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Remote Product Support Manager Jobs in Virginia (NOW HIRING)

Clarivate

Senior Product Sales Manager (Academia)

Alexandria, VA · Remote

$110K - $140K/yr

  • Medical

  • Dental

  • Life

  • Retirement

  • PTO

... support overall commercial success. About the Team You will be joining the Product Sales team in ... This is a remote role with up to 50% travel as needed * You will work regular business hours with ...

Booz Allen Hamilton, Inc.

Technical Product Manager, Lead

Mclean, VA · On-site +1

$168K - $195K/yr

  • Medical

  • Life

  • Retirement

  • PTO

Remote Work: Hybrid Job Number: R0244169 Location: McLean,VA,US Share job via: Share Technical ... Support incubation and prototyping of new technical approaches, validating feasibility early in the ...

DocMe360

Product Manager

Arlington, VA · On-site +1

$155K - $175K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Product Manager will provide product leadership and strategic direction for a cross-functional scrum team supporting a legacy application modernization effort for the Department of Veterans ...

Shift5

Senior Product Manager

Rosslyn, VA · On-site +1

$140K - $180K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

... support. * Product Demos & Value Delivery: Build and present product demos to both internal and ... Flexible work & remote work policy * Tax-deferred public transit benefits with Metro SmartBenefits ...

Shift5

Senior Product Manager

Arlington, VA · On-site +1

$140K - $180K/yr

... support. * Product Demos & Value Delivery: Build and present product demos to both internal and ... Flexible work & remote work policy  * Tax-deferred public transit benefits with Metro ...

CGI Inc.

Remote Support Engineer, Junior

Arlington, VA · On-site +1

  • Retirement

  • PTO

Developing a strong understanding of the products or services they support. • Collaboration ... Ability to manage multiple tasks and prioritize issues effectively. CGI is required by law in some ...

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All JobsProduct Support JobsRemote Product Support Manager JobsRemote Product Support Manager Jobs in Virginia

Remote Product Support Manager information

What does a remote product support manager do?

A Remote Product Support Manager oversees the support operations for a company's products, ensuring customer issues are resolved efficiently while working from a remote location. They manage support teams, coordinate with product development, and analyze customer feedback to improve service quality. Their responsibilities often include developing support strategies, training staff, and maintaining high customer satisfaction. This role requires strong leadership, communication, and problem-solving skills.

What are the key skills and qualifications needed to thrive as a remote product support manager?

To thrive as a Remote Product Support Manager, you need a strong background in customer support, product knowledge, and leadership, often complemented by a relevant degree and management experience. Familiarity with CRM platforms like Salesforce or Zendesk, ticketing systems, and remote collaboration tools is commonly required. Outstanding communication, problem-solving abilities, and the capacity to motivate remote teams are essential soft skills for this role. These competencies ensure efficient resolution of customer issues, seamless team coordination, and high levels of customer satisfaction in a distributed work environment.

How does a remote product support manager typically collaborate with cross-functional teams while working remotely?

A Remote Product Support Manager frequently works with teams such as engineering, sales, and customer success to resolve product issues and improve client satisfaction. Collaboration often happens through video calls, project management tools, and shared documentation, requiring strong communication skills and proactive coordination. Regular virtual meetings and clear communication channels are essential to keep everyone aligned and ensure timely resolution of customer concerns. This role also involves synthesizing feedback from support cases to inform product improvements and updates.

What are popular job titles related to Remote Product Support Manager jobs in Virginia?

For Remote Product Support Manager jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Remote Product Support Manager jobs in Virginia look for?

The top searched job categories for Remote Product Support Manager jobs in Virginia are:

What cities in Virginia are hiring for Remote Product Support Manager jobs?

Cities in Virginia with the most Remote Product Support Manager job openings:

Remote Product Support Manager jobs near you

Remote- Entry Level Manager

AO Globe Life

Richmond, VA • On-site, Remote

Full-time

Medical

Re-posted 3 days ago

Job description

Are you ready to revolutionize sales from the comfort of your own home? We're seeking exceptional leaders to join our remote team and take charge of our customer experience revolution!
The Opportunity
As a Remote Sales Manager, you'll lead a team of dedicated professionals while enjoying the flexibility of working from home. Key Responsibilities
  • Team Leadership: Guide and inspire your customer service representatives to deliver outstanding support
  • Performance Management: Monitor team metrics, provide coaching, and implement strategies for continuous improvement
  • Account Management: Oversee customer accounts, verify coverage eligibility, and review healthcare options.
  • Process Optimization: Identify and implement efficiencies to enhance customer satisfaction and team productivity
Qualifications
  • Proven experience in customer service leadership
  • Strong communication and interpersonal skills
  • Ability to thrive in a remote work environment
Benefits
  • Flexible work schedule
  • Comprehensive health insurance
  • Professional development opportunities
  • Performance-based bonuses
Why Join Us?
  • Be part of an innovative, remote-first company culture
  • Work with cutting-edge technology to streamline customer interactions
  • Opportunity for career growth and advancement
If you're passionate about customer service excellence and ready to lead a team in a dynamic, remote environment, we want to hear from you.
Apply now to become a key player in our customer service revolution!

Apply