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ProTek IT Solutions

IT Support Specialist

Clearwater, FL · Remote

$60K - $100K/yr

However, we're also open to remote or out-of-state candidates who can do the above. We offer ... Company Description ProTek IT Solutions has been providing high-end IT consulting services to mid ...

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Remote Protek information

What is a Remote Protek?

A Remote Protek is typically a professional who provides technical support, monitoring, and maintenance services for IT systems from a remote location. They are responsible for ensuring that networks, servers, and other technology infrastructure run smoothly without needing to be physically present at the client's site. Remote Proteks often use specialized software and tools to access systems securely, diagnose problems, implement updates, and resolve issues efficiently. This role is essential for companies that rely on technology but may not have on-site IT staff. Remote Proteks help reduce downtime, improve security, and enhance overall system performance.

What job makes $10,000 a month without a degree?

Remote Protek is a role that can potentially pay $10,000 a month without requiring a degree, often involving skills in sales, digital marketing, or technical support. Success in such roles typically depends on experience, performance, and the ability to generate high revenue or commissions, especially in sales or freelance work environments.

What is the difference between Remote Protek vs Remote Network Technician?

AspectRemote ProtekRemote Network Technician
Required CredentialsCertifications like CompTIA A+, Network+Certifications like Cisco CCNA, CompTIA Network+
Work EnvironmentRemote, client sites, or support centersRemote or on-site network troubleshooting
Industry UsageIT support, cybersecurity, managed servicesNetwork infrastructure, telecom, IT services

Remote Protek and Remote Network Technicians share similar certifications and often work in remote or client environments within the IT industry. However, Remote Protek roles may focus more on support and cybersecurity, while Remote Network Technicians typically specialize in network infrastructure and troubleshooting. Both roles are essential in maintaining network security and performance, with overlapping skills but different primary responsibilities.

What are the key skills and qualifications needed to thrive as a Remote Protection (Protek) Specialist, and why are they important?

To thrive as a Remote Protection Specialist, you need expertise in cybersecurity principles, risk assessment, and incident response, usually supported by a degree in computer science or a related field. Familiarity with security information and event management (SIEM) tools, firewalls, intrusion detection systems, and relevant certifications like CompTIA Security+ or CISSP is typically required. Strong problem-solving, attention to detail, and effective communication skills help professionals excel in this role. These skills are critical to protect organizational data, respond rapidly to threats, and ensure robust security in remote environments.

What are some common challenges faced by Remote Protek professionals working in a distributed environment?

Remote Protek professionals often encounter challenges such as coordinating with geographically dispersed team members, managing time zone differences, and maintaining clear communication with clients and colleagues. Staying updated on the latest tools and security protocols is crucial, as is troubleshooting technical issues independently. Building strong relationships virtually and adapting to varying client needs are key to success in this remote role.
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Remote Protek jobs near you
IT Support Specialist

IT Support Specialist

ProTek IT Solutions

Clearwater, FL • Remote

$60K - $100K/yr

Full-time

Medical, Dental, Vision

Posted 25 days ago

Job description

We are an IT Managed Service Provider seeking a skilled Sys Admin / IT Support Specialist. Our clients are small—to medium-sized businesses throughout the US. Work is primarily performed remotely; however, some on-site client visits are occasionally required.

We service hundreds of businesses, all with varying needs. From the help desk to server setups and management, networking, cloud solutions, etc., this position will work with a multitude of customers to ensure that their IT infrastructure is running optimally and make recommendations for upgrades.

Only applicants with experience will be considered. The ability to research and study new IT technologies rapidly is a must. Applicants must be able to pick up basic work immediately and handle client needs. As long as the core skills are in place, our senior engineers provide more advanced training and assistance.

MINIMUM JOB REQUIREMENTS:

  • Experienced and proficient in setting up and maintaining Windows Server, Active Directory, and Hyper-V.
  • Proficient at AD Group Policy setup.
  • Proficient with Public DNS configurations.
  • Experienced with setting up Hardware RAID configurations and troubleshooting them.
  • Highly skilled in network troubleshooting. Requires a firm grasp of Layer 1-7 networking.
  • Able to implement more advanced firewall features such as Static Routes, WAN Failover, NAT Policies, Firewall Rules, etc.
  • Able to fix computer/server hardware/software situations/infected computers.
  • Hardware experience – building computers and servers, replacing components, etc.
  • Proficient with Office 365 and Google Apps for Business.
  • Has experience in setting up and troubleshooting business-grade firewalls, switches, routers, and APs.
  • Proficient with e-mail setup, POP, IMAP, Exchange, and Outlook.
  • Very familiar with backup technologies for Windows Servers and workstations.
  • Comfortable with customer interaction. Able to calmly and patiently handle stressful customer IT situations and walk them through handlings, keep them updated on issues and outages, and follow through to ensure customers are happy and issues are fully resolved.

ADDITIONAL USEFUL FIELDS:

  • Linux server administration
  • WAN DRAAS Replication
  • AWS IT Administration
  • Azure IT Administration
  • Advanced Networking
  • Cisco/Sonicwall/Juniper
  • VOIP Phone System Setups
  • Mac specialist
  • VMware Setups

Ideally, we are looking for someone to work out of our office in Clearwater, Florida. Partial telecommuting is an option for the right candidate.

However, we’re also open to remote or out-of-state candidates who can do the above.

We offer competitive compensation based on skill, experience, and opportunities for advancement and professional growth.

Company Description

ProTek IT Solutions has been providing high-end IT consulting services to mid-sized companies since 2007. With employees on the East and West coasts, we have clients spanning the US and primarily provide remote support services. We have steadily grown every year since the company's inception, and we are looking to bring on several skilled IT Support Specialists to help with our ever-expanding client base. We have positions available for help desk technicians as well as highly skilled IT professionals focusing on solution engineering and implementation services.
Seeking at least one additional technician in Clearwater/Tampa to work out of our CW office. Also accepting applications for remote technicians with the right skill sets.