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Remote Production Support Jobs in Dallas, TX (NOW HIRING)

Cayenta

(Remote) Support Analyst

Allen, TX · Remote

At Cayenta, our Support Analysts play a critical role in helping customers resolve system issues ... Contribute ideas for product and process improvements What we are looking for: * Experience ...

Harris

(Remote) Support Analyst

Allen, TX · Remote

As a Support Analyst, you'll investigate complex application issues, collaborate with teammates ... Collaborate with Environment Specialists, Product Management, R&D, Professional Services, and ...

Cayenta

(Remote) Support Analyst

Allen, TX · Remote

As a Support Analyst, you'll investigate complex application issues, collaborate with teammates ... Collaborate with Environment Specialists, Product Management, R&D, Professional Services, and ...

Harris

(Remote) Support Analyst

Allen, TX · Remote

As a Support Analyst, you'll investigate complex application issues, collaborate with teammates ... Collaborate with Environment Specialists, Product Management, R&D, Professional Services, and ...

TEKsystems

Epic Radiant Analyst

Dallas, TX · Remote

$80 - $90/hr

Participate in on-call support and production support activities as required. Required ... remote position. Application Deadline This position is anticipated to close on Aug 21, 2026. About ...

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All JobsProduction Support JobsRemote Production Support JobsRemote Production Support Jobs in Dallas, TX

Remote Production Support information

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$10

$34

$66

How much do remote production support jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for remote production support in Dallas, TX is $34.59, according to ZipRecruiter salary data. Most workers in this role earn between $16.63 and $53.27 per hour, depending on experience, location, and employer.

What is a remote production support?

A Remote Production Support job involves monitoring, troubleshooting, and maintaining production systems to ensure smooth operations. Responsibilities often include diagnosing technical issues, deploying updates, and collaborating with development teams to resolve incidents. This role requires strong problem-solving skills, familiarity with system monitoring tools, and the ability to work under pressure. Since the job is remote, effective communication and time management are essential for success.

What are some common challenges faced by remote production support professionals, and how can I prepare for them?

Remote Production Support professionals often encounter challenges such as troubleshooting issues without direct physical access to systems, managing incidents across different time zones, and prioritizing multiple urgent requests simultaneously. To prepare, it’s important to develop strong remote diagnostic skills, become proficient with a wide range of monitoring and collaboration tools, and familiarize yourself with the standard operating procedures of distributed teams. Clear and effective communication is essential, as you'll frequently coordinate with engineering, development, and operations teams to resolve issues promptly. Proactively staying current with system updates and best practices will also help you deliver timely support in a fast-paced environment.

What are the key skills and qualifications needed to thrive in remote production support, and why are they important?

To excel as a Remote Production Support professional, you need strong analytical and troubleshooting abilities, a solid understanding of production systems, and relevant experience or education in IT or engineering. Familiarity with monitoring tools (like Splunk or Nagios), ticketing systems (such as Jira or ServiceNow), and remote access solutions is typically required, along with certifications like ITIL or CompTIA A+ being advantageous. Excellent communication, problem-solving skills, and adaptability are crucial for collaborating across distributed teams and addressing urgent technical issues. These skills and qualifications are vital to effectively maintain uptime, resolve incidents quickly, and ensure smooth production operations in a remote context.

What are the most commonly searched types of Production Support jobs in Dallas, TX?

The most popular types of Production Support jobs in Dallas, TX are:

What are popular job titles related to Remote Production Support jobs in Dallas, TX?

For Remote Production Support jobs in Dallas, TX, the most frequently searched job titles are:

What job categories do people searching Remote Production Support jobs in Dallas, TX look for?

The top searched job categories for Remote Production Support jobs in Dallas, TX are:

What cities near Dallas, TX are hiring for Remote Production Support jobs?

Cities near Dallas, TX with the most Remote Production Support job openings:

Remote Production Support jobs near you
Infographic showing various Remote Production Support job openings in Dallas, TX as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $71,944 per year, or $34.6 per hour.

