceptional written and verbal communication skills
  • Strong problem-solving skills and attention to detail
  • Ability to explain technical concepts in a clear and approachable way
  • Comfortable learning new software and troubleshooting technical issues independently
  • Highly organized with the ability to manage multiple customer conversations simultaneously
  • Empathy for users and a passion for delivering excellent customer experiences
Nice to Have
  • Familiarity with mechanical design, manufacturing, 3D modeling, or engineering workflows
  • Experience creating technical documentation, tutorials, or help center content
  • Exposure to AI-powered products or technical software applications

The salary range for this role is provided below. The final offer will depend on multiple factors including candidate experience, skills, expertise, and market data. Compensation may vary by geography. In addition to salary, we offer competitive equity as well as a full benefits package which may vary by geography as well.
Salary Range
$60,000-$80,000 USD
Zoo is an equal-opportunity employer committed to creating a diverse and inclusive workplace. The Zoo team is made up of incredibly talented and unique individuals from across the globe. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, Veteran status, age, or any other trait that unfairly targets a group of people. We encourage everyone interested in our mission to apply!

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