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Remote Managed Service Provider Jobs in Colorado

Intuit

TurboTax Experts Manager 1 FTE

Denver, CO · Remote

$45.50 - $61/hr

... provide guidance to customers completing their taxes in TurboTax. This is full time U.S. (Remote ... Experiences and help introduce new services or processes being developed Qualifications * 3+ years ...

Intuit

TurboTax Experts Manager 1 FTE

Denver, CO · Remote

$45.50 - $61/hr

... provide guidance to customers completing their taxes in TurboTax. This is full time U.S. (Remote ... Experiences and help introduce new services or processes being developed Qualifications * 3+ years ...

ForgeFit

Remote Customer Service Specialist

Aurora, CO · On-site +1

$17.25 - $22.75/hr

Job Title : Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based ... Keep accurate records of customer interactions using CRM * Proactively follow up on customer needs ...

ForgeFit

Remote Customer Service Specialist

Denver, CO · On-site +1

$17.50 - $23.25/hr

Job Title : Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based ... Keep accurate records of customer interactions using CRM * Proactively follow up on customer needs ...

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Remote Managed Service Provider information

What is a Remote Managed Service Provider?

A Remote Managed Service Provider (MSP) is a company or team that remotely manages a business's IT infrastructure and end-user systems. MSPs handle tasks like network monitoring, cybersecurity, data backup, and technical support, all from an offsite location. This allows businesses to focus on their core operations while experienced professionals maintain and secure their technology. Remote MSPs typically offer their services on a subscription basis, providing proactive support and minimizing downtime.

What is the difference between Remote Managed Service Provider vs Network Administrator?

AspectRemote Managed Service ProviderNetwork Administrator
CredentialsCertifications like CompTIA Network+, Microsoft Certified, vendor-specific certificationsCertifications such as Cisco CCNA, CompTIA Network+
Work EnvironmentRemote, often managed via remote tools, supporting multiple clientsTypically onsite or hybrid, managing internal network infrastructure
Employer & Industry UsageManaged service providers serving various industriesIn-house IT teams or organizations managing their own networks

The main difference is that a Remote Managed Service Provider offers outsourced IT support remotely across multiple clients, while a Network Administrator manages an organization's internal network infrastructure, often onsite. Both roles require similar certifications but differ in scope, environment, and employer type.

What are the key skills and qualifications needed to thrive as a Remote Managed Service Provider, and why are they important?

To thrive as a Remote Managed Service Provider, you need strong IT troubleshooting skills, a solid understanding of network and system administration, and relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Solutions Expert (MCSE). Familiarity with remote monitoring and management (RMM) tools, ticketing systems, and cybersecurity solutions is typically required. Excellent communication, problem-solving, and time management skills help professionals coordinate with clients and resolve issues efficiently. These abilities are critical for delivering reliable support, maintaining system uptime, and ensuring client satisfaction in a remote environment.

How does a Remote Managed Service Provider typically collaborate with client IT teams to ensure seamless service delivery?

Remote Managed Service Providers (MSPs) work closely with client IT teams through regular communication, ticketing systems, and scheduled virtual meetings to align on goals, resolve issues, and implement new technologies. They often use remote monitoring and management tools to proactively detect and address problems, minimizing downtime for clients. Successful collaboration involves clear documentation, shared protocols, and frequent updates, ensuring both the MSP and client teams are informed and responsive. Building trust and maintaining transparency are key to fostering strong partnerships and achieving seamless service delivery.
What are the most commonly searched types of Managed Service Provider jobs in Colorado? The most popular types of Managed Service Provider jobs in Colorado are:
What are popular job titles related to Remote Managed Service Provider jobs in Colorado? For Remote Managed Service Provider jobs in Colorado, the most frequently searched job titles are:
What job categories do people searching Remote Managed Service Provider jobs in Colorado look for? The top searched job categories for Remote Managed Service Provider jobs in Colorado are:
What cities in Colorado are hiring for Remote Managed Service Provider jobs? Cities in Colorado with the most Remote Managed Service Provider job openings:
Remote Managed Service Provider jobs near you
Tier 1 Technician, Service Delivery

