Remote Operations Manager Jobs in Springfield, MA

Who Are We?

Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Compensation Overview

The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.

Salary Range

$126,500.00 - $208,700.00

Target Openings

1

What Is the Opportunity?

Identity and Access Management (IAM) team within Travelers Cybersecurity organization is seeking IAM Operations Engineer to join the IAM Operations support team.
Responsible for reviewing servers and applications performance metrics to identify bottlenecks, address issues and enhance efficiency. Works across organization with diverse engineering teams and lines of business to quickly troubleshoot, identify and resolve business impacting incidents. Remains organized, focused and cool-headed while working under immense pressure. Participates in 24/7 critical applications support occasionally working after hours and weekends to implement changes or troubleshoot and resolve issues. Possesses great communication skills (written and oral) handling sometimes difficult conversations with customers. Ability to multi-task in an environment of changing priorities
This position requires a technical, self-driven, self-learning, people-oriented individual that will thrive under quickly changing challenging situations.

Under general supervision, demonstrates a general understanding of the activities performed related to Identity and Access Management support. Plans at an operational level designing and developing technology solutions interfacing with appropriate customers, management, and technical resources. Facilities and/or participates in the design, development, and implementation of technology solutions supporting one or more business and/or technology area. Ability to multi-task in an environment of changing priorities. This job does not manage others.

Primary Job Duties & Responsibilities

• Provide production support to various Web Access Management services supported by IAM, including, SiteMinder, Access Gateway, Okta, Profile Abstraction data provisioning, SSO certificates renewal.
• Provide production support for Identity Management services supported by IAM including Sailpoint IIQ, SailPoint nightly batch processes checkout, MFA.
• Setup and support Autosys batch jobs.
• Coordinate with different teams to close open issues by doing continuous follow ups.
• Provide support for all Identity & Access Management services by setting up changes, resolving incidents, investigating problem and complete service requests.
• Coordinate and communicate LOB impacting changes at cross LOB meetings.
• Implement changes during application change windows adhering to ECRM guidelines.

What Will Our Ideal Candidate Have?

• Job Specific Technical Skills & Competencies
• Working experience of Identity & Access Management skills like Okta SSO and SailPoint ISC
• Working experience of server administration and usage of remote admin tools
• Good knowledge of Unix and Windows Operating systems SQL
• Good knowledge of LDAP server installation, configuration and directory support
• Good knowledge of SQL commands
• Good knowledge of F5(Load balancer), DNS, DHCP, & IP configuration
• Good knowledge of servers service monitoring
• Working experience of Active Directory/AD LDS, Azure
• Experience with ServiceNow
• Experience with AI
• Good to have scripting knowledge like Perl/Shell/Powershell or any other scripting knowledge

Environmental / Work Schedules / Other

• Work off hours and weekends
• Participate in nights and weekends critical applications on call support
• Ability to learn new skills
  

What is a Must Have?

• Bachelor's degree in Computer Science, similar degree, or its equivalent in work experience.
• 4 years of experience in Information Technology Security Engineering or Software engineering.

What Is in It for You?

• Health Insurance:Employees and their eligible family members - including spouses, domestic partners, and children - are eligible for coverage from the first day of employment.
• Retirement:Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.
• Paid Time Off:Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
• Wellness Program:The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.
• Volunteer Encouragement:We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.

Employment Practices

Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.

In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions.

If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you.

Travelers reserves the right to fill this position at a level above or below the level included in this posting.

To learn more about our comprehensive benefit programs please visit http://careers.travelers.com/life-at-travelers/benefits/.