Position: Assistant Operations Manager
Location: Fully Remote
Work Model: Fully Remote, equipment provided
Compensation: $75,000โ$85,000 base salary
Bonus: Performance bonuses based on team KPIs
Schedule: MondayโFriday, 8:00 AMโ5:00 PM CST, with occasional Saturday rotation
Benefits: Health insurance, PTO, equipment provided, professional development reimbursements
Overview
A high-performing mortgage team is hiring a fully remote Assistant Operations Manager to support increased loan volume and pipeline complexity. This role will assist the Operations Manager in overseeing daily processing operations, supervising processors and junior processors, managing pipeline movement, enforcing compliance deadlines, handling escalations, and improving operational accountability.
This is a strong fit for someone with mortgage operations, processing, or underwriting experience who understands the broker channel, can coach processing staff, and is comfortable working in a fast-paced, tech-forward environment. The team uses AI-powered operations tools, Monday.com, Slack, ARIVE, and automated workflows to support pipeline management, compliance monitoring, client communication, and team performance.
Responsibilities
โข Assist the Operations Manager in overseeing daily loan processing operations
โข Monitor pipeline flow, processing turn times, submission readiness, and file movement through underwriting and closing
โข Supervise and coach processors and junior processors
โข Conduct daily check-ins, balance workloads, and support team accountability
โข Review submissions for quality control and readiness
โข Enforce TRID timelines, lock expirations, CD approvals, closing date coordination, and regulatory deadlines
โข Handle escalations involving stuck files, lender issues, missing conditions, client/realtor complaints, and other file-level issues
โข Drive issue resolution before escalations become larger problems
โข Coordinate file handoffs from sales to processing
โข Work with LOAs/Pre-Approval Specialists to ensure smooth transitions into processing
โข Manage lender submissions, underwriting follow-ups, and condition responses
โข Monitor and report on KPIs, including submission readiness, condition clearing rates, turn times, pull-through rates, and client satisfaction
โข Identify bottlenecks and recommend process improvements
โข Communicate clearly with processors, LOAs, lenders, clients, and leadership
โข Use ARIVE, Monday.com, Slack, RingCentral, HeyMarket, Microsoft Office/Google Workspace, and related operations tools
โข Support a fully remote, distributed mortgage operations team
Qualifications
โข 2โ4+ years of mortgage operations, processing, or underwriting experience
โข Strong knowledge of Conventional, FHA, VA, and USDA loan programs
โข Experience managing, mentoring, coaching, or informally leading a processing team
โข Solid understanding of TRID/RESPA compliance and disclosure timelines
โข Broker channel or wholesale lending experience preferred
โข Proficiency with loan origination systems
โข ARIVE experience strongly preferred
โข Experience with Monday.com, Slack, RingCentral, HeyMarket, Microsoft Office/Google Workspace, and Loan Sifter preferred
โข Encompass, BytePro, or other LOS experience a plus
โข Strong organizational skills and ability to track multiple files and deadlines
โข Strong communication skills with processors, LOAs, lenders, clients, and leadership
โข Ability to identify bottlenecks and resolve issues proactively
โข Detail-oriented with a compliance-first mindset
โข Comfortable working in a fast-paced, high-accountability remote environment
โข Strong written communication skills
โข Comfortable with AI tools, automated workflows, and tech-forward operations systems
โข Ability to work MondayโFriday, 8:00 AMโ5:00 PM CST, with occasional Saturday rotation