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Remote Player Support Jobs in Massachusetts (NOW HIRING)

International PV Senior Specialist

Boston, MA ยท Remote

$102K - $153K/yr

Supports oversight of local Responsible Persons for Pharmacovigilance (RPPVs) and key vendors ... Remote-Eligible Flex Eligibility Status: In this Remote-Eligible role, you can choose to be ...

Senior Counsel

Marlborough, MA ยท On-site +1

$185K - $204K/yr

The Senior Counsel is responsible for providing global legal support across the organization ... The role is designated as fully remote ; however, there is a strong preference for the incumbent to ...

Senior Counsel

Boston, MA ยท On-site +1

$185K - $204K/yr

The Senior Counsel is responsible for providing global legal support across the organization ... The role is designated as fully remote ; however, there is a strong preference for the incumbent to ...

Remote Overview of the United Soccer League (USL) The United Soccer League (USL) is the heartbeat ... Work alongside the Digital Services team to generate and organize statistical, team and player ...

Remote Overview of the United Soccer League (USL) The United Soccer League (USL) is the heartbeat ... Work alongside the Digital Services team to generate and organize statistical, team and player ...

Remote Overview of the United Soccer League (USL) The United Soccer League (USL) is the heartbeat ... Work alongside the Digital Services team to generate and organize statistical, team and player ...

Showing results 41-60

Remote Player Support information

What is a remote player support?

A Remote Player Support job involves assisting players of video games or online platforms with their questions, technical issues, or account problems, all while working from a remote location. This role typically includes responding to customer inquiries via chat, email, or sometimes phone, troubleshooting common issues, and providing helpful information to ensure a positive player experience. Remote Player Support agents often work for gaming companies or third-party support providers and must have strong communication skills, patience, and a good understanding of the games or platforms they support.

What are the key skills and qualifications needed to thrive as a remote player support specialist, and why are they important?

To thrive as a Remote Player Support Specialist, you need strong problem-solving abilities, excellent written communication, and familiarity with customer service principles, often supported by experience in gaming or technical support. Proficiency with support ticketing systems, CRM software, and sometimes knowledge of specific game platforms or chat tools is typically required. Patience, empathy, and the ability to multitask are critical soft skills that set top performers apart. These skills and qualities ensure efficient resolution of player issues, foster positive player experiences, and uphold the reputation of the gaming company.

What are some common challenges faced by remote player support specialists, and how can they be effectively managed?

Remote Player Support specialists often encounter challenges such as handling high volumes of inquiries, managing player frustrations, and troubleshooting technical issues without direct access to user devices. Success in this role requires strong communication skills, adaptability, and the ability to remain calm under pressure. Many teams utilize collaborative tools and knowledge bases to share solutions and support each other, which helps in resolving complex cases efficiently. Regular training and feedback sessions also aid in staying updated with game changes and improving service quality.

What is the difference between Remote Player Support vs Customer Service Representative?

AspectRemote Player SupportCustomer Service Representative
CredentialsBasic technical knowledge, customer service skillsSimilar customer service skills, sometimes technical knowledge
Work EnvironmentRemote, gaming or entertainment industryRemote or in-office, various industries
Industry UsageGaming, entertainment, tech companiesRetail, telecom, finance, various sectors
Search & Comparison IntentFocus on gaming support rolesGeneral customer support roles

Remote Player Support and Customer Service Representative roles share customer service skills and often require similar credentials. However, Remote Player Support is specialized for the gaming or entertainment industry, focusing on technical and gameplay issues, while Customer Service Representatives serve broader industries. Both roles are typically remote, but their industry focus and technical requirements differ.

What are popular job titles related to Remote Player Support jobs in Massachusetts?

For Remote Player Support jobs in Massachusetts, the most frequently searched job titles are:

What cities in Massachusetts are hiring for Remote Player Support jobs?

Cities in Massachusetts with the most Remote Player Support job openings:

International PV Senior Specialist

Vrtx

Boston, MA โ€ข Remote

$102K - $153K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 6 days ago


Job description

Job Description

General Summary:

The International PV Senior Specialist is responsible for supporting build-out and management of the GPS International PV structure. The International PV Senior Specialist works with a degree of independence and supports troubleshooting problems and improving internal procedures, to ensure compliance with applicable regulatory requirements. This individual helps ensure that all work performed is in accordance with relevant regulatory guidelines. By virtue of their experience, the International PV Senior Specialist is expected to complete work in a resourceful, self-sufficient manner.

