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Event Ticketing Remote information

What are some common challenges faced in a remote event ticketing role, and how can I prepare for them?

In a remote event ticketing role, one of the main challenges is managing high volumes of customer inquiries, especially during peak sales or event dates. It’s important to be comfortable with multiple communication channels, such as email, live chat, and phone support, while maintaining accuracy and efficiency. Additionally, you'll need to quickly adapt to ticketing software and resolve issues like payment problems or ticket delivery concerns. Building strong organizational skills and staying up-to-date on event details will help you succeed in this fast-paced, customer-focused environment.

What are the key skills and qualifications needed to thrive as an Event Ticketing Remote Specialist, and why are they important?

To thrive as an Event Ticketing Remote Specialist, you need strong customer service skills, attention to detail, and familiarity with ticketing platforms, often supported by a high school diploma or equivalent. Experience with ticketing systems like Eventbrite, Ticketmaster, or Tessitura, and proficiency in CRM software are typically required. Excellent communication, problem-solving abilities, and the ability to work independently help you stand out in this remote role. These skills ensure accurate ticket processing, efficient customer support, and a smooth experience for event attendees.

What are event ticketing remote jobs?

Event ticketing remote jobs involve managing the sales, distribution, and customer service related to tickets for various events, all while working from a remote location. These roles may include tasks such as processing ticket orders, handling attendee inquiries, troubleshooting technical issues, and coordinating with event organizers. Remote ticketing professionals often use specialized software to manage bookings and ensure a smooth experience for event attendees. This type of job is ideal for those with strong communication skills and a good understanding of online platforms.
What are popular job titles related to Event Ticketing Remote jobs in Colorado? For Event Ticketing Remote jobs in Colorado, the most frequently searched job titles are:
What job categories do people searching Event Ticketing Remote jobs in Colorado look for? The top searched job categories for Event Ticketing Remote jobs in Colorado are:
What cities in Colorado are hiring for Event Ticketing Remote jobs? Cities in Colorado with the most Event Ticketing Remote job openings:
Event Ticketing Remote jobs near you

Customer Service

Thirteenth Floor Entertainment Group

Denver, CO • Remote

$16/hr

Part-time

Posted 2 days ago

New

Job description

Job Title: Customer Service Representative
Location: Fully Remote
Employment Type: Part-Time (Year-Round)
Reports To: Customer Service Manager
 

Thirteenth Floor Entertainment Group is the nation's leading creator of immersive, story-driven entertainment—and proudly the world's largest operator of Halloween attractions. With eighteen markets spanning Florida to California and millions of guests thrilled each year, we don't just produce events. We redefine what's possible. Headquartered in Denver and powered by a team of fearless creators, we've built a culture where curiosity, collaboration, and a relentless drive to go beyond expectations are the standard—not the exception. When you join Thirteenth Floor, you're not just taking a job. You're stepping into the magic behind the screams.

Position Summary

As a Part-Time Customer Service team member, you will serve as a key point of contact for guests by helping answer questions, resolve concerns, and support bookings across multiple communication channels. This year-round role is ideal for someone who is responsive, empathetic, organized, and comfortable delivering a high level of service in a fast-paced remote environment.

What You’ll Do

  • Respond to guest inquiries across email, chat, social media, and other support channels in a timely and professional manner.
  • Help guests with bookings, ticket upgrades, date changes, refunds, exchanges, and other account or purchase-related questions.
  • Resolve guest concerns by identifying the issue, communicating clearly, and helping move each interaction toward a positive resolution.
  • Provide accurate information about attractions, events, products, services, and policies using approved tools and resources.
  • Support secure collection and handling of payment details and other guest information in accordance with company procedures.
  • Help create a positive guest experience by showing empathy, professionalism, and strong follow-through in every interaction.
  • Partner with internal teams when guest needs require additional support or escalation.

What You’ll Bring

  • Strong written and verbal communication skills in English.
  • Customer service experience in a fast-paced environment is preferred.
  • Ability to manage multiple conversations and requests at the same time while maintaining accuracy and professionalism.
  • Comfort using Microsoft Office, Google Workspace, and customer support or ticketing platforms; Zendesk experience is a plus.
  • Experience with ticketing systems such as Tixr, Ticketure, TicketSocket, Live Nation, AXS, or similar platforms is helpful.
  • Strong problem-solving skills, sound judgment, and a calm, guest-focused approach.
  • A collaborative, self-directed work style with strong organization and follow-through.
  • Availability to work weekends and holidays is required.
  • Interest in live events, haunted attractions, or immersive entertainment is a plus.

Employment Details

This is a year-round, part-time position scheduled for approximately 25 hours per week. The pay rate for this role is $16.00 per hour. Weekend and holiday availability is required.

This is a seasonal/temporary position with an anticipated end date. Employment beyond the stated season is not guaranteed.

E-Verify

Thirteenth Floor Entertainment Group participates in E-Verify. As required by federal law, we will verify the identity and employment eligibility of all hired individuals.

Equal Opportunity Employer

Thirteenth Floor Entertainment Group is an equal opportunity employer and complies with all applicable federal, state, and local employment laws. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, gender expression, marital status, national origin, ancestry, disability, age, genetic information, military or veteran status, or any other characteristic protected by law.

Reasonable Accommodations

Applicants with disabilities may request reasonable accommodations at any point in the hiring process by contacting hr@thirteenthfloor.com.

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