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Remote Player Support Jobs in Massachusetts (NOW HIRING)

Keywords Studios

Social Support Specialist

Boston, MA · Remote

$38K - $45K/yr

  • Medical

  • Dental

The Social Support Specialist is responsible for delivering high-quality community management and ... Player Engagement Service: Engage Employment Type: Permanent Working Pattern: Full Time, Remote

Keywords Studios

Social Support Specialist

Boston, MA · Remote

$38K - $45K/yr

  • Medical

  • Dental

The Social Support Specialist is responsible for delivering high-quality community management and ... Player Engagement Service: Engage Employment Type: Permanent Working Pattern: Full Time, Remote

Keywords Studios

Social Support Specialist

Boston, MA · On-site +1

$38K - $45K/yr

  • Medical

  • Dental

The Social Support Specialist is responsible for delivering high-quality community management and ... Player Engagement Service: Engage Employment Type: Permanent Working Pattern: Full Time, Remote

TeamLogic IT

Remote Support Technician Tier 3

Woburn, MA · On-site +1

$65K - $85K/yr

Role: Remote Services - Tier 3 TeamLogic IT of Northeastern Massachusetts About Us: We are an ... Candidates should be team players with excellent communication skills and possess the ability to ...

Turnblock.io

Remote Software Engineer (Blockchain)

Boston, MA · Remote

$100K - $250K/yr

  • Medical

  • Retirement

  • PTO

Collaborate with cross-functional teams to support blockchain best solutions * Provide insight on ... team player * Ability to read, modify blockchain core code (geth, bor, prysm, ...) BENEFITS ...

Earnix

IT Helpdesk Specialist

Boston, MA · On-site +1

... person and remote support Handle new hire onboarding, laptop allocation, setup, and getting ... reliable team player who can also work independently in a fast-paced global environment ...

Intuit

Post Sales Solutions Engineer

Boston, MA · Remote

$125K - $170K/yr

As a Lead Implementation Consultant, you are the 'Player-Coach' responsible for the technical ... to better support the team. * Quality Assurance (QA) & Readiness: Conduct 'Go-Live Readiness ...

Intuit

Post Sales Solutions Engineer

Boston, MA · Remote

$125K - $170K/yr

Overview As a Lead Implementation Consultant, you are the "Player-Coach" responsible for the ... to better support the team. * Quality Assurance (QA) & Readiness: Conduct "Go-Live Readiness ...

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All JobsPlayer Support JobsRemote Player Support JobsRemote Player Support Jobs in Massachusetts

Remote Player Support information

What is the difference between Remote Player Support vs Customer Service Representative?

AspectRemote Player SupportCustomer Service Representative
CredentialsBasic technical knowledge, customer service skillsSimilar customer service skills, sometimes technical knowledge
Work EnvironmentRemote, gaming or entertainment industryRemote or in-office, various industries
Industry UsageGaming, entertainment, tech companiesRetail, telecom, finance, various sectors
Search & Comparison IntentFocus on gaming support rolesGeneral customer support roles

Remote Player Support and Customer Service Representative roles share customer service skills and often require similar credentials. However, Remote Player Support is specialized for the gaming or entertainment industry, focusing on technical and gameplay issues, while Customer Service Representatives serve broader industries. Both roles are typically remote, but their industry focus and technical requirements differ.

What is a remote player support?

A Remote Player Support job involves assisting players of video games or online platforms with their questions, technical issues, or account problems, all while working from a remote location. This role typically includes responding to customer inquiries via chat, email, or sometimes phone, troubleshooting common issues, and providing helpful information to ensure a positive player experience. Remote Player Support agents often work for gaming companies or third-party support providers and must have strong communication skills, patience, and a good understanding of the games or platforms they support.

What are the key skills and qualifications needed to thrive as a remote player support specialist, and why are they important?

To thrive as a Remote Player Support Specialist, you need strong problem-solving abilities, excellent written communication, and familiarity with customer service principles, often supported by experience in gaming or technical support. Proficiency with support ticketing systems, CRM software, and sometimes knowledge of specific game platforms or chat tools is typically required. Patience, empathy, and the ability to multitask are critical soft skills that set top performers apart. These skills and qualities ensure efficient resolution of player issues, foster positive player experiences, and uphold the reputation of the gaming company.

