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Remote Network Operations Center Jobs (NOW HIRING)

Five9

Senior Network Engineer, Network Operations

$106K - $145K/yr

Five9 is a leading provider of cloud contact center software, bringing the power of cloud ... This role is fully remote for candidates who reside outside the 30 mile radius of one of our ...

Nexcess

Network Operations Administrator

Lansing, MI · On-site +1

$25 - $30/hr

About the role The Network Operations Administrator is responsible for supporting the stability ... Remote | Onsite available in Lansing, MI Employment type: Permanent, Full-time Pay Range: $25 - $30 ...

IonQ

Manager, Global Network Operations

Bothell, WA · On-site +1

$95K - $127K/yr

We are open to hybrid and remote options for the right candidate. Travel: 25-40% domestic or ... Global Network Operations & Lifecycle Management * Infrastructure Reliability: Oversee the ...

Kinetik

Remote Operations Center Operator

Midland, TX · On-site +1

$17.75 - $21.75/hr

The Remote Operations Center (ROC) is responsible for the coordinated efforts of maintaining, monitoring and controlling assets throughout the Kinetik system. The ROC deploys various teams to ensure ...

Touchstone 1

Be Seen First

Network Engineers

Las Vegas, NV · Remote

$60K - $65K/yr

... Network Operations Center. The ideal candidates would have on-the-job experience and proven ... This is a remote role and on-site when needed, around once a week. Candidate living in Las Vegas or ...

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How much do remote network operations center jobs pay per year?

As of Jul 10, 2026, the average yearly pay for remote network operations center in the United States is $119,285.00, according to ZipRecruiter salary data. Most workers in this role earn between $93,000.00 and $161,000.00 per year, depending on experience, location, and employer.

What are some common challenges faced by professionals working in a Remote Network Operations Center (NOC)?

Professionals in a Remote Network Operations Center often manage multiple systems and resolve technical incidents in real-time, which can be challenging given the need for quick decision-making and prioritization. Communication is key, as team members typically collaborate across shifts and locations to ensure 24/7 network reliability. Adapting to rapidly changing technologies and troubleshooting remotely without physical access to equipment requires strong analytical skills and resourcefulness. Despite these challenges, NOC roles provide excellent opportunities to hone technical skills and advance into network engineering or leadership positions.

What is a Remote Network Operations Center (NOC)?

A Remote Network Operations Center (NOC) is a centralized location where IT professionals monitor, manage, and maintain a company's network infrastructure remotely. The NOC team is responsible for ensuring network availability, performance, and security, often by proactively identifying and resolving issues before they impact users. Remote NOCs use specialized tools to oversee servers, networks, and other critical systems, providing support without needing to be physically present at the client site. This approach helps organizations reduce downtime, improve efficiency, and optimize their IT resources.

What is the difference between Remote Network Operations Center vs Network Support Specialist?

AspectRemote Network Operations CenterNetwork Support Specialist
CertificationsCCNA, CompTIA Network+CCNA, CompTIA Network+
Work EnvironmentRemote, 24/7 monitoring centersOn-site or remote, client sites or help desks
Industry UsageTelecom, IT services, large enterprisesIT support, small to medium businesses

The Remote Network Operations Center and Network Support Specialist roles both require networking certifications like CCNA or CompTIA Network+. However, the Remote NOC typically involves monitoring and managing networks remotely in a centralized center, often 24/7, while Network Support Specialists provide direct support and troubleshooting, often on-site or remotely at client locations. Both roles are essential in maintaining network health but differ mainly in scope, environment, and responsibilities.

What are the key skills and qualifications needed to thrive as a Remote Network Operations Center (NOC) Technician, and why are they important?