PeopleSoft FSCM Technical Lead - Remote

NTT DATA Services

Plano, TX • On-site, Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 14 hours ago

NTT Data rating

7.4

Company rating: 7.4 out of 10

Based on 92 frontline employees who took The Breakroom Quiz

117th of 224 rated it services

Job description

Req ID: 381917
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a PeopleSoft FSCM Technical Lead - Remote to join our team in plano, Texas (US-TX), United States (US).
PeopleSoft FSCM Technical Lead & AI Modernization Architect
Position Summary
We are seeking an experienced PeopleSoft FSCM Technical Lead & AI Modernization Architect to lead the development, support, modernization, and strategic evolution of our PeopleSoft Financials & Supply Chain Management (FSCM) platform. This role combines deep PeopleSoft technical leadership with functional expertise, enterprise architecture, and AI-driven innovation to optimize business processes and modernize enterprise applications.
The ideal candidate is a hands-on technical leader with extensive experience delivering large-scale PeopleSoft solutions, leading cross-functional teams, and implementing automation technologies that improve operational efficiency and user experience.
Key Responsibilities
Technical Leadership & Solution Delivery
  • Lead the design, development, implementation, and support of PeopleSoft FSCM applications and related technologies.
  • Serve as the technical lead for enterprise PeopleSoft initiatives, enhancements, upgrades, and modernization projects.
  • Partner with business stakeholders to gather requirements, conduct fit-gap analysis, and deliver scalable technical solutions.
  • Review business processes and recommend technology improvements that increase efficiency and reduce operational risk.

Production Support & Operations
  • Lead production support activities, ensuring application stability, performance, and service reliability.
  • Manage incident resolution, problem management, root cause analysis, and continuous service improvements.
  • Support daily operations, financial batch processing, and critical business activities.
  • Coordinate support efforts across business, IT, vendor, and offshore teams.

Development, Integrations & Upgrades
  • Design and develop PeopleSoft customizations, integrations, reports, workflows, and extensions.
  • Lead PeopleTools and PUM upgrades, retrofit analysis, testing, and production deployments.
  • Develop functional and technical specifications for new solutions and enhancements.
  • Architect integrations between PeopleSoft and enterprise applications using web services and APIs.

AI & Enterprise Modernization
  • Identify opportunities to modernize the PeopleSoft platform using AI and intelligent automation.
  • Design and implement AI agents, automated workflows, and intelligent reporting solutions.
  • Evaluate emerging technologies that improve productivity, reporting, testing, and operational support.

Team Leadership & Stakeholder Engagement
  • Lead and mentor technical teams across onshore and offshore environments.
  • Assign work, review deliverables, and ensure projects are completed on time and to quality standards.
  • Facilitate design sessions, status meetings, and stakeholder reviews.
  • Deliver knowledge transfer, documentation, and end-user training as needed.

Required Qualifications
  • Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field (or equivalent experience).
  • 10+ years of experience implementing, supporting, and enhancing PeopleSoft Financials & Supply Chain Management (FSCM).
  • Strong functional expertise across:
    • General Ledger (GL)
    • Accounts Payable (AP)
    • Accounts Receivable (AR)
    • Purchasing
    • Billing
    • Asset Management
    • Project Costing
  • Hands-on technical experience with:
    • PeopleCode
    • Application Engine
    • Component Interface
    • Integration Broker/Web Services
    • SQR
    • BI Publisher
    • nVision
    • Oracle SQL
  • Experience leading PeopleTools and PUM upgrades, retrofit analysis, testing, and production deployments.
  • Experience designing and implementing enterprise integrations with external applications.
  • Experience leading production support teams and IT Service Management processes.
  • Strong leadership, communication, and stakeholder management skills.

Preferred Qualifications
  • Experience leading large-scale PeopleSoft implementation, upgrade, or modernization programs.
  • Experience managing onshore and offshore development and support teams.
  • Experience configuring PeopleSoft Approval Workflow Engine (AWE).
  • Experience with ServiceNow, Phire, or similar IT service and change management platforms.
  • Experience modernizing legacy enterprise applications using AI, automation, or cloud technologies.
  • Experience designing AI agents, generative AI solutions, or intelligent automation for enterprise systems.
  • Knowledge of Oracle Cloud migration strategies and enterprise application modernization.

Travel: None
Education: Bachelor's degree in a related field or equivalent professional experience.
Pay Transparency
Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting pay range for this remote role is $107,150-$198,436. This range reflects the minimum and maximum target compensation for the position across all US locations. Actual compensation will depend on a number of factors, including the candidate's actual work location, relevant experience, technical skills, and other qualifications.
This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short- and long-term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits.
About NTT DATA
NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.
Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.
NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here
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About NTT DATA

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NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Plano, TX, US

Year founded

1967

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