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Patient Experience Jobs in Washington (NOW HIRING)

MedStar Health

Patient Experience Specialist

Clinton, MD · On-site

$65K - $117K/yr

About the Job General Summary of Position The Patient Experience Specialist works in partnership with the Director of Patient Experience to identify plan and design programs that positively impact ...

ZOLL LifeVest

Patient Service Representative

Washington, DC · On-site

$19.75 - $25/hr

This is the perfect opportunity for the health professional with patient care and teaching experience to supplement his or her income. A typical LifeVest ® patient is in the hospital awaiting ...

ZOLL LifeVest

Patient Service Representative

La Plata, MD · On-site

$17.50 - $22.25/hr

This is the perfect opportunity for the health professional with patient care and teaching experience to supplement his or her income. A typical LifeVest ® patient is in the hospital awaiting ...

ZOLL LifeVest

Patient Service Representative

Washington, DC · On-site

$19.75 - $25.25/hr

This is the perfect opportunity for the health professional with patient care and teaching experience to supplement his or her income. A typical LifeVest ® patient is in the hospital awaiting ...

ZOLL LifeVest

Patient Service Representative

La Plata, MD · On-site

$17.50 - $22.25/hr

This is the perfect opportunity for the health professional with patient care and teaching experience to supplement his or her income. A typical LifeVest ® patient is in the hospital awaiting ...

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Patient Experience information

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How much do patient experience jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for patient experience in Washington is $21.88, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $22.88 per hour, depending on experience, location, and employer.

What is a patient experience professional?

A Patient Experience professional is responsible for improving the overall experience of patients within healthcare settings. They focus on ensuring that patients receive compassionate, effective, and timely care while addressing concerns and feedback from patients and their families. Their role often includes analyzing patient satisfaction data, implementing service improvements, and collaborating with clinical and non-clinical teams to enhance all aspects of patient interactions. By fostering a patient-centered culture, they help healthcare organizations provide better care and improve patient outcomes.

What are the key skills and qualifications needed to thrive in patient experience roles?

To excel in Patient Experience roles, a background in healthcare administration, customer service, or a related field, often supported by a relevant degree or certification, is essential. Familiarity with patient feedback systems, healthcare analytics tools, and electronic health records (EHRs) is typically required. Exceptional communication, problem-solving abilities, and empathy help professionals connect with patients and address their concerns effectively. These skills are vital to ensure positive patient interactions, improve satisfaction scores, and foster a culture of patient-centered care.

What are some common challenges faced by patient experience professionals, and how are they typically addressed?

Patient Experience professionals often face the challenge of balancing patient satisfaction with operational efficiency. They may encounter issues such as communication gaps between staff and patients, managing complaints, or addressing unmet expectations. To address these challenges, professionals regularly collect and analyze patient feedback, collaborate closely with clinical and administrative teams, and implement targeted improvement initiatives. Continuous staff training and fostering a culture of empathy are also key strategies to enhance the patient experience.

What is the difference between Patient Experience vs Patient Advocate?

AspectPatient ExperiencePatient Advocate
Required CredentialsHealthcare certifications, customer service skillsHealthcare knowledge, communication skills, certifications vary
Work EnvironmentHospitals, clinics, healthcare settingsHospitals, community organizations, healthcare facilities
Employer & Industry UsageHealthcare providers, hospitals, clinicsPatient support organizations, hospitals, advocacy groups
Search & Comparison IntentUnderstanding roles in patient care experienceAssisting patients, navigating healthcare systems

Patient Experience professionals focus on improving overall patient satisfaction and care quality within healthcare settings. Patient Advocates actively support and guide patients through their healthcare journeys, addressing concerns and ensuring their rights are protected. While both roles aim to enhance patient care, Patient Experience roles are more about service improvement, whereas Patient Advocates provide direct patient support and advocacy.

What are the career paths in patient experience?

Career paths in patient experience include roles such as Patient Experience Coordinator, Patient Advocate, and Patient Relations Manager. Advancement can lead to leadership positions like Director of Patient Experience or Chief Patient Officer, often requiring strong communication skills, healthcare knowledge, and experience in customer service or healthcare administration.

What is a patient experience job description?

