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Remote Patient Experience Jobs in California (NOW HIRING)

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Remote Patient Experience information

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How much do remote patient experience jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for remote patient experience in California is $23.18, according to ZipRecruiter salary data. Most workers in this role earn between $15.54 and $24.25 per hour, depending on experience, location, and employer.

What is a remote patient experience?

A Remote Patient Experience job involves supporting patients virtually by assisting with inquiries, appointment scheduling, technical troubleshooting, and overall satisfaction with healthcare services. This role focuses on enhancing patient engagement, addressing concerns, and ensuring seamless communication between patients and healthcare providers. It may involve working with telehealth platforms, patient portals, and customer service tools to improve the overall patient experience. Strong communication skills and empathy are essential for success in this role.

What are some typical challenges faced in a remote patient experience role, and how can they be managed?

A common challenge in a Remote Patient Experience position is building trust and rapport with patients without face-to-face contact, which requires excellent communication and empathy. Remote team members may also navigate complex patient inquiries and coordinate with various departments or providers to resolve issues efficiently. To manage these challenges, leveraging technology for clear communication, staying organized, and having a thorough understanding of healthcare workflows are crucial. Most organizations provide comprehensive training and support to help remote staff deliver seamless care and maintain high patient satisfaction.

What are the key skills and qualifications needed to thrive in the remote patient experience position, and why are they important?

Excelling in a Remote Patient Experience role requires strong customer service abilities, familiarity with healthcare processes, and ideally a background in health administration or a related field. Familiarity with patient communication platforms, CRM systems, telehealth tools, and HIPAA compliance is often necessary. Outstanding listening skills, patience, and the ability to communicate compassionately and clearly help set candidates apart. These competencies are vital for providing positive patient interactions, efficiently addressing concerns, and supporting overall satisfaction in a remote healthcare setting.

What are the most commonly searched types of Patient Experience jobs in California?

The most popular types of Patient Experience jobs in California are:

What cities in California are hiring for Remote Patient Experience jobs?

Cities in California with the most Remote Patient Experience job openings:

Infographic showing various Remote Patient Experience job openings in California as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, and 3% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $48,212 per year, or $23.2 per hour.

Licensed Mental Health Therapist - Remote Telehealth Services

Raze Care Spine and Joint Rehab Center

Roseville, CA โ€ข Remote

Full-time

Medical, Retirement, PTO

Posted 20 days ago


Job description

Position Overview

Raze Care Spine and Joint Rehab Center is seeking dedicated and compassionate Mental Health Counselors to join our innovative team. This full-time position provides a unique opportunity to deliver mental health support remotely through our cutting-edge telehealth platform. As a Mental Health Counselor, you will conduct assessments, provide counseling, and collaborate with other healthcare professionals to ensure comprehensive care for patients.

About the Organization

Located in the vibrant city of Roseville, California, Raze Care Spine and Joint Rehab Center is a leading provider of rehabilitation services dedicated to enhancing the mental and physical health of our diverse community. Our team comprises licensed therapists who are passionate about fostering wellness and personal growth among our patients. We pride ourselves on a multidisciplinary approach that integrates physical and mental health services, ensuring holistic care.

Work Environment

This role is designed to offer flexibility, operating on a remote telehealth model that allows counselors to reach patients in the comfort of their own homes. You'll leverage advanced technology to engage with patients efficiently. Our organization fosters a supportive and collaborative work atmosphere, where communication and teamwork are paramount. Although primarily remote, our counselors also connect with a network of healthcare professionals within the organization to provide comprehensive patient care.

Key Responsibilities
  • Complete comprehensive assessments to determine the mental health needs of patients and develop individualized treatment plans tailored to their concerns.
  • Provide short-term counseling and crisis intervention for patients facing various emotional challenges, ranging from anxiety and depression to trauma-related issues.
  • Facilitate engaging therapy groups and informative workshops on topics pertinent to mental health and personal development, using evidence-based practices.
  • Collaborate actively with multidisciplinary teams, including physicians, physical therapists, and patient support services, to coordinate the overall treatment efforts for patients.
  • Engage in community outreach activities to promote mental health awareness and prevention initiatives, such as education campaigns and wellness events.
  • Utilize electronic health record (EHR) systems to maintain accurate, confidential patient documentation that adheres to professional ethical standards.
Patient Population / Client Focus

The ideal candidate will work with a diverse patient population, including individuals with chronic pain, mental health concerns related to injury recovery, and those seeking general mental health support. Understanding the unique challenges faced by patients with physical ailments is essential, as mental well-being is an integral part of their rehabilitation journey.

Qualifications
  • A valid state license as a Marriage and Family Therapist (LMFT), Licensed Professional Clinical Counselor (LPCC), Licensed Clinical Social Worker (LCSW), or a licensed Psychologist.
  • A Bachelorโ€™s degree is required; however, a Masterโ€™s or Doctorate in Counseling, Psychology, Social Work, or a related field is preferred.
  • Strong understanding of the mental health challenges faced by patients, particularly within the healthcare system.
  • Exceptional communication and interpersonal skills to effectively engage with patients and the broader healthcare team.
  • Familiarity with evidence-based therapeutic approaches and brief intervention models, particularly in a remote setting.
  • The ability to manage a diverse patient caseload while prioritizing tasks effectively in a dynamic remote work environment.
Preferred Experience
  • Experience in a telehealth or digital counseling environment is highly valued, as it is instrumental in adapting to remote patient interactions.
  • Prior experience in a hospital or healthcare setting, particularly in rehabilitation, is advantageous to navigate the comprehensive care model effectively.
  • Involvement in community outreach or mental health advocacy initiatives illustrates a commitment to improving public understanding of mental health issues.
Compensation and Benefits
  • Competitive salary ranging from USD 115,000 to 130,000 annually, commensurate with experience and qualifications.
  • A robust benefits package, including comprehensive health insurance, a retirement plan, and generous paid time off, promoting work-life balance and employee well-being.
  • Access to continuing education resources and professional development opportunities, enabling counselors to advance their expertise and clinical skills.
  • A collegial work environment that emphasizes collaboration among a dedicated team of healthcare professionals.
  • Opportunities to engage in research initiatives and potential publication collaborations in the field of mental health and rehabilitation.
  • Access to hospital resources, such as libraries, wellness facilities, and cultural events to enrich your professional and personal life.
Career Growth Opportunities

At Raze Care, we prioritize the professional growth of our staff. Counselors will have continual opportunities to expand their skill set through specialized training, mentorship programs, and participation in interdepartmental collaborations. As our center grows, we encourage professionals to explore leadership roles within the organization, fostering a culture of advancement.

Why Join Our Team

If you are a licensed mental health therapist who is dedicated to making a real difference in the lives of patients, we invite you to become part of our dynamic team. At Raze Care, you will contribute to a culture that values health, compassion, and collaboration, while enjoying a flexible, supportive work environment. Your efforts will directly impact the quality of care and overall well-being of our patients, and we are excited to see the positive changes you can bring.

Application Information

Ready to take the next step in your career? Submit your resume and cover letter today to join Raze Care Spine and Joint Rehab Center in transforming mental health support through innovative telehealth services.