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Remote Non Voice Email Chat Support Jobs in Rochester, NY

Basic understanding of IP-based systems, remote diagnostic tools, and ticketing systems ... email. • Occasional travel to client meetings, industry events, or training sessions may be ...

This is a remote position. We're looking to hire a Client Support & Services Specialist who can ... Respond to client and member inquiries through phone, email, and other approved communication ...

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Remote Non Voice Email Chat Support information

What is a remote non voice email chat support?

A Remote Non Voice Email Chat Support job involves assisting customers through written communication channels such as email and live chat, rather than over the phone. Employees in this role respond to customer inquiries, resolve issues, and provide information about products or services while working from a remote location. This position requires strong written communication skills, attention to detail, and the ability to multitask across different customer conversations. It is ideal for individuals who prefer not to communicate verbally and are comfortable using technology to support customers.

What are the key skills and qualifications needed to thrive as a remote non voice email chat support specialist?

To excel as a Remote Non Voice Email Chat Support specialist, you need strong written communication, problem-solving abilities, and a good command of the English language, often supported by a high school diploma or equivalent. Familiarity with customer support platforms like Zendesk, Freshdesk, or Salesforce Service Cloud is typically required. Attention to detail, patience, and the ability to multitask set top performers apart in this role. These skills ensure efficient, accurate, and professional customer service, which helps maintain customer satisfaction and loyalty in a remote environment.

What are some common challenges faced by remote non voice email chat support representatives, and how can they be effectively managed?

Remote Non Voice Email Chat Support representatives often encounter challenges such as managing high volumes of inquiries, ensuring clear and empathetic written communication, and resolving complex issues without verbal cues. Staying organized and utilizing templates or knowledge bases can help manage workload efficiently. Additionally, practicing active listening in written form and collaborating with team members through internal chat tools can enhance response quality and support effective problem-solving.

What is the difference between Remote Non Voice Email Chat Support vs Remote Voice Customer Service Representative?

AspectRemote Non Voice Email Chat SupportRemote Voice Customer Service Representative
Communication ModeText-based via email and chatVerbal via phone or voice calls
Work EnvironmentComputer, internet, chat/email platformsComputer, headset, phone system
Skills RequiredWritten communication, patience, problem-solvingVerbal communication, active listening, empathy
Common IndustriesRetail, tech support, e-commerceTelecom, banking, insurance

Remote Non Voice Email Chat Support involves assisting customers through written communication channels like email and live chat, focusing on clear, concise responses. Remote Voice Customer Service Representatives handle customer inquiries via phone, requiring strong verbal skills and active listening. Both roles require customer service skills but differ mainly in communication mode and environment.

What are the most commonly searched types of Non Voice Email Chat Support jobs in Rochester, NY?

The most popular types of Non Voice Email Chat Support jobs in Rochester, NY are:

What are popular job titles related to Remote Non Voice Email Chat Support jobs in Rochester, NY?

For Remote Non Voice Email Chat Support jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Remote Non Voice Email Chat Support jobs in Rochester, NY look for?

The top searched job categories for Remote Non Voice Email Chat Support jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Remote Non Voice Email Chat Support jobs?

Cities near Rochester, NY with the most Remote Non Voice Email Chat Support job openings:

Infographic showing various Remote Non Voice Email Chat Support job openings in Rochester, NY as of September 2026, with employment types broken down into 80% Full Time, 11% Part Time, 2% Temporary, and 7% Contract. Highlights an 25% In-person, and 75% Remote job distribution.

Remote Licensed Mental Health Counselor - Full-Time Position

Webster, NY • Remote

Wholeness Rediscovered Behavioral Rehabilitation Center

$90K - $100K/yr

Full-time

Medical

Posted 25 days ago


Job description

Position Overview

We are seeking a passionate and dedicated Licensed Mental Health Counselor to join our team at Wholeness Rediscovered Behavioral Rehabilitation Center. This fully remote, full-time role allows you to support individuals in achieving mental health wellness from the comfort of your own home. You will play a crucial role in providing solution-based care to clients, helping them navigate their mental health challenges, and fostering positive outcomes in their lives.

About the Organization

Wholeness Rediscovered Behavioral Rehabilitation Center, located in Webster, New York, is committed to expanding access to effective mental health care. Driven by a mission to support millions of Americans dealing with various mental health conditions, we pride ourselves on fostering an environment where our mental health professionals can thrive and make a significant impact on their clients' lives.

Work Environment

Our work setting is entirely remote, allowing our team members the flexibility to create a work-life balance that suits their needs. You will conduct one-on-one counseling sessions with clients via video chat, ensuring that you provide high-quality support while enjoying the comfort of your own home.

Key Responsibilities
  • Conduct individual counseling sessions through secure video conferencing platforms to improve clients' mental health and well-being.
  • Facilitate discussions to help clients express their emotions and experiences, aiding them in gaining insight into their behavior and relationships.
  • Act as a client advocate by assisting in goal-setting and maintaining a supportive, empathetic approach throughout the therapeutic process.
  • Evaluate clients' mental health conditions and develop tailored treatment plans using a solution-focused methodology, leveraging your clinical expertise.
Patient Population / Client Focus

Your work will focus on serving a diverse client population dealing with various mental health challenges, including anxiety, depression, trauma, and relationship issues. Your ability to connect with clients and establish trust will be key to fostering a conducive therapeutic environment.

Qualifications
  • A Master’s degree in Social Work, Marriage and Family Therapy, Mental Health Counseling, or Psychology.
  • Must possess a full, unrestricted license to practice independently without supervision from the State Board, such as LMFT, LMHC, or LCSW.
  • Strong clinical and diagnostic skills, with a history of effectively managing a caseload of clients.
  • Exceptional interpersonal communication skills, demonstrating a sympathetic and understanding demeanor.
Preferred Experience
  • Proven experience in a clinical setting, particularly in remote counseling or teletherapy.
  • Familiarity with solution-based therapeutic techniques, including examples of successful client outcomes.
  • Demonstrated ability in utilizing technology for clinical documentation and telehealth platforms.
Compensation and Benefits

This full-time position offers a competitive salary range of $90,000 to $100,000 per year, depending on your experience and hours worked. In addition, we provide comprehensive benefits, including health insurance, weekly direct deposits, and flexible work hours that allow you to customize your schedule each week. Our counselors also benefit from minimal paperwork as the organization handles administrative tasks and billing, enabling you to focus on your clients.

Career Growth Opportunities

At Wholeness Rediscovered, we prioritize the professional development of our mental health counselors. We encourage ongoing education and provide resources for further training in specialized therapeutic techniques. You will have the opportunity to build a customized caseload that aligns with your areas of expertise, enabling you to excel in your practice while increasing your earning potential through unlimited referrals.

Why Join Our Team

If you are looking for a fulfilling position where you can make a meaningful impact on individuals' lives, join our team at Wholeness Rediscovered. We value the well-being of our counselors just as much as that of our clients. We foster a supportive community where your voice is heard, and your professional insights are valued. Together, we can break down barriers to mental health care and help individuals rediscover their path to wellness.

Application Information

If you're ready to take the next step in your mental health career, please submit your CV along with your state and license information. We look forward to welcoming you to our committed team of professionals who are dedicated to transforming lives through compassionate, solution-based counseling.