Remote Oracle Support Jobs (NOW HIRING)

Job Summary
This position focuses on guiding and assisting clients through all phases of project implementations of Oracle Cloud ERP Procurement Applications. The Functional Consultant is expected to have expertise in Oracle Procurement Applications
About Apex IT:
Apex IT is a global consulting firm that provides award-winning services to transform the customer, employee, and student experiences. Since 1997, our Salesforce and Oracle experts have provided a full range of enterprise solutions including CRM and related applications that support sales, marketing, and service; financial reporting; HR; and Business Intelligence. As a remote company, we have top talent all over the United States and India and are continuously growing. We provide our team with a flexible work-life balance in addition to the traditional benefits.
Job Title: Oracle Cloud Procurement Consultant
This position focuses on guiding and assisting clients through all phases of project implementations of Oracle Cloud ERP Procurement Applications. The Functional Consultant is expected to have expertise in Oracle Procurement Applications
Classification: Exempt under the Fair Labor Standards Act (FLSA)
Reports to: President
Work Location/Travel: Work is remote or on-site at client location. Percentage of travel to client sites, where the travel occurs, such as locally or in specific countries or states, and whether the travel is overnight, varies
Responsibilities:
• Using in-depth knowledge of the Oracle Cloud Procurement Applications, as well as industry best practice expertise, consult with clients to provide cost effective solutions to solve business issues
• Provide high quality customer support, by working with client teams in gathering information to solve day to day system issues
• Trouble shoot client issues by performing various activities such as research, open SRs, system testing, and system configuration.
• Collaborate with client team in performing upgrade activities such as system configuration, testing and end user training
• Proactively contribute to the overall support process, by suggesting & executing new process efficiencies, documenting common support issues and workarounds, to minimize number of future support requests
• Refine customer requirements in detail, document and present to the client for approval.
• Identifies and applies creative and innovative approaches to resolving system issues
• Work with Oracle to resolve service requests
• Participate in team training activities to keep current with Oracle Cloud functionality
Required Skills:
• Minimum 5 years of experience as an Oracle Functional consultant with 2+ years of experience in implementing or supporting Oracle Cloud projects and upgrades.
• Oracle Cloud certifications are a plus.
• Strong consulting experience and business analytical skills to gather and document business requirements, lead trouble shooting analysis, perform functional configuration and manage upgrade testing
• Ability to research, test, configure and solve client issues in a timely manner
• Ability to track and manage service request with Oracle support
• Proven experience with guiding clients through business process improvements and solving day to day issues.
• Ability to lead a team, work independently and manage multiple task assignments.
• Prior experience leading or managing projects.
• Excellent interpersonal, organizational, presentation, and communication skills.
• High commitment to exceed performance expectations.
• Excellent interpersonal, organizational, presentation, and communication skills
• High commitment to exceed performance expectations
• Senior enough to be able to independently handle client expectations
• Professional approach when dealing with internal and external customers
• Ability to maintain a positive attitude under stressful circumstances
• Proficient with MS Office applications (Word, Excel, PowerPoint)
Work Environment:
The work environment is remote or on-site at a client location. While remote, employees are expected to provide office space for themselves with a professional background (including virtual backgrounds) and noise level. A reliable and consistent internet connection is required.
Position Type and expected hours of work:
• (Full time or part time, typical work hours and shifts, days of week, and whether overtime is expected)
• Full time work during Apex IT business hours and, at times, outside of business hours, if required.
Other Duties: This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required. Duties, responsibilities, and activities may change, or new ones may be assigned at any time, with or without notice.