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Remote Patient Experience Jobs in Washington (NOW HIRING)

Inova Primary Care

Patient Service Representative

Fairfax, VA · Remote

$18 - $22.75/hr

... remote full-time roles, day shift with varying hours from 7:30 a.m. - 5:30 p.m. Monday - Friday. Inova is consistently ranked a national healthcare leader in safety, quality and patient experience.

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Remote Patient Experience information

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$11

$25

$59

How much do remote patient experience jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for remote patient experience in Washington is $25.41, according to ZipRecruiter salary data. Most workers in this role earn between $17.03 and $26.58 per hour, depending on experience, location, and employer.

What is a remote patient experience?

A Remote Patient Experience job involves supporting patients virtually by assisting with inquiries, appointment scheduling, technical troubleshooting, and overall satisfaction with healthcare services. This role focuses on enhancing patient engagement, addressing concerns, and ensuring seamless communication between patients and healthcare providers. It may involve working with telehealth platforms, patient portals, and customer service tools to improve the overall patient experience. Strong communication skills and empathy are essential for success in this role.

What are some typical challenges faced in a remote patient experience role, and how can they be managed?

A common challenge in a Remote Patient Experience position is building trust and rapport with patients without face-to-face contact, which requires excellent communication and empathy. Remote team members may also navigate complex patient inquiries and coordinate with various departments or providers to resolve issues efficiently. To manage these challenges, leveraging technology for clear communication, staying organized, and having a thorough understanding of healthcare workflows are crucial. Most organizations provide comprehensive training and support to help remote staff deliver seamless care and maintain high patient satisfaction.

What are the key skills and qualifications needed to thrive in the remote patient experience position, and why are they important?

Excelling in a Remote Patient Experience role requires strong customer service abilities, familiarity with healthcare processes, and ideally a background in health administration or a related field. Familiarity with patient communication platforms, CRM systems, telehealth tools, and HIPAA compliance is often necessary. Outstanding listening skills, patience, and the ability to communicate compassionately and clearly help set candidates apart. These competencies are vital for providing positive patient interactions, efficiently addressing concerns, and supporting overall satisfaction in a remote healthcare setting.

What are the most commonly searched types of Patient Experience jobs in Washington?

The most popular types of Patient Experience jobs in Washington are:

What are popular job titles related to Remote Patient Experience jobs in Washington?

For Remote Patient Experience jobs in Washington, the most frequently searched job titles are:

What job categories do people searching Remote Patient Experience jobs in Washington look for?

The top searched job categories for Remote Patient Experience jobs in Washington are:

What cities in Washington are hiring for Remote Patient Experience jobs?

Cities in Washington with the most Remote Patient Experience job openings:

Remote Patient Experience jobs near you
Infographic showing various Remote Patient Experience job openings in Washington as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 15% Part Time, 2% Temporary, and 8% Contract. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution, with an average salary of $52,862 per year, or $25.4 per hour.

