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Hiring Manager: VP of Telehealth Ops & Supply Chain

Job Title: Supply Chain Manager

Job Type: W2

Location: Remote

Who We Are

Join our team and help transform lives by delivering life-changing treatments and exceptional care. We offer a collaborative environment with competitive compensation, professional growth opportunities, and a mission-driven focus on maximizing value for both our business and customers. With a goal-centric culture that encourages risk-taking, self-empowerment, and transparency, you'll thrive in a fast-paced setting where making an impact is key.

Our Mission

We are on a mission to tackle America's metabolic health crisis by educating the public on its challenges and offering safe, science-backed treatments. With over 80 million Americans affected and $600 billion in annual medical costs attributed to metabolic disorders, we provide accessible solutions that empower people to improve their health and maintain lasting results. Our goal is simple: transform lives through education and effective, outcomes-driven care.

About the Role

Eden Health is hiring a Pharmacy Supply Chain Manager to join the Telehealth Operations team. This role sits at the intersection of pharmacy partner development, supply chain economics, and fulfillment operations. You will own Eden's pharmacy partner network end to end: sourcing and negotiating new relationships, driving down COGs, ensuring we have redundant coverage for every drug in every state we operate in, and making sure our fulfillment SLAs hold as we scale.

This is a hands-on role. You'll negotiate directly with 503A and 503B pharmacies, build the systems and automation that give us real-time visibility into fulfillment and cost, and partner closely with our internal ops, data, and tech teams to close gaps before they become member-facing issues. You'll also serve as the primary liaison between Eden's internal functions (clinical ops, member communications, finance, tech) and our external pharmacy and EMR partners.

Why This Role Exists

As Eden's telehealth business scales, so does the complexity and financial weight of our pharmacy supply chain. We work with multiple 503A and 503B partners across different product lines, each with their own pricing, regulatory requirements, and fulfillment workflows. Today we have single points of failure on several drugs and states, limited visibility into daily cost movement, and invoice review that still runs on manual spot-checks. We need a dedicated owner who can build redundancy into the network, negotiate better economics, and stand up the systems that let leadership run this function with confidence.

Your Responsibilities

Partner Sourcing, Development & Negotiation

Own the full lifecycle of pharmacy partner relationships - from sourcing to contract to ongoing performance.

• Identify, evaluate, and onboard new 503A and 503B pharmacy partners to expand Eden's fulfillment network
• Lead commercial negotiations on pricing, rebates, minimum volumes, SLAs, and contract terms
• Build and maintain a pipeline of backup partners so Eden is never dependent on a single supplier for any drug or state
• Serve as Eden's primary day-to-day relationship owner across all pharmacy partners, including quarterly business reviews

COGs & Financial Performance

Drive measurable improvement in Eden's cost of goods sold across every SKU and partner.

• Own end-to-end COGs reporting: pricing validation, SKU mapping, margin analysis, and variance tracking
• Negotiate lower unit costs, volume tiers, and preferred pricing across the partner network
• Analyze partner mix and routing to shift volume toward the lowest-cost qualified supplier without compromising SLAs
• Partner with Finance to reconcile pricing discrepancies and close margin leakage

Network Redundancy Across Drugs and States

Ensure Eden has a qualified backup for every drug in every state.

• Maintain a live coverage matrix of drug state pharmacy partner, with primary and secondary fulfillment paths
• Identify single points of failure and close them through new partner onboarding or contract expansion
• Coordinate with Legal, Clinical, and Regulatory on licensing, BUD requirements, and state-by-state compliance
• Stress-test the network on a regular cadence and run tabletop exercises for partner outage scenarios

Fulfillment SLAs & Ops Partnership

Partner with the Ops team to own fulfillment performance end to end.

• Define and operationalize fulfillment SLAs (fill rate, on-time ship, turnaround time) with each partner
• Work with Ops to investigate and resolve SLA misses, with clear root-cause and corrective action
• Escalate systemic issues (routing failures, platform bugs, fulfillment delays) and drive them to resolution
• Lead partner onboarding for new SKUs, hubs, and product launches alongside Ops

Systems, Process & Automation

Build the infrastructure that lets Eden run this function without manual spreadsheets and end-of-month surprises.

