C. region, remote MAJOR RESPONSIBILITIES * Identify, qualify, and pursue new federal geospatial ... Risk Management Agency (RMA) * Department of Homeland Security * Customs and Border Protection (CBP)
C. region, remote MAJOR RESPONSIBILITIES * Identify, qualify, and pursue new federal geospatial ... Risk Management Agency (RMA) * Department of Homeland Security * Customs and Border Protection (CBP)
Director, Operations & Maintenance - Solar Operations
Denver, CO · On-site +1
$145K - $185K/yr
Denver Preferred, Remote Candidates Considered Type: Full-Time Employee Reports to: SVP, Solar ... Negotiate high-value O&M contracts and manage RMA processes for faulty components, including ...
Director, Operations & Maintenance - Solar Operations
Denver, CO · On-site +1
$145K - $185K/yr
Denver Preferred, Remote Candidates Considered Type: Full-Time Employee Reports to: SVP, Solar ... Negotiate high-value O&M contracts and manage RMA processes for faulty components, including ...
Director, Operations & Maintenance - Solar Operations
Denver, CO · On-site +1
$145K - $185K/yr
Denver Preferred, Remote Candidates Considered Type: Full-Time Employee Reports to: SVP, Solar ... Negotiate high-value O&M contracts and manage RMA processes for faulty components, including ...
Director, Operations & Maintenance - Solar Operations
Denver, CO · On-site +1
$145K - $185K/yr
Denver Preferred, Remote Candidates Considered Type: Full-Time Employee Reports to: SVP, Solar ... Negotiate high-value O&M contracts and manage RMA processes for faulty components, including ...
Remote Rma Manager information
What is the difference between Remote Rma Manager vs Remote Customer Service Manager?
| Aspect | Remote Rma Manager | Remote Customer Service Manager |
|---|---|---|
| Primary Focus | Managing return merchandise authorizations and product returns | Overseeing customer service operations and client satisfaction |
| Required Skills | Product knowledge, return policies, logistics coordination | Communication, conflict resolution, team management |
| Work Environment | Logistics, warehouse, supply chain settings | Call centers, client support teams, service departments |
| Common Certifications | Supply chain or logistics certifications often preferred | Customer service or management certifications beneficial |
The Remote Rma Manager primarily handles product returns and logistics, requiring supply chain knowledge, while the Remote Customer Service Manager focuses on client interactions and service quality. Both roles are remote, involve team management, and are vital in customer-facing industries, but they differ in their core responsibilities and skill sets.
What are some common challenges faced by Remote RMA Managers when coordinating returns and replacements across distributed teams?
Remote RMA Managers often face challenges in ensuring clear communication and timely coordination among cross-functional teams, such as customer service, logistics, and warehouse staff, especially when they are geographically dispersed. Managing multiple return requests simultaneously requires strong organizational skills and the ability to adapt to various time zones and technology platforms. Additionally, maintaining consistent customer satisfaction while handling complex return policies and tracking the status of returned products can be demanding, but leveraging robust RMA software and regular team check-ins can help mitigate these issues.
What are Remote RMA Managers?
Remote RMA Managers are professionals who oversee the Return Merchandise Authorization (RMA) process for products, typically working from a remote location. They are responsible for managing product returns, exchanges, and warranty claims, ensuring that processes are efficient and customer concerns are addressed promptly. Their duties often include coordinating with customers, suppliers, and internal teams, maintaining accurate records, and analyzing return trends to improve product quality and service. Remote RMA Managers use various tools and software to perform their job effectively without needing to be onsite.
What are the key skills and qualifications needed to thrive as a Remote RMA Manager, and why are they important?
To thrive as a Remote RMA (Return Merchandise Authorization) Manager, you need strong organizational skills, experience in supply chain or logistics, and a solid understanding of RMA processes, often supported by a relevant degree or equivalent experience. Familiarity with ERP systems, CRM platforms like Salesforce, and RMA management software is typically required. Excellent communication, problem-solving, and leadership skills help in managing remote teams and resolving customer issues efficiently. These abilities are crucial for ensuring smooth returns operations, customer satisfaction, and effective coordination across distributed teams.
What are the most commonly searched types of Remote Rma jobs in Colorado? The most popular types of Remote Rma jobs in Colorado are:
What are popular job titles related to Remote Rma Manager jobs in Colorado? For Remote Rma Manager jobs in Colorado, the most frequently searched job titles are:
What job categories do people searching Remote Rma Manager jobs in Colorado look for? The top searched job categories for Remote Rma Manager jobs in Colorado are:
What cities in Colorado are hiring for Remote Rma Manager jobs? Cities in Colorado with the most Remote Rma Manager job openings:
Business Development Director Federal Civil Agencies
Colorado Springs, CO • On-site, Remote
Other
Medical, Dental, Vision, Life, Retirement, PTO
Posted 5 days ago
Job description
ABOUT US
Founded in 1866, The Sanborn Map Company (Sanborn) is one of the oldest continuously operating mapping and geospatial information technology companies in the US. Our work is highly visual, and our mapped data and applications are an essential part of todays information economy. We serve many industries and government departments and need to communicate effectively with them about our wide range of products and services. We remain at the forefront of the GIS and photogrammetry industry by offering high quality, technologically superior products and services backed by the industrys most experienced staff. We are looking for a talented individual to fill this role working in a collaborative environment ready to innovate workflow.
