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Remote Medical Customer Service Representative Jobs in Georgia

PerunHR

Customer Service Representative - Remote

Tifton, GA · Remote

$13.25 - $18/hr

he Remote Customer Service Representative (CSR) provides exceptional customer service to internal and external customers of Company. The primary function of this role is to obtain the release of ...

Call Control

Remote Customer Service Representative

Macon, GA · Remote

$15.25 - $20.75/hr

Our Work from Home Customer Service Representatives are passionate about helping customers and ... Medical Insurance * Dental Insurance * Vision Insurance * Health Savings Account * Paid Time Off

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Remote Medical Customer Service Representative information

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How much do remote medical customer service representative jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for remote medical customer service representative in Georgia is $15.47, according to ZipRecruiter salary data. Most workers in this role earn between $13.61 and $17.07 per hour, depending on experience, location, and employer.

What does a remote medical customer service representative do?

A Remote Medical Customer Service Representative assists patients, healthcare providers, and insurance companies by answering questions, resolving issues, and providing information over the phone or online. They often handle tasks such as scheduling appointments, verifying insurance coverage, processing billing inquiries, and addressing patient concerns. Working remotely, they use various software platforms to access medical records and communicate securely, ensuring patient privacy and HIPAA compliance. This role requires excellent communication skills and a strong understanding of medical terminology and procedures.

What are the key skills and qualifications needed to thrive as a remote medical customer service representative?

To thrive as a Remote Medical Customer Service Representative, you need strong communication skills, knowledge of medical terminology, and previous customer service experience, often supported by a high school diploma or equivalent. Familiarity with CRM software, electronic health records (EHR) systems, and secure messaging platforms is typically required. Outstanding problem-solving abilities, empathy, and patience help build trust with patients and resolve concerns effectively. These skills and qualities are essential to delivering accurate information, ensuring compliance, and providing a positive experience for patients in a remote setting.

How does a remote medical customer service representative typically collaborate with healthcare providers and internal teams?

Remote Medical Customer Service Representatives often serve as a crucial communication link between patients, healthcare providers, and insurance companies. They collaborate with clinical staff to clarify patient inquiries, coordinate appointment scheduling, and resolve billing or insurance questions. Regular virtual meetings, shared platforms, and electronic health record systems facilitate seamless teamwork despite working remotely. This collaborative environment helps ensure accurate information is relayed and patients receive timely support.

What is the difference between Remote Medical Customer Service Representative vs Remote Medical Billing Specialist?

AspectRemote Medical Customer Service RepresentativeRemote Medical Billing Specialist
CredentialsHigh school diploma or equivalent; customer service experienceMedical billing certification or coding certification often preferred
Work EnvironmentCall centers, home offices, healthcare provider officesHome office, healthcare billing companies, hospitals
Industry UsageHealthcare providers, insurance companies, telehealth servicesMedical billing companies, healthcare providers, insurance firms
Search & Comparison IntentUnderstanding customer support roles in healthcareUnderstanding billing and coding roles in healthcare

Remote Medical Customer Service Representatives focus on assisting patients and providers with inquiries, appointment scheduling, and support. In contrast, Remote Medical Billing Specialists handle billing, coding, and insurance claims processing. Both roles require healthcare knowledge but differ in daily tasks and certifications.

What cities in Georgia are hiring for Remote Medical Customer Service Representative jobs?

Cities in Georgia with the most Remote Medical Customer Service Representative job openings:

Customer Service Representative - Remote

Tifton, GA • Remote

PerunHR
See more jobs at PerunHRexternal

$13.25 - $18/hr

Full-time

Re-posted 24 days ago

Job description

Job Description

he Remote Customer Service Representative (CSR) provides exceptional customer service to internal and external customers of Company. The primary function of this role is to obtain the release of vehicles that are located at body shops and/or other locations including residences. In addition to other office support functions as needed. The CSR is the face of the Company as they are often the first interaction our customers have with company.

This is a remote only position, access to a stable, high-speed internet connection is required.

  • Contact body shops to obtain vehicle pick-up information and gain verbal release to pick up vehicle(s).
  • May interact with vehicle owners via phone to help in the release of vehicles.
  • May interact with Insurance Companies to help expedite the vehicle clearing process.
  • Answer and place calls (High volume) in an efficient and professional manner.
  • Measured on call quality -- (Knowledge, level of professionalism, time to place follow-up calls)
  • Quality driven - Focusing on a "1st call resolution".
  • File quality --any work done on a specific file (lot) -- accuracy, and time in process.
  • Other remote tasks as assigned or needed by the business such as, but not limited to, working escalated files, and assisting other teams.
  • Use company resources to gather information and offer solutions to meet customer needs.
  • Update lot (vehicle) notes in the system
  • Other duties as assigned.

Required Skills and Experience

  • One year of office support experience in a customer service role preferred
  • Excellent customer service skills and attitude
  • Excellent written and verbal communication skills
  • Computer proficiency - MS Suite
  • Typing speed 45WPM
  • Professional appearance
  • Ability to multi-task, prioritize, and manage time in a fast-paced environment
  • Bilingual skills preferred
  • Occasional overtime as needed

Requirements

  • One year of office support experience in a customer service role preferred
  • Excellent customer service skills and attitude
  • Excellent written and verbal communication skills
  • Computer proficiency - MS Suite
  • Typing speed 45WPM
  • Professional appearance
  • Ability to multi-task, prioritize, and manage time in a fast-paced environment
  • Bilingual skills preferred
  • Occasional overtime as needed

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