Tier 1 Technician, Service Delivery

IT Solutions Consulting LLC

Denver, CO • On-site, Remote

$22 - $28/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 16 days ago

Job description

Description
About ITS:
Do you have the CHOPS? IT Solutions lives its values: Client Success is Our Success, Hungry for the Journey, Ownership Thinking, Passionate Problem Solving, and Surrender the Ego. If your values align, we want you to be a part of a fast-growing Managed Service Provider specializing in providing high-end technology solutions to small and mid-market businesses. IT Solutions is a nationally recognized leader in the IT space, with over 25 years of experience and thousands of satisfied clients. Join and grow with us, as we continue to innovate new ways to help businesses Experience Excellence.
Job Summary:
The Senior Technician, Managed Services provides initial, tier one technical support to customers via inbound calls, email, in-person meetings and video calling by handling inquiries and troubleshooting basic technical product-related issues. The ideal candidate is a dedicated, relentless problem solver who gathers information to identify and assess the nature of the problem under moderate supervision. At IT Solutions, most of our clients rely on us as their sole technological resource. This person should enjoy learning new technologies on the fly while solving diverse technical challenges. The candidate should understand the value of best practices and have the foresight to thoroughly consider all potential outcomes before making impactful changes. The ability to manage the stress of client-down situations is an absolute must, and it is paramount to always provide excellent customer service.
Requirements
Responsibilities:
  • Monitor and troubleshoot incidents based on established documentation to identify the nature and resolution of problems and perform incident escalation as needed.
  • Responsible for solving escalated tickets and providing customer service for clients with complex issues in a timely fashion.
  • Must have excellent troubleshooting skills, be able to triage a customer's issue based on the response catalogue, getting to the root of the problem in a timely matter and document issue(s).
  • Provide hardware/software support, documentation, support logs and other related information throughout the troubleshooting process.
  • Adhere to response catalogue and established team processes and ensure consistent services across all tickets and issues.
  • Interacts and works directly with internal teams and vendors to escalate technical concerns, provide customer updates, and drive incidents to resolution.
  • Provide support to end users with an enthusiastic attitude to analyze, troubleshoot and resolve issues to customer's satisfaction.
  • Lead and mentor junior technicians, providing training and guidance to develop their technical skills and knowledge.
  • Coordinate with cross-functional teams to ensure seamless project execution, from planning through to completion, while adhering to budget and time constraints.

Experience
Knowledge, Skills, and Abilities:
  • Strong oral and written communication skills
  • Effective time management and multi-tasking skills
  • Maintains the ability to stay organized and be detail-oriented
  • Demonstrates a passion for solving problems or helping others and take the initiative in driving continuous improvement/execution excellence
  • Exceptional organizational skills, including the ability to self-manage and multi-task effectively and accurately in a fast-paced and dynamic environment
  • Knowledge of remote management tools
  • Ability to troubleshoot and configure workstations and hardware such as: printers, laptops, etc.
  • Ability to lift at least 50 pounds

Experience
  • Bachelor's Degree, or equivalent level of experience in related field
  • 3 years in a helpdesk role, triaging reported issues and incidents by customers.
  • 2+ years' work experience as a Network Administrator installing, configuring, maintaining, and troubleshooting network, data center and security technologies.
  • Experience managing or troubleshooting all Windows desktop and Windows Server (2012-Current) versions.
  • Experience managing or troubleshooting with Office 365 Exchange online and Microsoft Exchange 2013-Current.
  • Experience with any of the following firewalls and remote access VPNs: Cisco AnyConnect, Meraki, Sonicwall, Fortinet, etc.
  • Experience with a ticketing system, such as ConnectWise Manage
  • Experience supporting virtual desktop environments: Multi-Server Remote Desktop Server farm w/ Secure Gateway is preferred

Certificates, Licenses, Registrations:
  • CompTIA A+ certification, Microsoft Windows certification and/or Apple Mac OS certification a plus.

Compensation Package
This position is eligible for a base salary ($22 - $28 USD hourly) plus bonus.
Additionally, ITS offers a full benefits package, including:
  • Rich Medical and prescription plans
  • Dental & Vision
  • Paid Holidays and Flexible Paid Time Off
  • 401K/401K Roth with Safe Harbor matching
  • Stock Appreciation Rights
  • Company-paid life insurance, long-term and short-term disability insurance
  • Company-paid mental health support & financial wellness services
  • FSA for medical and dependent care
  • HSA option with compatible medical plan
  • Company-paid training, materials, and exams
  • Performance-based bonuses

IT Solutions is an equal employment opportunity employer that provides opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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