SUMMARY
The Business Development Director Federal Civil Agencies is responsible for driving revenue growth and market expansion for Sanborns geospatial data, mapping, remote sensing, analytics, cloud, and software solutions within the Federal Civilian market. This role leads the identification, qualification, capture, and pursuit of strategic opportunities across the Department of the Interior (DOI), Department of Commerce (DOC), United States Department of Agriculture (USDA), Department of Homeland Security (DHS), Department of Energy (DOE), and associated agencies.
The Director develops and executes growth strategies to position Sanborn as both a prime contractor and strategic subcontractor for geospatial data acquisition, LiDAR, imagery, geophysics, GIS, digital twin, artificial intelligence, cloud-based geospatial platforms, and enterprise software solutions. The position is responsible for building executive-level customer relationships, developing capture plans, forming strategic partnerships, and leading major pursuits that align with federal priorities and appropriations.
LOCATION: Washington D.C. region, remote
MAJOR RESPONSIBILITIES
- Identify, qualify, and pursue new federal geospatial, mapping, remote sensing, data analytics, and software opportunities.
- Develop and execute capture strategies for strategic federal pursuits across DOI, DOC, USDA, DHS, DOE, and related agencies.
- Build and maintain relationships with federal executives, program managers, contracting officers, technical leaders, and industry partners.
- Monitor agency budgets, appropriations, legislation, acquisition forecasts, and strategic initiatives to identify future opportunities.
- Lead opportunity qualification, capture planning, win strategies, teaming arrangements, and competitive positioning.
- Establish and manage strategic partnerships, joint ventures, mentor-protg relationships, and subcontracting arrangements.
- Represent Sanborn at industry conferences, agency events, professional associations, and federal outreach activities.
- Coordinate with technical, operations, and program management teams to develop customer-focused solutions.
- Lead proposal strategy, pricing strategy, and contract negotiations.
- Develop and maintain a qualified pipeline of opportunities and provide accurate revenue forecasting.
- Identify opportunities to expand Sanborns geospatial software, cloud, analytics, AI, digital twin, imagery, LiDAR, geophysics, and enterprise GIS capabilities within federal agencies.
- Advise executive leadership regarding federal market trends, competitive intelligence, acquisition strategies, and growth investments.
- Support government relations and industry advocacy activities related to federal geospatial programs and appropriations.
- Collaborate with corporate leadership to establish annual growth objectives and market expansion strategies.
- Achieve annual bookings, revenue, and pipeline growth targets.
TARGET FEDERAL AGENCIES
Primary focus includes:
- Department of the Interior
- U.S. Geological Survey (USGS)
- Bureau of Land Management (BLM)
- Bureau of Reclamation (BOR)
- National Park Service (NPS)
- Fish and Wildlife Service (FWS)
- Department of Commerce
- National Oceanic and Atmospheric Administration (NOAA)
- National Geodetic Survey (NGS)
- Census Bureau
- National Telecommunications and Information Administration (NTIA)
- United States Department of Agriculture
- Natural Resources Conservation Service (NRCS)
- Farm Service Agency (FSA)
- Forest Service (USFS)
- Risk Management Agency (RMA)
- Department of Homeland Security
- Customs and Border Protection (CBP)
- Federal Emergency Management Agency (FEMA)
- Cybersecurity and Infrastructure Security Agency (CISA)
- Department of Energy
- Office of Fossil Energy and Carbon Management
- Office of Electricity
- Office of Science
- National Laboratories
- Critical Minerals and Energy Infrastructure Programs
QUALIFICATIONS
- Bachelors degree in Geography, Geospatial Science, Remote Sensing, GIS, Engineering, Computer Science, Data Science, Business, Public Administration, or related field.
- Either prior federal employee managing or contracting for the referenced technologies or minimum 10 years of business development, capture management, program management, or federal sales experience.
- Demonstrated success winning federal contracts as a prime contractor and/or subcontractor.
- Strong understanding of federal procurement processes, FAR, GWACs, BPAs, IDIQs, GSA schedules, and agency-specific acquisition practices.
- Experience with geospatial technologies including LiDAR, imagery, GIS, photogrammetry, digital twins, geophysics, cloud platforms, AI/ML, and enterprise software solutions.
- Existing relationships with decision-makers and stakeholders within target federal agencies.
- Demonstrated ability to develop and execute successful capture strategies for large and complex pursuits.
- Strong knowledge of federal budgeting, appropriations, and legislative processes affecting geospatial programs.
- Proven leadership, communication, negotiation, and presentation skills.
- Strong financial and business acumen with experience managing pipelines, forecasts, and growth objectives.
- Ability to travel extensively to customer sites, conferences, and industry events.
PERFORMANCE MEASURES
- Annual contract awards and bookings.
- Qualified pipeline growth.
- Revenue growth within targeted federal agencies.
- Prime contract win rate.
- Strategic subcontracting awards.
- Customer relationship development and account expansion.
- Proposal win rate.
- Achievement of annual business development objectives.
DISTINGUISHING CHARACTERISTICS
This position serves as Sanborns senior federal civilian market growth leader and is accountable for identifying, shaping, capturing, and winning strategic opportunities that advance the companys long-term growth objectives within the federal geospatial marketplace. The position requires significant independent judgment, executive-level customer engagement, and leadership of complex multi-disciplinary pursuits.
Salary Range: 130K - 180K annual
Applicant must live in the U.S. and be authorized to work in the U.S.
Sanborn offers a comprehensive health and wellness program which includes medical, dental, vision, 401k, holiday, PTO, EAP, disability and life insurance benefits.
TO APPLY: Visit our website: www.Sanborn.com under the Careers menu option to apply. We are accepting applications for this position until July 15, 2026. Sanborn is an AA/Veteran/Disability Equal Opportunity Employer.