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Remote Medical Customer Service Representative Jobs

Pavago

Medical Customer Support Representative

$16.50 - $22.25/hr

Medical Customer Support Representative Position Type: Full-Time, Remote Working Hours: EST Time ... Previous experience in customer service, receptionist, or a similar role. * High school diploma or ...

Customer Care Expertise LLC

Customer Service Representative

$16.50 - $22.25/hr

Customer Service Representative Position- Fully Remote Our customer service representative, or CSR, will act as a connection, providing product/services information and resolving developing problems ...

WOW Remote Teams

Customer Service Representative

$16.50 - $22.25/hr

Customer Service Representative This is a remote position. Our client is looking for a Customer Service Representative to join their growing remote team and take ownership of delivering an ...

Annuity Health, LLC

Remote Customer Service Representative

$16.50 - $22.25/hr

Remote Customer Service Representative The Remote Customer Service Representative is responsible for phone contact with patients to collect payment for medical bills on behalf of our clients. This ...

Annuity Health, LLC

Remote Customer Service Representative

$16.50 - $22.25/hr

Remote Customer Service Representative The Remote Customer Service Representative is responsible for phone contact with patients to collect payment for medical bills on behalf of our clients. This ...

Annuity Health, LLC

Remote Customer Service Representative

$16.50 - $22.25/hr

Remote Customer Service Representative The Remote Customer Service Representative is responsible for phone contact with patients to collect payment for medical bills on behalf of our clients. This ...

Only Data Entry

Customer Service Representative- Remote

$16.50 - $22.25/hr

Customer Service Representative- Remote Toronto, ON, Canada Job Openings Customer Service Representative- Remote About the Job Customer Service Representative- Remote Important: You will receive an ...

Only Data Entry

Customer Service Representative- Remote

$16.50 - $22.25/hr

Customer Service Representative- Remote Washington, District of Columbia, United States Job Openings Customer Service Representative- Remote About the Job Customer Service Representative- Remote ...

Only Data Entry

Customer Service Representative- Remote

$16.50 - $22.25/hr

Customer Service Representative- Remote Sacramento, California, United States Job Openings Customer Service Representative- Remote About the Job Customer Service Representative- Remote Important: You ...

DirectMeds

Customer Service Representative - Remote

$20 - $22/hr

Customer Service Representative - Remote Hourly Pay Range: $20-$22 per hour Expected Schedule ... Minimum 2 years of customer service experience, preferably in healthcare, telehealth, medical ...

Direct Meds

Customer Service Representative - Remote

$20 - $22/hr

Customer Service Representative - Remote Hourly Pay Range: $20-$22 per hour Expected Schedule ... Minimum 2 years of customer service experience, preferably in healthcare, telehealth, medical ...

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Remote Medical Customer Service Representative information

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How much do remote medical customer service representative jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for remote medical customer service representative in the United States is $18.32, according to ZipRecruiter salary data. Most workers in this role earn between $16.11 and $20.19 per hour, depending on experience, location, and employer.

What does a remote medical customer service representative do?

A Remote Medical Customer Service Representative assists patients, healthcare providers, and insurance companies by answering questions, resolving issues, and providing information over the phone or online. They often handle tasks such as scheduling appointments, verifying insurance coverage, processing billing inquiries, and addressing patient concerns. Working remotely, they use various software platforms to access medical records and communicate securely, ensuring patient privacy and HIPAA compliance. This role requires excellent communication skills and a strong understanding of medical terminology and procedures.

What are the key skills and qualifications needed to thrive as a remote medical customer service representative?

To thrive as a Remote Medical Customer Service Representative, you need strong communication skills, knowledge of medical terminology, and previous customer service experience, often supported by a high school diploma or equivalent. Familiarity with CRM software, electronic health records (EHR) systems, and secure messaging platforms is typically required. Outstanding problem-solving abilities, empathy, and patience help build trust with patients and resolve concerns effectively. These skills and qualities are essential to delivering accurate information, ensuring compliance, and providing a positive experience for patients in a remote setting.

How does a remote medical customer service representative typically collaborate with healthcare providers and internal teams?