Core skills for a Remote NOC Technician include strong knowledge of network protocols, troubleshooting, and monitoring, typically supported by a degree in IT or a related field. Familiarity with network monitoring tools (like SolarWinds or Nagios), ticketing systems, and relevant certifications such as CompTIA Network+ or Cisco CCNA is highly valuable. Excellent communication, problem-solving abilities, and attention to detail are essential soft skills for coordinating with teams and resolving issues efficiently. These competencies ensure rapid detection and resolution of network problems, maintaining uptime and reliability for critical business operations.
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Remote Network Operations Center jobs near you
Senior Network Operations Center (NOC) Engineer | Contact Center (Remote)

Senior Network Operations Center (NOC) Engineer | Contact Center (Remote)

Trace3

Remote

Full-time

Posted 7 days ago

New

Job description

Job Summary:
Trace3 is a leading Transformative IT Authority, providing unique technology solutions and consulting services to clients. The Senior NOC Engineer III (Contact Center) is responsible for final technical escalation for complex incidents and chronic problems, executing advanced diagnostics, and mentoring lower tiers while ensuring SLA and MTTR objectives are met.
Responsibilities:
• Act as the final technical escalation for P1/P2 incidents, run the technical bridge to stabilize service, define targeted workarounds, and deliver complete post‑incident remediation plans.
• Lead deep‑dive diagnostics across network, server, storage, virtualization, cloud, and/or backup platforms, correlating logs, traces, packet captures, and platform telemetry to isolate root cause with high confidence.
• Own problem management for chronic issues, producing RCAs and known error records, defining preventative actions, and tracking systemic fixes to closure in ServiceNow.
• Engineer and execute complex/high‑risk changes, including risk/impact analysis, MOP authoring, pre/post validation, and backout plans; improve change success by templating repeatable patterns aligned to CAB policy.
• Elevate monitoring/observability, assist with designing monitoring thresholds, event correlation, custom metrics, and dashboards that reduce alert noise and improve time to detect for critical services.
• Build and harden operational automation (PowerShell/Python/Bash and platform APIs) to accelerate diagnostics, remediation, compliance checks, and recurring maintenance, and package it for safe use by lower tiers.
• Serve as a subject‑matter expert and vendor/TAC coordinator, unblocking complex technical issues and integrating vendor guidance into durable, documented fixes.
• Raise the quality bar for operational content, authoring, and reviewing Tier 1/2‑ready SOPs, runbooks, and KBs; ensure artifacts are updated after incidents and changes and remain audit‑ready in the central repository.
• Uphold ITIL discipline in ServiceNow, maintaining exemplary ticket hygiene, CI relationships, client‑facing communications, and complete Incident/Change/Problem/Knowledge records within a 24x7 model.
• Support 24x7 operation through on‑call participation and after‑hours maintenance/emergency changes to ensure continuity of care.
Qualifications:
Required:
• Extensive hands-on experience supporting Cisco Unified Contact Center Enterprise (UCCE) environments, including ICM scripting, Cisco Voice Portal (CVP/Call Studio), Finesse, CUIC, ECE, CUSP, SIP, IVR, call routing, and Webex Contact Center.
• Extensive experience supporting Cisco Collaboration technologies, including Cisco Unified Communications Manager (CUCM), Cisco Unity Connection, Expressway, Cisco Voice Gateways, Webex Suite, and related voice infrastructure.
• Advanced expertise in SIP, Cisco Unified Border Element (CUBE), and voice gateway configuration within Cisco collaboration environments.
• Experience supporting Tier 3 NOC or Contact Center operations, including ownership of P1/P2 incidents, major incident bridge leadership, and complex cross-domain troubleshooting.
• Strong scripting and automation skills (PowerShell, Python, or Bash), API integrations, and version control.
• Experience with VMware vSphere/ESXi virtualization.
• Excellent written and verbal communication skills, including executive-ready RCAs, technical documentation, SOPs, runbooks, and mentoring Tier 2/3 engineers.
• Understanding of LAN/WAN networking, Quality of Service (QoS), and IP voice performance in enterprise Cisco environments.
Preferred:
• CCNP Collaboration
• Cisco Black Belt UCCX Support – Stage 1 & 2
• Cisco Black Belt Webex Contact Center Support – Stage 1 & 2
Company:
Trace3 is a technology consultancy that provides IT strategies, business transformation solutions, and services for the clients. Founded in 2002, the company is headquartered in Irvine, USA, with a team of 1001-5000 employees. The company is currently Late Stage.

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