Sr Nurse Director of Connected & Remote Care

MedStar Health

Columbia, MD • On-site, Remote

Full-time

Posted 4 days ago

Medstar Health rating

7.8

Company rating: 7.8 out of 10

Based on 240 frontline employees who took The Breakroom Quiz

128th of 891 rated healthcare providers

Job description

About the Job
General Summary of Position
The Senior Director of Nursing-Connected and Remote Care programs is an active member of MedStar Health System Nursing leadership and management team and is responsible for multiple defined areas of virtual and remote nursing services. The Senior Director provides visionary and strategic leadership for the design implementation and evaluation of connected virtual hybrid and remote nursing services across the continuum of care. This role ensures high-quality evidence-based patient/family- and nurse-centered care that leverages technology data and innovation to improve access safety experience and outcomes. The Senior Director partners with interprofessional leaders to integrate nursing practice into virtual care models enhance workforce readiness and expand the organization's digital health ecosystem with special focus on nursing. The Senior Director of Nursing-Connected and Remote Care Programs is a department leader who assumes 24-hour administrative and leadership authority and responsibility for the management and direction of the operational personnel technology and budget of the specified care areas. These functions are coordinated with the executive nursing team hospital and system leadership medical staff and others and are performed in accordance with applicable laws and regulations and MedStar Health and entity's mission vision and SPIRIT values. The Senior Director contributes to the nursing strategic plan and annual goals and is accountable for the implementation and attainment of these goals within the defined areas of responsibility.
Primary Duties and Responsibilities
  • Assumes leadership for the planning development execution day-to-day operations and ongoing evaluation of patient care services within the assigned clinical areas/departments according to MedStar Health/entity mission vision and SPIRIT Values and Nursing's philosophy strategic plan and annual goals.
  • Develops and executes the strategic vision for nursing in connected virtual and remote care programs and settings as aligned with the nursing strategic plan and digital health priorities. Represents nursing in enterprise digital health telemedicine/telehealth connected care and remote monitoring governance councils.
  • Leads systemwide initiatives to advance clinical innovation and excellence in digital nursing practice remote patient monitoring virtual and connected care programs. Oversees the connected and remote care delivery model design and implementation daily operations and nursing practice ensuring adherence to professional standards licensure privacy regulations and patient safety requirements.
  • Assumes responsibility for fiscal planning and financial management including budget development and allocation of resources as appropriate to the areas of responsibility. Engages in ongoing budgetary and productivity monitoring. Assures adequate personnel and other necessary resources are available to support the delivery of safe and quality virtual and remote patient care.
  • Defines and monitors nursing-sensitive outcome measures associated with connected virtual and remote nursing care programs including remote patient monitoring patient access care experience quality and safety cost effectiveness staffing models and workloads and nurse engagement and productivity. Prepares and disseminates performance reports to key stakeholders.
  • Partners with information technology MedStar Institute of Innovation and clinical informatics teams to optimize workflows electronic documentation digital communication and decision-support tools. Promotes data literacy and performance analytics among nursing leaders and associates.
  • Leads selection procurement implementation adoption and evaluation of emerging technologies products and equipment such as connected care platforms remote patient monitoring systems artificial intelligence-driven and decision support care tools and virtual triage models.
  • Collaborates with physicians advanced practice providers nursing informatics case managers and allied health professionals to ensure seamless coordination of care activities while relying on the value of connected and remote care programs. Participates in capacity management patient throughput and other efforts that contribute to reduction in length of stay and ensure timely patient discharge.
  • Partners with the nursing professional development teams to develop and implement training education and competency management programs pertaining to connected remote monitoring and hybrid nursing care delivery models and roles.
  • Partners with the talent acquisitions team on the recruitment and retention activities for the areas of responsibility. Participates in interviewing hiring scheduling performance evaluation and termination of associate decisions where necessary. Maintains ongoing communication with subordinates to review programs discuss new developments and exchange information. Mentors associates and emerging leaders in and advances the professional visibility of connected and remote nursing care programs and models.
  • Maintains knowledge of current trends and developments in the fields of nursing and health care through reading the appropriate literature and attending related seminars and conferences. Demonstrates accountability for own professional development and advancement.
  • Ensures regulatory and accreditation survey readiness. Maintains adherence to the State Nursing Practice Act regulatory ethical and accreditation standards and organizational/departmental policies and procedures.

Minimal Qualifications
Education
  • Bachelor's degree in Nursing from a nationally accredited program. required
  • Master's degree in Nursing from a nationally accredited program required
  • Either the Bachelor's or the Master's degree must be in nursing
  • Doctoral degree Nursing Practice Leadership or Health Services Administration from a nationally accredited program. preferred

Experience
  • 5 years of progressively responsible leadership roles in nursing including Director of Nursing (or equivalent) required

Licenses and Certifications
  • RN - Registered Nurse - State Licensure and/or Compact State Licensure in State of Maryland or District of Columbia required
  • NEA-BC - Nurse Executive Advanced from nationally recognized nursing organization within 1 Year required or
  • CENP - Certified in Executive Nursing Practice from a nationally recognized nursing organization within 1 Year required

Knowledge Skills and Abilities
  • Excellent problem-solving skills and ability to exercise independent judgment on highly complex situations.
  • Business acumen and leadership skills.
  • Strong verbal and written communication skills with ability to effectively interact and collaborate with all levels of management internal departments external agencies and MedStar entities (including cross-functional knowledge and savvy).
  • Proven success in digital transformation innovation or care model and system redesign.
  • Advanced knowledge of various computer software applications connected and digital care technologies Microsoft Office and other related platforms.

This position has a hiring range of
USD $142,064.00 - USD $287,996.00 /Yr.

What Medstar Health employees say

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About Medstar Health

Sourced by ZipRecruiter

MedStar Health is dedicated to providing the highest quality care for people in Maryland and the Washington, D.C., region, while advancing the practice of medicine through education, innovation, and research. Our team of 32,000 includes physicians, nurses, residents, fellows, and many other clinical and non-clinical associates working in a variety of settings across our health system, including 10 hospitals and more than 300 community-based locations, the largest home health provider in the region, and highly respected institutes dedicated to research and innovation. As the medical education and clinical partner of Georgetown University for more than 20 years, MedStar Health is dedicated not only to teaching the next generation of doctors, but also to the continuing education, professional development, and personal fulfillment of our whole team. Together, we use the best of our minds and the best of our hearts to serve our patients, those who care for them, and our communities. It's how we treat people.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Columbia, MD, US

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