Remote Medical Customer Service Representatives often serve as a crucial communication link between patients, healthcare providers, and insurance companies. They collaborate with clinical staff to clarify patient inquiries, coordinate appointment scheduling, and resolve billing or insurance questions. Regular virtual meetings, shared platforms, and electronic health record systems facilitate seamless teamwork despite working remotely. This collaborative environment helps ensure accurate information is relayed and patients receive timely support.

What is the difference between Remote Medical Customer Service Representative vs Remote Medical Billing Specialist?

AspectRemote Medical Customer Service RepresentativeRemote Medical Billing Specialist
CredentialsHigh school diploma or equivalent; customer service experienceMedical billing certification or coding certification often preferred
Work EnvironmentCall centers, home offices, healthcare provider officesHome office, healthcare billing companies, hospitals
Industry UsageHealthcare providers, insurance companies, telehealth servicesMedical billing companies, healthcare providers, insurance firms
Search & Comparison IntentUnderstanding customer support roles in healthcareUnderstanding billing and coding roles in healthcare

Remote Medical Customer Service Representatives focus on assisting patients and providers with inquiries, appointment scheduling, and support. In contrast, Remote Medical Billing Specialists handle billing, coding, and insurance claims processing. Both roles require healthcare knowledge but differ in daily tasks and certifications.

What cities are hiring for Remote Medical Customer Service Representative jobs?

Cities with the most Remote Medical Customer Service Representative job openings:

What states have the most Remote Medical Customer Service Representative jobs?

States with the most job openings for Remote Medical Customer Service Representative jobs include:

What are popular job titles related to Remote Medical Customer Service Representative jobs?

For Remote Medical Customer Service Representative jobs, the most frequently searched job titles are:

Medical Customer Support Representative

Remote

Pavago
See more jobs at Pavagoexternal

$16.50 - $22.25/hr

Other

Posted 7 days ago

Job description

Medical Customer Support Representative

Position Type: Full-Time, Remote Working Hours: EST Time Zone

We are looking for a reliable, organized, and customer-focused Medical Customer Support Representative to support daily administrative and client-facing operations.

This role will handle incoming calls, client inquiries, appointment scheduling, client intake, calendar management, and general administrative support. The ideal candidate is professional, bilingual in English and Spanish, comfortable handling confidential information, and able to multitask in a fast-paced environment.

Customer Support & Reception
  • Handle incoming customer support and receptionist calls professionally.
  • Transfer calls and make announcements to clients when needed.
  • Respond to client questions and provide timely assistance.
  • Maintain a professional and welcoming phone presence.
Client Intake & Communication
  • Conduct client intakes over the phone and accurately collect required information.
  • Communicate with clients through phone and email.
  • Handle client inquiries while maintaining confidentiality and professionalism.
  • Follow up on client requests and ensure timely resolution.
Calendar & Appointment Management
  • Manage calendars and schedule appointments and meetings.
  • Coordinate scheduling changes, confirmations, and rescheduling.
  • Ensure appointments and calendar information remain accurate and up to date.
Administrative Support
  • Prepare basic reports and assist with organizing team workflows.
  • Track tasks, follow-ups, and administrative activities.
  • Maintain accurate records and documentation.
  • Provide general support with day-to-day administrative operations.
Required Experience & Skills Must-Have
  • Previous experience in customer service, receptionist, or a similar role.
  • High school diploma or equivalent.
  • Strong knowledge of HIPAA, confidentiality, and patient privacy requirements.
  • Fully bilingual in English and Spanish.
  • Excellent verbal and written communication skills.
  • Proficiency with Microsoft 365, including Outlook, Word, and Excel.
  • Familiarity with Google Calendar and Gmail.
  • Strong organizational and multitasking abilities.
  • Excellent attention to detail.
  • Ability to work EST hours.
  • Reliable internet connection and professional remote-work setup.
What Makes You a Strong Fit
  • Professional and confident when communicating with clients by phone and email.
  • Highly organized and able to manage multiple priorities.
  • Reliable with strong follow-through and attention to detail.
  • Comfortable handling confidential and sensitive information.
  • Adaptable and able to respond quickly to changing priorities.
  • Customer-focused and committed to providing a positive client experience.
Interview Process
  1. Initial Recruiter Screening
  2. Client Interview
  3. Offer Stage

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