A patient experience job involves improving patients' interactions with healthcare providers and facilities by addressing their needs, concerns, and satisfaction. Roles often include patient advocacy, communication, and ensuring a positive healthcare environment, requiring strong interpersonal and communication skills. These positions may also involve data collection and reporting to enhance service quality.

What are the most commonly searched types of Patient Experience jobs in Washington?

The most popular types of Patient Experience jobs in Washington are:

What are popular job titles related to Patient Experience jobs in Washington?

For Patient Experience jobs in Washington, the most frequently searched job titles are:

What job categories do people searching Patient Experience jobs in Washington look for?

The top searched job categories for Patient Experience jobs in Washington are:

What cities in Washington are hiring for Patient Experience jobs?

Cities in Washington with the most Patient Experience job openings:

Patient Experience jobs near you
Infographic showing various Patient Experience job openings in Washington as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 15% Part Time, 2% Temporary, and 8% Contract. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution, with an average salary of $45,516 per year, or $21.9 per hour.

Patient Experience Specialist

MedStar Health

Clinton, MD • On-site

$65K - $117K/yr

Other

This job post has expired today. Applications are no longer accepted.

Medstar Health rating

7.8

Company rating: 7.8 out of 10

Based on 240 frontline employees who took The Breakroom Quiz

134th of 898 rated healthcare providers

Job description

About the Job

General Summary of Position
The Patient Experience Specialist works in partnership with the Director of Patient Experience to identify plan and design programs that positively impact the Patient Experience. The incumbent analyzes appropriate databases to understand trends and provide insight while working collaboratively with all business unit leaders to implement strategies that improve HCAHPS scores and the overall Patient Experience. The incumbent promotes a culture consistent with the MedStar Health and MSMHC mission vision and values.

Primary Duties and Responsibilities

  • Performs data analysis and presentations related to patient experience improvement initiatives.
  • Works collaboratively with leaders and associates to develop and implement Patient Experience strategies for improvement based on best practices.
  • Serves as an internal consultant/facilitator providing guidance and support to plan implement and coordinate patient experience improvement projects. Generates strong project momentum and builds stakeholder ownership.
  • Acts as project manager creating detailed project plans with action steps timeframes and responsible parties to ensure project goals are met as scheduled across all business units. Develops key metrics used to measure success following project implementation. Collaborates in the development of training modules for implementing adopted strategies and tactics.
  • Contributes relevant content for internal communications to build awareness and understanding of Patient Experience initiatives.
  • Summarizes and presents HCAPHS and Patient Experience data/trends as directed.
  • Prepares and presents monthly reports to leadership as requested to include patient satisfaction and HCAPHS data from approved sources.
  • Acts as content expert to support leadership key departments and committees concerning patient experience matters.
  • Completes patient rounding as directed.
  • Performs other duties and responsibilities as needed.

Minimal Qualifications
Education

  • Bachelor's degree in nursing, health administration, public health, business administration, healthcare or a related field required

Experience

  • 3-4 years of experience in data analysis and process improvement preferred
  • Training in process improvement patient experience and data analysis preferred

Licenses and Certifications

  • Certified Patient Experience Professional (CPXP) thru the Beryl Institute within 1 Year required

Knowledge Skills and Abilities

  • Understanding of HCAHPS is preferred.

This position has a hiring range of
USD $65,062.00 - USD $117,291.00 /Yr.

What Medstar Health employees say

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Benefits

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Medstar Health logo

About Medstar Health

Sourced by ZipRecruiter

MedStar Health is dedicated to providing the highest quality care for people in Maryland and the Washington, D.C., region, while advancing the practice of medicine through education, innovation, and research. Our team of 32,000 includes physicians, nurses, residents, fellows, and many other clinical and non-clinical associates working in a variety of settings across our health system, including 10 hospitals and more than 300 community-based locations, the largest home health provider in the region, and highly respected institutes dedicated to research and innovation. As the medical education and clinical partner of Georgetown University for more than 20 years, MedStar Health is dedicated not only to teaching the next generation of doctors, but also to the continuing education, professional development, and personal fulfillment of our whole team. Together, we use the best of our minds and the best of our hearts to serve our patients, those who care for them, and our communities. It's how we treat people.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Columbia, MD, US

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