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Remote Non Voice Email Chat Support Jobs in Rochester, NY

Provide day-to-day administrative support to healthcare providers and office teams. * Schedule and ... Respond to routine patient inquiries by phone, email, and other approved communication channels.

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Remote Non Voice Email Chat Support information

What is a remote non voice email chat support?

A Remote Non Voice Email Chat Support job involves assisting customers through written communication channels such as email and live chat, rather than over the phone. Employees in this role respond to customer inquiries, resolve issues, and provide information about products or services while working from a remote location. This position requires strong written communication skills, attention to detail, and the ability to multitask across different customer conversations. It is ideal for individuals who prefer not to communicate verbally and are comfortable using technology to support customers.

What are the key skills and qualifications needed to thrive as a remote non voice email chat support specialist?

To excel as a Remote Non Voice Email Chat Support specialist, you need strong written communication, problem-solving abilities, and a good command of the English language, often supported by a high school diploma or equivalent. Familiarity with customer support platforms like Zendesk, Freshdesk, or Salesforce Service Cloud is typically required. Attention to detail, patience, and the ability to multitask set top performers apart in this role. These skills ensure efficient, accurate, and professional customer service, which helps maintain customer satisfaction and loyalty in a remote environment.

What are some common challenges faced by remote non voice email chat support representatives, and how can they be effectively managed?

Remote Non Voice Email Chat Support representatives often encounter challenges such as managing high volumes of inquiries, ensuring clear and empathetic written communication, and resolving complex issues without verbal cues. Staying organized and utilizing templates or knowledge bases can help manage workload efficiently. Additionally, practicing active listening in written form and collaborating with team members through internal chat tools can enhance response quality and support effective problem-solving.

What is the difference between Remote Non Voice Email Chat Support vs Remote Voice Customer Service Representative?

AspectRemote Non Voice Email Chat SupportRemote Voice Customer Service Representative
Communication ModeText-based via email and chatVerbal via phone or voice calls
Work EnvironmentComputer, internet, chat/email platformsComputer, headset, phone system
Skills RequiredWritten communication, patience, problem-solvingVerbal communication, active listening, empathy
Common IndustriesRetail, tech support, e-commerceTelecom, banking, insurance

Remote Non Voice Email Chat Support involves assisting customers through written communication channels like email and live chat, focusing on clear, concise responses. Remote Voice Customer Service Representatives handle customer inquiries via phone, requiring strong verbal skills and active listening. Both roles require customer service skills but differ mainly in communication mode and environment.

What are the most commonly searched types of Non Voice Email Chat Support jobs in Rochester, NY?

The most popular types of Non Voice Email Chat Support jobs in Rochester, NY are:

What are popular job titles related to Remote Non Voice Email Chat Support jobs in Rochester, NY?

For Remote Non Voice Email Chat Support jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Remote Non Voice Email Chat Support jobs in Rochester, NY look for?

The top searched job categories for Remote Non Voice Email Chat Support jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Remote Non Voice Email Chat Support jobs?

Cities near Rochester, NY with the most Remote Non Voice Email Chat Support job openings:

Infographic showing various Remote Non Voice Email Chat Support job openings in Rochester, NY as of September 2026, with employment types broken down into 80% Full Time, 11% Part Time, 2% Temporary, and 7% Contract. Highlights an 25% In-person, and 75% Remote job distribution.

Remote Licensed Mental Health Counselor - Full-Time Opportunity

Rochester, NY • Remote

Full-time

This job post has expired today. Applications are no longer accepted.


Job description

Position Overview

Life Mend Mental and Behavioral Services is actively seeking a dedicated and compassionate Licensed Mental Health Counselor to join our team in a full-time, remote position based in Rochester, New York. Our ideal candidate is a licensed mental health professional who is eager to make a positive impact on clients' lives while enjoying flexibility in their work schedule and the resources to support their practice.

About the Organization

At Life Mend Mental and Behavioral Services, we are committed to providing exceptional mental health care to our client community. Our practice specializes in outpatient services that focus on individual counseling. We prioritize a supportive environment where mental health professionals can thrive, offering not only competitive compensation but also extensive technological and administrative support. Our mission is to foster mental wellness and resilience, ensuring that our clients receive tailored care suited to their needs.

Work Environment

The position is fully remote, allowing you to work from the comfort of your home while managing your schedule to fit your lifestyle. We ensure that our counselors have access to an all-in-one therapy platform that serves as your private online office, offering tools for live consultations via video and chat, as well as secure messaging with clients. This setup minimizes administrative burdens and enables you to focus solely on providing high-quality care.

Key Responsibilities
  • Conduct individual counseling sessions through video chats to address client mental health needs and to promote holistic wellbeing.
  • Encourage open dialogue with clients about their emotions and experiences, facilitating insight and understanding in their personal journeys.
  • Act as a dedicated client advocate, empowering individuals to define and work toward their personal goals.
  • Evaluate clients’ mental health conditions using a thorough assessment process, and develop treatment plans grounded in evidence-based practices according to your clinical expertise.
  • Maintain accurate clinical documentation and ensure compliance with ethical standards and regulations applicable to remote therapy practices.
Patient Population / Client Focus

Our client population consists of stable adults with low acuity mental health issues. All clients undergo a careful screening process before booking, ensuring that every case is manageable and well-suited to your professional focus. Additionally, we pride ourselves on matching counselors to clients based on shared interests and specialties, providing a personalized approach to therapy that enhances therapeutic outcomes.

Qualifications
  • A Master’s degree in Social Work, Marriage and Family Therapy, Mental Health Counseling, or Psychology is required.
  • Candidates must hold a valid and active license from the state board to practice independently without supervision. Acceptable licenses include:
    • Licensed Marriage and Family Therapist (LMFT)
    • Licensed Mental Health Counselor (LMHC)
    • Licensed Clinical Social Worker (LCSW)
  • No limited or provisional licenses will be considered, and candidates must be in good standing with no disciplinary actions on their record.
Preferred Experience

While a focus on stability and low acuity clients is essential, experience working in remote therapy settings or proficiency with telehealth tools is advantageous. Candidates who excel in interpersonal skills and demonstrate a sympathetic nature, alongside strong computer literacy, will thrive in this role.

Compensation and Benefits
  • Competitive salary range of USD 90,000 to 104,000 annually, commensurate with experience and hours worked.
  • A sign-on bonus to welcome you to our team.
  • Weekly direct deposit for timely payroll management.
  • Monthly healthcare stipend for full-time counselors, enhancing your quality of life.
  • Minimal paperwork, allowing you to dedicate more time to counseling rather than administrative tasks.
Career Growth Opportunities

Life Mend Mental and Behavioral Services believes in fostering the professional development of our counselors. We offer pathways for growth, including mentorship programs, continued education workshops, and opportunities to expand your clinical practice. Full-time counselors can expect to build a sizeable caseload quickly, enhancing both their experience and financial stability.

Why Join Our Team

Joining Life Mend means becoming part of a supportive and innovative mental health community. We respect the balance between your professional and personal life, offering you the autonomy to design your own schedule and workload. Say goodbye to marketing headaches, as we provide unlimited client referrals to keep your calendar filled. With our robust support system and emphasis on team culture, you’ll be set up for success in helping others.

Application Information

If you are ready to take the next step in your counseling career with Life Mend Mental and Behavioral Services, please apply with your resume today. We look forward to welcoming you to our team and starting your journey in making a difference in the lives of others.