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Remote Player Support Jobs in Massachusetts (NOW HIRING)

Getinge

Medical Writer (Remote, US)

Boston, MA · On-site +1

To make a true difference for our customers - and to save more lives, we need team players, forward ... Writes and/or supports the development of manuscripts relating to clinical study data or clinical ...

Getinge

Medical Writer (Remote, US)

Boston, MA · On-site +1

To make a true difference for our customers - and to save more lives, we need team players, forward ... Writes and/or supports the development of manuscripts relating to clinical study data or clinical ...

Jobs for Lebanon

Sales Representative

Boston, MA · Remote

The Global Engagement Catalyst is a fully remote position and is currently 100% commission based ... Support deal structure and pricing with business value analysis; negotiate prices for proactive ...

DigitalOcean

Compensation Partner

Boston, MA · Remote

$97K - $122K/yr

We are seeking a Compensation Partner who is a high performing team player, who can take on new ... Build complex financial models and conduct deep data analysis in order to support annual salary ...

New

Miratech

Executive Assistant to CRO

Boston, MA · On-site +1

Today, we support digital transformation for some of the world's largest enterprises. By partnering ... Flexible team player willing to do what it takes to get the job done; adaptable and enjoys a ...

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Showing results 21-40

All JobsPlayer Support JobsRemote Player Support JobsRemote Player Support Jobs in Massachusetts

Remote Player Support information

What is a remote player support?

A Remote Player Support job involves assisting players of video games or online platforms with their questions, technical issues, or account problems, all while working from a remote location. This role typically includes responding to customer inquiries via chat, email, or sometimes phone, troubleshooting common issues, and providing helpful information to ensure a positive player experience. Remote Player Support agents often work for gaming companies or third-party support providers and must have strong communication skills, patience, and a good understanding of the games or platforms they support.

What are the key skills and qualifications needed to thrive as a remote player support specialist, and why are they important?

To thrive as a Remote Player Support Specialist, you need strong problem-solving abilities, excellent written communication, and familiarity with customer service principles, often supported by experience in gaming or technical support. Proficiency with support ticketing systems, CRM software, and sometimes knowledge of specific game platforms or chat tools is typically required. Patience, empathy, and the ability to multitask are critical soft skills that set top performers apart. These skills and qualities ensure efficient resolution of player issues, foster positive player experiences, and uphold the reputation of the gaming company.

What are some common challenges faced by remote player support specialists, and how can they be effectively managed?

Remote Player Support specialists often encounter challenges such as handling high volumes of inquiries, managing player frustrations, and troubleshooting technical issues without direct access to user devices. Success in this role requires strong communication skills, adaptability, and the ability to remain calm under pressure. Many teams utilize collaborative tools and knowledge bases to share solutions and support each other, which helps in resolving complex cases efficiently. Regular training and feedback sessions also aid in staying updated with game changes and improving service quality.

What is the difference between Remote Player Support vs Customer Service Representative?

AspectRemote Player SupportCustomer Service Representative
CredentialsBasic technical knowledge, customer service skillsSimilar customer service skills, sometimes technical knowledge
Work EnvironmentRemote, gaming or entertainment industryRemote or in-office, various industries
Industry UsageGaming, entertainment, tech companiesRetail, telecom, finance, various sectors
Search & Comparison IntentFocus on gaming support rolesGeneral customer support roles

Remote Player Support and Customer Service Representative roles share customer service skills and often require similar credentials. However, Remote Player Support is specialized for the gaming or entertainment industry, focusing on technical and gameplay issues, while Customer Service Representatives serve broader industries. Both roles are typically remote, but their industry focus and technical requirements differ.

What are popular job titles related to Remote Player Support jobs in Massachusetts?

For Remote Player Support jobs in Massachusetts, the most frequently searched job titles are:

What job categories do people searching Remote Player Support jobs in Massachusetts look for?

The top searched job categories for Remote Player Support jobs in Massachusetts are:

What cities in Massachusetts are hiring for Remote Player Support jobs?

Cities in Massachusetts with the most Remote Player Support job openings:

Remote Player Support jobs near you

React.js / Svelte Engineer - Remote Job

EnthuZiastic

Worcester, MA • Remote

Full-time

Re-posted 14 days ago

Job description

About Us

Our mission is to bring people together and connect them into a community to nurture each other. We aim to share a conducive environment, a joyous space to grow and excel; a world brimming with selfless love and enough kindness. We strive to enrich each of our lives with kaleidoscopic memories we make here - vibrant, lively, of all hues and colors.

Job Description

This is a remote position.

We are looking for a great JavaScript developer who is proficient with React.js. Your primary focus will be on developing user interface components and implementing them following well-known React.js workflows (such as Flux or Redux). You will ensure that these components and the overall application are robust and easy to maintain. You will coordinate with the rest of the team working on different layers of the infrastructure. Therefore, a commitment to collaborative problem solving, sophisticated design, and quality product is important.

Responsibilities:

  • Developing new user-facing features using React.js

  • Building reusable components and front-end libraries for future use

  • Translating designs and wireframes into high quality code

  • Optimizing components for maximum performance across a vast array of web-capable devices and browsers

Our Tech Stack:

  • Svelte.js

  • React.js

  • Jest.js (Testing)

  • Tailwind

  • Typescript

  • GraphQL

  • Flutter

  • Terraform

  • Elixir / Node.js

  • AWS / Azure Cloud

Requirements

  • 2+ years of experience in React / Angular / Web Frameworks, Jest (unit testing).

  • Having GraphQL experience is a big plus.

  • Having Svelte experience is a big plus.

  • An excellent team player.

  • Constantly thinking about improving the current code, usability, user experience. Having laser focus on making the app super amazing and helping the team and company succeed.

  • Excellent communication and interpersonal skills. In the new world of work from home, we expect the ideal candidate to over-communicate.

  • Humility, collaboration, time management, and communication are as important as your technical skills.

  • Analytical thinker with exceptional problem-solving skills.

  • Excited about writing quality code, trying new technologies, and playing well with others.

  • Solid understanding of engineering and design best practices, especially as it relates to scaling high traffic and data heavy applications.

  • Previous experience with designing, building, and scaling an application to support load changes related to growth.

  • Comfortable in dealing with complexity, lots of moving pieces, coordinating with third parties, and cross-functional teams.

  • Exquisite attention to detail, ability to identify and solve edge-cases.

  • Comfortable learning new technologies and systems.

Do Not Apply If:

  • If you haven’t used Git yet.

  • You are not comfortable with startups that move fast! We’re a small group (~40) of passionate individuals who are determined to change the status quo!

Benefits

  • Opportunity to be a part of a dynamic growth focused tech startup

  • Great learning opportunities to develop new skills and understanding of cutting edge software tools and processes

  • Opportunity to work closely with serial tech entrepreneurs from Silicon Valley

  • Fun-loving environment and caring team mates and inclusive culture of the company

Apply