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Patient Experience Manager Jobs in Washington (NOW HIRING)

MedStar Health

Patient Experience Specialist

Clinton, MD · On-site

$65K - $117K/yr

Acts as project manager creating detailed project plans with action steps timeframes and ... Summarizes and presents HCAPHS and Patient Experience data/trends as directed. * Prepares and ...

Sodexo

Patient Services Manager 1

Washington, DC · On-site

$67K - $87K/yr

Sodexo is seeking a Patient Services Manager 1 at Washington Hospital Center in Washington, DC ... Experience guiding frontline teams within service-driven operations such as mailroom, dining, or ...

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How much do patient experience manager jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for patient experience manager in Washington is $45.18, according to ZipRecruiter salary data. Most workers in this role earn between $26.68 and $58.27 per hour, depending on experience, location, and employer.

What does a patient experience manager do?

A Patient Experience Manager ensures that patients receive high-quality, compassionate care by improving processes, communication, and overall satisfaction in healthcare settings. They analyze patient feedback, implement service improvements, and work with medical staff to enhance the overall patient journey. Their role often includes training staff, addressing complaints, and fostering a patient-centered culture.

What are some typical responsibilities of a patient experience manager during a workweek?

A Patient Experience Manager often spends their week reviewing patient satisfaction scores, developing strategies to address service gaps, and collaborating with clinical and administrative teams to implement improvement initiatives. They frequently interact directly with patients to resolve concerns, gather feedback, and ensure their voices are heard in decision-making processes. Additionally, they lead staff training on communication and service excellence, analyze data for trends, and report findings to senior leadership. This role blends hands-on problem solving with strategic planning in a collaborative, patient-centered environment.

What are the key skills and qualifications needed to thrive in the patient experience manager position, and why are they important?

To thrive as a Patient Experience Manager, you need a background in healthcare administration, strong analytical skills, and experience in process improvement, often supported by a bachelor’s degree in health administration or a related field. Familiarity with patient satisfaction survey platforms, CRM systems, and metrics like HCAHPS is commonly required. Exceptional interpersonal skills, conflict resolution, and leadership abilities help you effectively engage with staff and address patient concerns. These skills ensure an enhanced patient journey, stronger organizational reputation, and continuous quality improvement within healthcare settings.

What are the most commonly searched types of Patient Experience jobs in Washington?

The most popular types of Patient Experience jobs in Washington are:

What are popular job titles related to Patient Experience Manager jobs in Washington?

For Patient Experience Manager jobs in Washington, the most frequently searched job titles are:

What job categories do people searching Patient Experience Manager jobs in Washington look for?

The top searched job categories for Patient Experience Manager jobs in Washington are:

What cities in Washington are hiring for Patient Experience Manager jobs?

Cities in Washington with the most Patient Experience Manager job openings:

Patient Experience Manager jobs near you
Infographic showing various Patient Experience Manager job openings in Washington as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 16% Part Time, and 3% Contract. Highlights an 82% Physical, 2% Hybrid, and 16% Remote job distribution, with an average salary of $93,968 per year, or $45.2 per hour.

Patient Experience Specialist

MedStar Health

Clinton, MD • On-site

$65K - $117K/yr

Other

This job post has expired today. Applications are no longer accepted.

Medstar Health rating

7.8

Company rating: 7.8 out of 10

Based on 240 frontline employees who took The Breakroom Quiz

134th of 898 rated healthcare providers

Job description

About the Job

General Summary of Position
The Patient Experience Specialist works in partnership with the Director of Patient Experience to identify plan and design programs that positively impact the Patient Experience. The incumbent analyzes appropriate databases to understand trends and provide insight while working collaboratively with all business unit leaders to implement strategies that improve HCAHPS scores and the overall Patient Experience. The incumbent promotes a culture consistent with the MedStar Health and MSMHC mission vision and values.

Primary Duties and Responsibilities

  • Performs data analysis and presentations related to patient experience improvement initiatives.
  • Works collaboratively with leaders and associates to develop and implement Patient Experience strategies for improvement based on best practices.
  • Serves as an internal consultant/facilitator providing guidance and support to plan implement and coordinate patient experience improvement projects. Generates strong project momentum and builds stakeholder ownership.
  • Acts as project manager creating detailed project plans with action steps timeframes and responsible parties to ensure project goals are met as scheduled across all business units. Develops key metrics used to measure success following project implementation. Collaborates in the development of training modules for implementing adopted strategies and tactics.
  • Contributes relevant content for internal communications to build awareness and understanding of Patient Experience initiatives.
  • Summarizes and presents HCAPHS and Patient Experience data/trends as directed.
  • Prepares and presents monthly reports to leadership as requested to include patient satisfaction and HCAPHS data from approved sources.
  • Acts as content expert to support leadership key departments and committees concerning patient experience matters.
  • Completes patient rounding as directed.
  • Performs other duties and responsibilities as needed.

Minimal Qualifications
Education

  • Bachelor's degree in nursing, health administration, public health, business administration, healthcare or a related field required

Experience

  • 3-4 years of experience in data analysis and process improvement preferred
  • Training in process improvement patient experience and data analysis preferred

Licenses and Certifications

  • Certified Patient Experience Professional (CPXP) thru the Beryl Institute within 1 Year required

Knowledge Skills and Abilities

  • Understanding of HCAHPS is preferred.

This position has a hiring range of
USD $65,062.00 - USD $117,291.00 /Yr.

What Medstar Health employees say

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Medstar Health logo

About Medstar Health

Sourced by ZipRecruiter

MedStar Health is dedicated to providing the highest quality care for people in Maryland and the Washington, D.C., region, while advancing the practice of medicine through education, innovation, and research. Our team of 32,000 includes physicians, nurses, residents, fellows, and many other clinical and non-clinical associates working in a variety of settings across our health system, including 10 hospitals and more than 300 community-based locations, the largest home health provider in the region, and highly respected institutes dedicated to research and innovation. As the medical education and clinical partner of Georgetown University for more than 20 years, MedStar Health is dedicated not only to teaching the next generation of doctors, but also to the continuing education, professional development, and personal fulfillment of our whole team. Together, we use the best of our minds and the best of our hearts to serve our patients, those who care for them, and our communities. It's how we treat people.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Columbia, MD, US

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