What are some common challenges faced by remote player support specialists, and how can they be effectively managed?

Remote Player Support specialists often encounter challenges such as handling high volumes of inquiries, managing player frustrations, and troubleshooting technical issues without direct access to user devices. Success in this role requires strong communication skills, adaptability, and the ability to remain calm under pressure. Many teams utilize collaborative tools and knowledge bases to share solutions and support each other, which helps in resolving complex cases efficiently. Regular training and feedback sessions also aid in staying updated with game changes and improving service quality.

What are popular job titles related to Remote Player Support jobs in Massachusetts?

For Remote Player Support jobs in Massachusetts, the most frequently searched job titles are:

What job categories do people searching Remote Player Support jobs in Massachusetts look for?

The top searched job categories for Remote Player Support jobs in Massachusetts are:

What cities in Massachusetts are hiring for Remote Player Support jobs?

Cities in Massachusetts with the most Remote Player Support job openings:

Remote Player Support jobs near you

Social Support Specialist

Keywords Studios

Boston, MA • Remote

$38K - $45K/yr

Full-time

Medical, Dental

Posted 28 days ago

Keywords Studios rating

8.7

Company rating: 8.7 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

9th of 76 rated media

Job description

Role Overview:

The Social Support Specialist is responsible for delivering high-quality community management and Player Support across multiple social media platforms, including Discord, X (Twitter), Facebook, and other digital communities. This role plays a critical part in maintaining a safe, respectful, and inclusive online environment while supporting positive community engagement and brand trust.

Key Responsibilities:

Act as a subject matter expert on all supported titles, maintaining a deep technical understanding of game mechanics to provide high-tier troubleshooting and guidance.

Actively engage with community members to encourage constructive dialogue and positive participation

Accurately assess user-generated content, distinguishing between sarcasm, humor, criticism, and genuine harassment or policy violations

Respond to community inquiries, concerns, and reports in a professional and empathetic manner

Identify emerging community trends, risks, or recurring issues and communicate insights to internal stakeholders

Support incident response and sensitive situations with sound judgment and discretion

Requirements and qualifications:

3+ years in high-tier community support or player support, specifically within the gaming industry.

Deep familiarity with Western gaming culture and social media nuances

Relevant knowledge of Discord server management and Steam community tools.

Proficiency in Zendesk and Sprout Social is a significant plus.

Native-level English proficiency with a deep, nuanced understanding of Western culture and social media etiquette.

Demonstrated ability to remain neutral and objective while handling sensitive or emotionally charged content

Attention to detail and consistency in decision-making

Ability to foster inclusive, respectful, and welcoming online spaces

Preferred Qualifications:

Knowledge of online harassment patterns, hate speech policies, and community governance best practices

Ability to work time zones or flexible schedules including weekends, if required.

Benefits:

Salary $38,000 - $45,000 yearly gross

Full-time schedule, plus employee benefits, including health and dental care, when eligible.

Employee Assistance Program.

Our recruitment team will get back to you as soon as they can to inform you about the status of your candidacy. If you're interested in joining our team, we highly encourage you to apply.

That would be it from us - now we are waiting for your move

Privacy Notice

By providing your information in this application, you understand that we will collect and process your information in accordance with our Applicant Privacy Notice. For more information, please see our Applicant Privacy Notice athttps://www.keywordsstudios.com/en/applicant-privacy-notice.

Role Information: EN

Studio: Keywords Studios

Location: Americas, United States

Area of Work: Business Development, Player Engagement

Service: Engage

Employment Type: Permanent

Working Pattern: Full Time, Remote

What Keywords Studios employees say

Workplace

Get the full story on Breakroom

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About Keywords Studios

Sourced by ZipRecruiter

Whatever the scale of your project, whatever the time frame, whatever your location: Keywords is here for you, bringing our network of 13,000+ people and 70+ studios together to deliver the unified solutions you need. We offer everything necessary to ensure your project achieves its full potential and that strategic opportunities are turned into long-term growth. The games industry is complex and fast-moving. Working with Keywords allows you to remain lean and agile, and to remain focused on creating the world’s most immersive playing experiences. Our network of studios brings best-in-class experience, expertise, technology and capacity across the full development, release and player-support lifecycle.

Industry

Arts, entertainment, and recreation

Company size

10,000+ Employees

Headquarters location

Burbank, CA, US

Social media

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