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Remote Patient Liaison Jobs (NOW HIRING)

Shady Grove Fertility

New Patient Liaison

$22 - $25/hr

Opportunity Overview We have an immediate opening for a New Patient Liaison to join our remote team at US Fertility. * Schedule: Monday through Friday, 7:30 AM to 4:30 PM * Compensation: $22.00 to ...

Shady Grove Fertility

New Patient Liaison

$22 - $25/hr

Opportunity Overview We have an immediate opening for a New Patient Liaison to join our remote team at US Fertility. * Schedule: Monday through Friday, Schedule varies as needed 8:00 AM to 6:00 PM ...

LUX Infusion

Patient Access Liaison

OR · On-site +1

We're looking for a Patient Access Liaison (PAL) - Active who wants their work to mean something ... This role can be onsite in Overland Park, KS or remote , with a standard schedule of 8:30 AM-5:00 ...

LUX Infusion

Patient Access Liaison

$23 - $30/hr

We're looking for a Patient Access Liaison (PAL) - Active who wants their work to mean something ... This role can be on-site in Overland Park, KS or remote , with a standard schedule of 8:30 AM-5:00 ...

LUX Infusion

Patient Access Liaison

Kansas City, KS · On-site +1

$23 - $30/hr

We're looking for a Patient Access Liaison (PAL) - Active who wants their work to mean something ... This role can be on‑site in Overland Park, KS or remote , with a standard schedule of 8:30 AM-5 ...

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How much do remote patient liaison jobs pay per hour?

As of Jul 16, 2026, the average hourly pay for remote patient liaison in the United States is $22.27, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $25.00 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Remote Patient Liaison position, and why are they important?

To thrive as a Remote Patient Liaison, you need a strong background in healthcare support, patient communication, and case management, often backed by a healthcare-related degree or relevant experience. Familiarity with telehealth platforms, electronic health records (EHR) systems, and secure messaging tools is typically required. Exceptional interpersonal skills, active listening, and the ability to resolve issues with empathy help candidates excel in this role. These skills ensure effective remote support, patient satisfaction, and seamless coordination between patients and healthcare providers.

What are the typical daily responsibilities of a Remote Patient Liaison?

A Remote Patient Liaison is responsible for communicating with patients via phone, email, or secure online platforms to address questions, assist with appointment scheduling, and provide follow-up care instructions. They serve as the primary point of contact between patients and healthcare providers, ensuring that patient concerns are promptly relayed and resolved. Additionally, they may help patients navigate insurance or billing processes and update electronic health records as needed. Daily tasks often require strong organizational skills, attention to detail, and a service-oriented mindset to ensure a positive patient experience.

What is a Remote Patient Liaison job?

A Remote Patient Liaison serves as a bridge between patients and healthcare providers, ensuring clear communication and a positive patient experience. They typically work remotely, assisting patients with scheduling, answering questions about treatments or services, and addressing concerns. They may also provide guidance on navigating healthcare systems and relay important patient feedback to medical teams. This role requires strong communication skills, empathy, and knowledge of healthcare procedures.

More about Remote Patient Liaison jobs
What cities are hiring for Remote Patient Liaison jobs? Cities with the most Remote Patient Liaison job openings:
What states have the most Remote Patient Liaison jobs? States with the most job openings for Remote Patient Liaison jobs include:
What job categories do people searching Remote Patient Liaison jobs look for? The top searched job categories for Remote Patient Liaison jobs are:
Remote Patient Liaison jobs near you
Infographic showing various Remote Patient Liaison job openings in the United States as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $46,329 per year, or $22.3 per hour.
New Patient Liaison