Key Duties and Responsibilities:

  • Assists with ensuring that all GPS procedures are compliant with global PV regulations
  • Supports oversight of local Responsible Persons for Pharmacovigilance (RPPVs) and key vendors
  • Reviews, assesses, and tracks global PV regulatory intelligence
  • Researches PV regulations and guidelines
  • Develops and reviews PV agreements and contracts which support local and regional PV requirements
  • Acts as business liaison to ensure Argus Global Safety Database configuration compliance based on PV Intelligence and geographic expansion activities
  • Supports cross-functional geographic expansion initiatives
  • Reviews and may be responsible for authoring Standard Operating Procedures (SOPs) and Work Instructions (WIs) with support from line management
  • Conducts presentations of safety issues, initiatives and projects
  • Helps to identify key departmental needs and provides constructive input on solutions
  • Represents GPS and Vertex regarding patient safety related matters as assigned
    • Ensures prompt and accurate response to cross-functional teams and vendor questions on a continuous basis
    • Collaborates and continuously builds and fosters relationships cross-functionally and on a global scale with individuals of all levels
    • Be knowledgeable about and provide Pharmacovigilance information and guidance to cross-functional teams

Knowledge and Skills:

  • Effectively operates in a matrix environment to support cross-functional initiatives
  • Ability to multi-task with sound attention to detail
  • Solid written and oral communication skills
  • Strong sense of responsibility and an ability to work autonomously, as well as acting as a strong team player
  • Understands established procedures and communicates those procedures to others
  • Ability to adapt and react to change in priorities and effectively manage workload with support from line management
  • Maintains a current understanding of global PV regulatory requirements
  • Ability to apply knowledge to new situations

Education and Experience:

  • B.S. (or equivalent degree) and 3-4 years of relevant work experience, or
  • PharmD, M.S.N (or equivalent degree) and 3 - 5 years of relevant work experience
  • Proficiency in using Microsoft Office applications required (MS Word, MS Excel, MS PowerPoint)

Pay Range:

$102,600 - $153,800

Disclosure Statement:

The range provided is based on what we believe is a reasonable estimate for the base salary pay range for this job at the time of posting. This role is eligible for an annual bonus and annual equity awards. Some roles may also be eligible for overtime pay, in accordance with federal and state requirements. Actual base salary pay will be based on a number of factors, including skills, competencies, experience, and other job-related factors permitted by law.

At Vertex, our Total Rewards offerings also include inclusive market-leading benefits to meet our employees wherever they are in their career, financial, family and wellbeing journey while providing flexibility and resources to support their growth and aspirations. From medical, dental and vision benefits to generous paid time off (including a week-long company shutdown in the Summer and the Winter), educational assistance programs including student loan repayment, a generous commuting subsidy, matching charitable donations, 401(k) and so much more.

Flex Designation:

Remote-Eligible

Flex Eligibility Status:

In this Remote-Eligible role, you can choose to be designated as:
1. Remote: work remotely five days per week and come into the office on occasion - you're always welcome on-site; or select
2. Hybrid: work remotely up to two days per week; or select
3. On-Site: work five days per week on-site with ad hoc flexibility.

Note: The Flex status for this position is subject to Vertex's Policy on Flex @ Vertex Program and may be changed at any time.

#LI-Remote

Company Information

Vertex is a global biotechnology company that invests in scientific innovation.

Vertex is committed to equal employment opportunity and non-discrimination for all employees and qualified applicants without regard to a person's race, color, sex, gender identity or expression, age, religion, national origin, ancestry, ethnicity, disability, veteran status, genetic information, sexual orientation, marital status, or any characteristic protected under applicable law. Vertex is an E-Verify Employer in the United States. Vertex will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law.

Any applicant requiring an accommodation in connection with the hiring process and/or to perform the essential functions of the position for which the applicant has applied should make a request to the recruiter or hiring manager, or contact Talent Acquisition at ApplicationAssistance@vrtx.com