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Remote Quality Call Monitoring Jobs in California

Remote Service Support Specialist

Costa Mesa, CA · On-site +1

$96K - $120K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Working remotely as part of the Daisy Call Center team, you diagnose and resolve audio-visual ... Proactive monitoring: Use remote monitoring and web resource tools to identify client needs from ...

Manager of Customer Support

San Diego, CA · On-site +1

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... call monitoring, and calibration sessions across the US and Mexico teams to keep quality consistent ... Find your perfect rhythm with our hybrid model - 3 days on-site and 2 days remote working. * We ...

Ability to read logs, monitor metrics, and collaborate with developers to diagnose root causes of ... remote-first environment. As an early member of the engineering team, you'll help shape both our ...

Remote within Canada Employment type: Full Time 18 Month Contract Hours: 40 Hours per week Salary ... Monitor vendor performance, analyze and execute on any negative vendor trends or issues. * Conduct ...

Remote Inbound Insurance Representatives

Sacramento, CA · On-site +1

$17/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

If you have experience handling high-volume inbound calls in a remote, call center, or medical ... Participate in system testing and quality assurance activities * Monitor customer trends and ...

Showing results 21-40

Remote Quality Call Monitoring information

What are the most commonly searched types of Quality Call Monitoring jobs in California?

The most popular types of Quality Call Monitoring jobs in California are:

What job categories do people searching Remote Quality Call Monitoring jobs in California look for?

The top searched job categories for Remote Quality Call Monitoring jobs in California are:

What cities in California are hiring for Remote Quality Call Monitoring jobs?

Cities in California with the most Remote Quality Call Monitoring job openings:

Evening Care Coordinator (Remote)

Tandem Care Inc

Los Angeles, CA • Remote

$20.75 - $28/hr

Part-time

Re-posted 6 days ago


Job description

Evening Home Care Coordinator

Part-Time | Monday-Saturday | 5:00 PM-10:00 PM

Not everyone wants to work mornings-and not every operations job needs to be 40 hours a week.

At Tandem Care, we're looking for someone who thrives in the evening hours and enjoys being the person who keeps everything running smoothly behind the scenes. While our caregivers are out caring for clients, you'll be monitoring the schedule, responding to caregiver questions, helping resolve last-minute issues, and making sure every evening shift gets off to a successful start.

This isn't a sales role or a customer service call center. It's an operations position for someone who enjoys staying organized, thinking on their feet, and making sure nothing falls through the cracks.

What You'll Do
  • Monitor caregiver arrivals and evening shifts in real time
  • Respond promptly to caregiver texts, Teams chats, and phone calls
  • Handle evening caregiver call-outs by finding replacement coverage
  • Communicate professionally with caregivers and clients regarding schedule updates
  • Follow established escalation procedures for urgent issues
  • Send next-day shift confirmations and follow up on outstanding responses
  • Remind caregivers to complete visit notes before the end of the evening
  • Document all activity accurately in our CRM
  • Leave a concise handoff for the morning operations team
We're Looking For Someone Who Is
  • Extremely reliable and responsive
  • Calm under pressure and able to multitask
  • Comfortable making decisions within established procedures
  • Organized and detail-oriented
  • A strong written communicator who is professional over text and email
  • Comfortable learning and using multiple technology platforms
  • Able to work independently from home
Experience We'd Love
  • 2 years working in a care coordination role at a licensed home care agency
  • Experience coordinating schedules and managing caregiver call-outs
  • Previous remote work experience preferred
Schedule
  • Monday-Saturday
  • 5:00 PM-10:00 PM
  • 25 hours per week
  • 100% Remote
Why Tandem Care?

At Tandem Care, operations isn't about sitting behind a desk waiting for something to happen. Our team plays a direct role in making sure older adults receive the care they depend on every single day. The work is fast-paced, collaborative, and meaningful, and even though you'll be working remotely, you'll be part of a supportive team that genuinely enjoys solving problems together.

If you're looking for a part-time evening role where your responsiveness and attention to detail truly make a difference, we'd love to hear from you.