New Patient Liaison

Shady Grove Fertility

Remote

$22 - $25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 16 days ago

Shady Grove Fertility rating

6.8

Company rating: 6.8 out of 10

Based on 13 frontline employees who took The Breakroom Quiz

Job description

Build What Matters Most-Families, Futures, and Your Career
Enjoy meaningful work while contributing to an organization that changes lives every day. US Fertility, the nation's leading partnership of physician-led fertility practices, is redefining what it means to build a career in reproductive medicine.
Our team members choose to build their career home at US Fertility because of the hope we inspire in our patients, the lives we help bring into the world, and the culture of excellence we foster across our organization. We share a deep commitment to continuously improving the patient experience and advancing research and development in one of the most dynamic and impactful fields of medicine.
Through our national network of premier fertility centers we combine clinical expertise, scientific innovation, and compassionate care. The work we do building families offers purpose, challenge, and personal reward-and we're just getting started.
Opportunity Overview
We have an immediate opening for a New Patient Liaison to join our remote team at US Fertility.
  • Schedule: Monday through Friday, 7:30 AM to 4:30 PM
  • Compensation: $22.00 to $25.00 per hour (commensurate with experience)

This role provides the opportunity to grow within a nationally respected organization while remaining closely connected to the patients and teams you support every day.
How You'll Contribute
At US Fertility, collaboration is fundamental to how we work. There is undeniable strength in numbers-and support is always within reach. Whether collaborating with more than 200 highly respected physicians nationwide or partnering with colleagues who are passionate about solving meaningful problems, you'll be surrounded by a team committed to shared success.
In this role, the New Patient Liaison will:
  • Prioritize time to generate increased new patient appointments by performing over the phone prospective customer consultations and closing new business
  • Use a "soft sell" and empathetic approach to convert prospective customers into very satisfied customers by responding to questions and explaining in detail the features and benefits of choosing US Fertility
  • Coordinate with USF offices and supervisors to ensure a seamless transition for prospective customers referred to medical diagnosis and treatment, especially when unusual conditions are present
  • Prepare and report on the metrics on the inside sales results and make recommendations to the leadership team on how to improve processes and increase sales
  • Accurately maintain customer database that tracks all relevant program information, including individual progress of prospective customers
  • Notate all unusual circumstances and document conversations with the potential customers in the database to ensure that complete, current and accurate information is available to everyone in the department
  • Follow-up with all prospective customers

What You'll Bring
We're looking for professionals who bring both technical skill and a deep sense of responsibility to the care experience-individuals who thrive in environments where excellence, empathy, and accountability matter.
Qualifications and Skills Include:
  • Bachelor's degree preferred
  • Five years customer service experience with at least two-three years inside sales experience
  • Competency in active listening and relationship building, and ability to communicate with empathy
  • Ability to build deep personal connections with callers who may be very emotional about the challenges they face in their effort to build a family
  • Ability to communicate accurately and concisely
  • Excellent interpersonal and telephone skills. Bilingual would be plus
  • Ability to function in a self directed manner, organize work tasks and information efficiently, monitor quality/effectiveness, collaborate within and across teams and execute timely and accurate follow through.
  • Working knowledge of healthcare services/fertility is a plus

More important than any single credential, however, is the right person. Team members who are most successful at US Fertility embrace our mission, live our values, and remain committed to continuous improvement-for themselves, their colleagues, and the patients we serve.
What We Offer
US Fertility is proud to provide a competitive, comprehensive benefits package designed to support our team members-professionally and personally-across all employment types.
Full-Time Employees (30+ hours/week)
  • Medical, dental, and vision insurance
  • 401(k) with company match
  • Tuition assistance and professional development support
  • Performance-based bonus opportunities
  • Generous paid time off, paid holidays, and paid parental leave
  • Life and disability benefits
  • Fertility Discount Program
  • Employee wellness and recognition programs

Part-Time Employees
  • 401(k) with company match
  • Performance-based bonus opportunities
  • Employee wellness and recognition programs

Per Diem Employees
  • 401(k) with company match
  • Employee wellness and recognition programs

Our Commitment to Inclusion and Opportunity
US Fertility and its network partners believe that a diverse workforce is essential to fulfilling our mission of expanding patient access to the highest standards of fertility care. We are committed to equitable and inclusive hiring practices that ensure our clinical and operational teams reflect and support the diverse communities and patients we serve.
Across our national footprint, US Fertility is a leader in offering clinical, administrative, and operational career opportunities at locations throughout the United States. We are equally committed to developing individual strengths, promoting from within, and supporting long-term career growth.
This is a moment of growth, innovation, and impact. Take the next step in your career with US Fertility-and help shape the future of fertility care.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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