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Remote Production Support Jobs in Allen, TX (NOW HIRING)

Cayenta

(Remote) Support Analyst

Allen, TX · Remote

At Cayenta, our Support Analysts play a critical role in helping customers resolve system issues ... Contribute ideas for product and process improvements What we are looking for: * Experience ...

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RN/BSN Epic Willow Build Analyst (Remote)

Dallas, TX · Remote

$85K - $128K/yr

Remote (Applicants must reside in an approved U.S. state) Alabama, Arizona, Colorado, Florida ... Perform application build, testing, implementation, upgrades, and ongoing production support.

Select Minds LLC

COBOL Programmer

Dallas, TX · Remote

$55 - $60/hr

Remote (Must work PST hours) Travel: Up to 3 days per month onsite (expenses covered) Experience ... Production Support: Diagnose and resolve real-time production issues to minimize system downtime.

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All JobsProduction Support JobsRemote Production Support JobsRemote Production Support Jobs in Allen, TX

Remote Production Support information

See Allen, TX salary details

$10

$32

$62

How much do remote production support jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for remote production support in Allen, TX is $32.52, according to ZipRecruiter salary data. Most workers in this role earn between $15.67 and $50.10 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in remote production support, and why are they important?

To excel as a Remote Production Support professional, you need strong analytical and troubleshooting abilities, a solid understanding of production systems, and relevant experience or education in IT or engineering. Familiarity with monitoring tools (like Splunk or Nagios), ticketing systems (such as Jira or ServiceNow), and remote access solutions is typically required, along with certifications like ITIL or CompTIA A+ being advantageous. Excellent communication, problem-solving skills, and adaptability are crucial for collaborating across distributed teams and addressing urgent technical issues. These skills and qualifications are vital to effectively maintain uptime, resolve incidents quickly, and ensure smooth production operations in a remote context.

What are some common challenges faced by remote production support professionals, and how can I prepare for them?

Remote Production Support professionals often encounter challenges such as troubleshooting issues without direct physical access to systems, managing incidents across different time zones, and prioritizing multiple urgent requests simultaneously. To prepare, it’s important to develop strong remote diagnostic skills, become proficient with a wide range of monitoring and collaboration tools, and familiarize yourself with the standard operating procedures of distributed teams. Clear and effective communication is essential, as you'll frequently coordinate with engineering, development, and operations teams to resolve issues promptly. Proactively staying current with system updates and best practices will also help you deliver timely support in a fast-paced environment.

What is a remote production support?

A Remote Production Support job involves monitoring, troubleshooting, and maintaining production systems to ensure smooth operations. Responsibilities often include diagnosing technical issues, deploying updates, and collaborating with development teams to resolve incidents. This role requires strong problem-solving skills, familiarity with system monitoring tools, and the ability to work under pressure. Since the job is remote, effective communication and time management are essential for success.

What are popular job titles related to Remote Production Support jobs in Allen, TX? For Remote Production Support jobs in Allen, TX, the most frequently searched job titles are:
What job categories do people searching Remote Production Support jobs in Allen, TX look for? The top searched job categories for Remote Production Support jobs in Allen, TX are:
What cities near Allen, TX are hiring for Remote Production Support jobs? Cities near Allen, TX with the most Remote Production Support job openings:
Remote Production Support jobs near you
Infographic showing various Remote Production Support job openings in Allen, TX as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $67,649 per year, or $32.5 per hour.

Product Architect(Saas)-EMR Platform

TAP Innovations

Dallas, TX • Remote

$100K/yr

Full-time

Posted 23 days ago

Job description


Product Architect- Healthcare EMR Platform

Location: Remote (US Only) | Employment: Full-Time

About the Role

Seeking a hands-on Product Architect to lead the architecture of an AI-native, HIPAA-compliant EMR platform. You'll own product architecture, write production code, mentor engineers, and drive technical decisions across backend, frontend, mobile, cloud, and integrations.

Key Responsibilities

  • Design and own end-to-end product architecture.
  • Build and ship production code regularly.
  • Lead AWS cloud architecture, security, scalability, and reliability.
  • Design healthcare integrations (FHIR, HL7v2, X12).
  • Mentor engineers, conduct code reviews, and document architectural decisions.
  • Ensure HIPAA compliance, system performance, and production support.

Required Skills

  • 10+ years in Software Engineering/Architecture with SaaS products.
  • Strong TypeScript, Node.js, React, React Native (Expo).
  • Expert in AWS (Lambda, API Gateway, Aurora PostgreSQL, EventBridge, SQS, CloudFront, IAM, KMS).
  • Strong PostgreSQL, REST API, and FHIR API design.
  • Hands-on FHIR, HL7v2, X12 EDI (Mandatory).
  • Infrastructure as Code (AWS CDK/Terraform/Pulumi).
  • HIPAA-compliant healthcare application experience.
  • AI-assisted development using Claude/Cursor.
  • Jira & Confluence.
  • Authorized to work in the US (No sponsorship).

Preferred Skills

  • EHR/EMR architecture.
  • SMART on FHIR, Mirth/Rhapsody.
  • Hono, tRPC, Drizzle ORM.
  • ONC, HITRUST, SOC2 experience.
  • Multi-tenant SaaS and event-driven architecture.