• Develop systems, processes, and automation to monitor fulfillment SLAs in near real time
• Stand up daily cost tracking by pharmacy, by SKU, and by state, with alerting on unexpected variance
• Own the invoice review and approval process: build controls that catch pricing errors, duplicate charges, and off-contract billing before payment
• Document SOPs and failure-mode playbooks so partner issues are handled consistently and don't require executive escalation

Data & Tech Partnership

Work with Eden's data and tech teams to turn the supply chain into a measurable, automated system.

• Partner with Data to build dashboards and pipelines for fulfillment SLAs, COGs, partner performance, and invoice reconciliation
• Partner with Tech to improve order routing logic, EMR integrations, and automated handoffs between Eden and pharmacy partners
• Translate operational pain points into clear requirements and prioritized work for Data and Tech
• Co-own the data model for pharmacy operations so every KPI has a single source of truth

Success Metrics

Success in this role is measured by both operational excellence and financial performance:

• Network Redundancy: great than or equal to 2 qualified pharmacy partners for every active drug state combination
• Fill Rate: greater than or equal to 98% across all pharmacy partners
• On-Time Fulfillment: greater than or equal to 98% against defined SLAs
• COGs: measurable year-over-year reduction in cost per unit across the top SKUs
• Invoice Accuracy: greater than or equal to 99% of invoices approved without manual correction
• Capacity: fulfillment network can absorb planned growth without SLA degradation

What You Bring to Eden

Required

• 3-6 years of experience in supply chain, pharmacy operations, procurement, or a related field
• Demonstrated experience sourcing vendors and negotiating commercial terms (pricing, SLAs, contracts)
• Strong analytical skills - comfortable building reports, tracking KPIs, and using data to drive decisions and negotiations
• Experience owning external partner or vendor relationships in an operational capacity
• Proficiency with spreadsheets and basic data tools (Google Sheets, Excel, or similar)
• Process architecture: experience documenting SOPs and building failure-mode playbooks that reduce executive escalations
• Cross-functional coordination: able to translate operational bottlenecks into clear requirements for Legal, Finance, Data, and Tech
• Clarity and professionalism: represents Eden with external partners credibly and holds vendors to our standards for quality and speed
• Bias for action: prefers building a repeatable process over a manual workaround, and consistently looks for ways to automate

Preferred Experience

• Direct experience managing 503A and 503B pharmacy partners, including BUD tracking and regulated fulfillment
• Proven ability to own COGs reporting, map complex SKU data, and use BI tools for margin and capacity analysis
• Familiarity with BI tools (Omni, Looker, Tableau, or similar)
• Experience with pharmacy management or order routing platforms
• Background in telehealth, digital health, or DTC healthcare
• SQL or other data querying experience

What Success Looks LikeFirst 30 Days

• Understand Eden's pharmacy partner landscape, product lines, and order routing setup
• Map current drug state coverage and flag any single points of failure
• Review existing COGs data and identify gaps in pricing and SKU mapping
• Begin taking ownership of day-to-day partner communication

First 90 Days

• Own the day-to-day relationship for all active pharmacy partners
• Deliver a complete, accurate COGs report with all active SKUs mapped and a prioritized list of negotiation targets
• Stand up daily cost tracking by pharmacy and a first-pass SLA monitoring dashboard with Data and Tech
• Document SOPs for the three most common operational failure modes
• Close at least one redundancy gap through partner expansion or onboarding

First 6 Months

• Every active drug state combination has a qualified backup pharmacy partner
• Live dashboards for fulfillment SLAs, daily COGs, and invoice status used by leadership in weekly reviews
• Automated invoice review and approval workflow catching pricing errors before payment
• Measurable COGs improvement on the top SKUs through renegotiation or partner mix shift
• At least one new pharmacy partner or product launch delivered end to end

Compensation & Benefits

Compensation details to be confirmed by HR. Eden Health offers a competitive salary, equity, comprehensive health benefits, and a remote-first work environment.

Housekeeping

Eden is proud to be an equal-opportunity employer. We provide employment opportunities regardless of age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other protected class. Each individual at Eden brings their own perspectives, work experiences, lifestyles, and cultures with them, and we believe that a more diverse team creates more innovative products, provides better services to customers, and helps us all grow and learn.

Compensation at Eden will be determined by skills, experience, and geographic location. Eden has identified the expected annual base salary range for this role: $75-$90k

At the launch of each position, we benchmark compensation to the appropriate role and level utilizing competitive compensation data from various data sources as references. At the offer stage, we use the signal

we received from our interviews coupled with your experience, location, and other job-related factors to determine final compensation.

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