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Remote Quality Call Monitoring Jobs in California

NakedMD

Concierge Manager

Newport Beach, CA · On-site +1

$30 - $35/hr

Monitor and own key performance indicators (KPIs) such as call volume, average handle time, first ... Experience overseeing offshore or remote teams * Work experience in a medical spa, luxury wellness ...

Sun Coast Sciences

Outbound Contact Center Sales Coach

CA · On-site +1

$55K - $71K/yr

Experience with VoIP platforms for call monitoring and coaching Work Environment and Remote ... Quality headset for monitoring and coaching * Schedule availability aligned with Central Time ...

TAD PGS, Inc.

Call Center Agent

El Segundo, CA · Remote

$16 - $21/hr

We have an outstanding Contract position for a Call Center Agent - Remote Job Responsibilities ... Meet productivity, quality, and service-level expectations * Follow established workflows, scripts ...

TEKsystems

DME - Customer Service Specialist

San Diego, CA · Remote

$25 - $30/hr

... quality, accuracy, call monitoring, and adherence. Maintains compliance with departmental ... remote position. Application Deadline This position is anticipated to close on Jul 2, 2026. About ...

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Remote Quality Call Monitoring information

How can I make 2000 a week working from home?

Remote Quality Call Monitoring roles typically pay hourly or per call, and earning $2000 weekly requires consistent high performance, often involving monitoring a large volume of calls and maintaining quality standards. To reach this income level, you may need to work full-time hours, develop strong attention to detail, and gain experience or certifications in call quality assessment. Combining multiple remote roles or increasing your efficiency can also help achieve higher weekly earnings.

Who can perform call quality monitoring?

Call quality monitoring can be performed by trained quality assurance specialists, supervisors, or managers within a company. These roles typically require good communication skills, familiarity with call center software, and an understanding of quality standards to evaluate agent performance effectively.

How to make $1000 a week remotely?

Remote Quality Call Monitoring jobs typically pay hourly rates ranging from $10 to $20, so earning $1000 weekly requires working approximately 50 to 100 hours. Increasing income may involve taking on multiple clients, improving call evaluation skills, or obtaining relevant certifications to access higher-paying opportunities within the field.

Are remote call center jobs legit?

Remote quality call monitoring jobs are legitimate positions in the customer service industry that involve evaluating calls for quality assurance. They typically require skills in communication, attention to detail, and sometimes familiarity with call recording or monitoring software. As with any job, it is important to verify the employer's credibility before applying or providing personal information.
What are the most commonly searched types of Quality Call Monitoring jobs in California? The most popular types of Quality Call Monitoring jobs in California are:
What are popular job titles related to Remote Quality Call Monitoring jobs in California? For Remote Quality Call Monitoring jobs in California, the most frequently searched job titles are:
What job categories do people searching Remote Quality Call Monitoring jobs in California look for? The top searched job categories for Remote Quality Call Monitoring jobs in California are:
What cities in California are hiring for Remote Quality Call Monitoring jobs? Cities in California with the most Remote Quality Call Monitoring job openings:
Remote Quality Call Monitoring jobs near you
Service Center Operations Consultant

Service Center Operations Consultant

Peregrine Team

Los Angeles, CA • On-site, Remote

Full-time

Posted 27 days ago

Job description

Peregrine Team is hiring a Service Center Operations Consultant to support a nonprofit organization based in Los Angeles, CA. This position is a full-time, contract role with full benefits and competitive pay.
About the Role
Schedule: On-site, Monday - Friday 8:30am to 5pm PST
FMLA: Exempt
Peregrine Team is seeking an experienced Service Center Operations Consultant to support a high-volume, fast-paced service center (call center/help line) environment. This role will focus on improving operational efficiency, enhancing customer experience, and strengthening overall team performance. The ideal candidate brings strong leadership experience in call center operations, a data-driven mindset, and a passion for optimizing processes and service delivery.
Key Responsibilities:
  • Oversee daily service center operations, including staffing models, scheduling, and coverage planning
  • Develop and track performance metrics such as call volume, wait times, resolution rates, and customer satisfaction
  • Identify trends and implement process improvements to increase efficiency and service quality
  • Establish and maintain high standards for customer service, including call handling, response times, and follow-up
  • Ensure accurate information delivery and proper routing to internal and external resources
  • Implement quality assurance practices including call monitoring, coaching, and performance feedback
  • Evaluate and optimize call center and case management systems
  • Partner with internal teams and vendors to troubleshoot system issues and implement enhancements
  • Ensure team members are properly trained on systems, tools, and workflows
  • Support workforce planning efforts to meet call volume demands, including use of temporary or contract staff as needed
  • Develop and implement onboarding and training programs to support team growth and scalability
  • Provide coaching, feedback, and performance management support to supervisors and team leads
  • Collaborate with cross-functional teams to ensure alignment and accurate service delivery
  • Support reporting, planning, and continuous improvement initiatives
  • Ensure compliance with internal policies and applicable regulations
  • Perform other duties as assigned

Qualifications:
  • Bachelor's degree in public administration, social services, nonprofit management, or a related field (or equivalent experience)
  • Significant leadership experience in a call center, help line, customer service operation, or human services environment
  • Demonstrated success managing staff, workflows, and performance metrics
  • Strong commitment to equity, accessibility, and high-quality community service

Preferred:
  • Experience in nonprofit, social services, health, aging, disability, or community resource navigation settings
  • Familiarity with call center platforms, CRM or case-management systems, and reporting tools
  • Experience implementing quality assurance and customer experience frameworks

Schedule: Monday - Friday 8:30am to 5pm PST
Peregrine Team logo

About Peregrine Team

Sourced by ZipRecruiter

Our Vision I started Peregrine Team with superior customer service and quality in mind. Going back to the basics. My team exists to challenge the lazy, idle and often sloppy recruiting and staffing teams out there. We see agency after agency spending less time with the people, not caring about what individuals are looking for when making a career move. Sourcing top talent is not easy in the current environment, but listening and caring about others will create trust, lasting partnerships and overall success. Whether you are looking for a job or looking for talent, we can help manage the process. We are a team of hunters, able to find and hire quality experienced professionals for any organization. We primarily specialize in placement of professionals in the Healthcare & Life Science space, but will take on any challenge. We simply do things differently.

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

Orange County, CA, US

Year founded

2021

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