Join 2J Supply , proudly part of Rheem , a global leader in Heating, Ventilation and Air ... Remote #LI-JH1 * Provide guidance to internal and external customers on proper operation, user ...
Join 2J Supply , proudly part of Rheem , a global leader in Heating, Ventilation and Air ... Remote #LI-JH1 * Provide guidance to internal and external customers on proper operation, user ...
Join Design Air, proudly part of Rheem , a global leader in Heating, Ventilation and Air ... LI-Remote #LI-NH1 * Meet assigned targets for profitable sales volume and specific objectives ...
Join Design Air, proudly part of Rheem , a global leader in Heating, Ventilation and Air ... LI-Remote #LI-NH1 * Meet assigned targets for profitable sales volume and specific objectives ...
Remote Rheem information
What are Remote Rheem jobs?
Remote Rheem jobs refer to employment opportunities with Rheem, a leading manufacturer of heating, cooling, and water heating products, that can be performed remotely. These positions allow employees to work from home or another location outside of a traditional office. Common remote roles at Rheem might include customer service, sales, technical support, engineering, or administrative positions. Working remotely for Rheem offers flexibility while contributing to a well-established company in the HVAC industry.
What is the difference between Remote Rheem vs Remote HVAC Technician?
| Aspect | Remote Rheem | Remote HVAC Technician |
|---|---|---|
| Certifications | Rheem-specific certifications, HVAC licenses | HVAC certifications, EPA certification |
| Work Environment | Customer support, product troubleshooting, remote diagnostics | Installation, maintenance, repair of HVAC systems (may be remote or on-site) |
| Industry Usage | Manufacturing, product support for Rheem products | HVAC service providers, maintenance companies |
Remote Rheem roles focus on supporting Rheem products through remote diagnostics and customer service, often requiring specific certifications. Remote HVAC Technicians perform installation and repairs, which may be on-site or remote, with broader HVAC certifications. Both roles serve the HVAC industry but differ in job functions and work environments.
What are the key skills and qualifications needed to thrive as a Remote Rheem Technician, and why are they important?
To thrive as a Remote Rheem Technician, you need a solid understanding of HVAC systems, electrical troubleshooting, and relevant technical certifications such as EPA Section 608. Familiarity with diagnostic software, mobile service apps, and Rheem-specific control systems is typically required. Strong problem-solving abilities, effective communication, and customer service skills help technicians address issues remotely and support clients efficiently. These skills ensure accurate diagnostics, customer satisfaction, and safe, reliable operation of Rheem equipment in remote service scenarios.
What are some common challenges faced by remote Rheem technical support specialists, and how can they be addressed?
Remote Rheem technical support specialists often face challenges such as troubleshooting complex HVAC or water heating systems without being physically onsite. This can make diagnosing issues more difficult and may require excellent communication skills to guide customers or field technicians through step-by-step solutions. To overcome these challenges, specialists rely heavily on comprehensive product knowledge, remote diagnostic tools, and clear documentation. Building strong relationships with on-site technicians and using collaborative platforms can also enhance problem-solving effectiveness.
More about Remote Rheem jobs
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Full-time
Posted 24 days ago
Job description
Join 2J Supply, proudly part of Rheem, a global leader in Heating, Ventilation and Air Conditioning (HVAC) innovation!
With over 60 years of trusted service, 2J Supply has built a strong network across Ohio, Kentucky, West Virginia, and Indiana, delivering top-quality HVAC products, exceptional service, and industry-leading training to residential contractors.
At 2J Supply, we continue to operate with a small-company feel but with the resources and benefits of a large company - creating opportunities for growth and success for both our team and our customers. As part of the Rheem family, we're stronger than ever and committed to:
- Listening to Understand
- Contributing Respectfully
- Thinking Creatively
- Acting with Responsibility
Step into an environment where innovation meets opportunity, and where you can grow with a company that values both its employees and its customers!
The Technical Representative II will provide product technical support to the Division's assigned customers in the proper application, installation, operation and service of the Division's products.
This position will serve 2J Supply customers from a home-based office located in the area. Our ideal candidate is based in Dayton, OH.
At Rheem, we engineer products for life. For home life. For work life. For the life of the planet we all share. Backed by over 100 years of expertise, we're passionate about product innovation and boldly committed to sustainability. Our full line of global air and water solutions deliver reliable performance, comfort and energy savings for residential and commercial applications worldwide. From engineers to accountants, sales professionals to support experts, Rheem depends on people to power our innovations. Join Rheem and help shape the future of products that impact lives-every day.
Our Behavior Based Values set us apart:
- Listening to Understand - Open mind, learning from others, accepting feedback, embracing the objective
- Contributing Respectfully - Sharing opinions, valuing ideas, sharing opposing perspectives with respect
- Thinking Creatively - Applying creativity, seeking improvements, understanding from the customers' lens
- Acting with Responsibility - Owning decisions and actions, acting with integrity, embracing accountability
Rheem is an Equal Opportunity Employer. Rheem encourages all qualified candidates to apply, including those of any race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. The job description above has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. Equivalent combination of education, experience, and skills may supplement above minimum job requirements.
For U.S. Based jobs, please note that Rheem is unable to hire candidates to be employed in the following states: Alaska, District of Columbia, Hawaii, Idaho, Mississippi, Montana, New Mexico, North Dakota, or Vermont.
Rheem and its subsidiaries do not accept unsolicited resumes from recruiters or employment agencies. In the absence of an executed Recruitment Services Agreement, there will be no obligation to any referral compensation or recruiter fee.
Bachelor's Degree or HVAC accreditation from technical trade school.
3+ years of experience in troubleshooting and repair of HVACR systems appliances
Must have excellent written and verbal communication skills and demonstrated ability to work both and with others.
Intermediate computer skills and common computer software applications.
Must be able to multi task
Some travel is required.
Occasional lifting of up to 100 lbs. required
Preferred Qualifications:
Universal HVAC certification or enrolled to obtain HVAC certification.
As a leader at Rheem, how you achieve results is as important as the results you achieve. While LEADING SELF, you will be expected to demonstrate the following competencies and behaviors:
- Adapting
- Business Understanding
- Collaborating
- Communicating Effectively
- Continuously Improving
- Customer-Orientation
- Developing Self
- Focusing on Results
- Influencing
- Managing Relationships
- Managing Work
- Problem Solving & Decision Making
Equivalent combination of education, experience, and skills may supplement above minimum job requirements.
#LI-Remote
#LI-JH1
Provide guidance to internal and external customers on proper operation, user maintenance, application, parts identification, and other duties assigned to support company products.
Provide detailed technical guidance to internal and external customers including but not limited to fault finding, installation recommendations, repair guidance and participation in the Factory Start up program for large installations of company products.
Track emerging product failure related trends based upon feedback from external customers and notify management when appropriate.
Document support activities via the call ticket system ensuring that all inquiries are logged and appropriated coded and completed in a timely manner.
Notify immediate manager of issues pertaining to critical customers, product field failures or other circumstances requiring management involvement.
Assist customers with their issues in a timely and effective manner to ensure a positive customer experience is achieved.
Develop, modify and update as required service manuals and parts lists for products.
Provide informal /formal training to colleagues as directed by management.
Perform other duties as required