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Remote Medical Customer Service Representative Jobs in Florida

Trident Care

Customer Service Representative

Clearwater, FL · Remote

$14 - $15.50/hr

This is a remote role; but must reside within 50 miles of the Clearwater, FL Office at 4400 140th ... Medical terminology / experience preferred but not required * A minimum of a High school Diploma or ...

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Remote Medical Customer Service Representative information

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$9

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How much do remote medical customer service representative jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for remote medical customer service representative in Florida is $13.69, according to ZipRecruiter salary data. Most workers in this role earn between $12.02 and $15.10 per hour, depending on experience, location, and employer.

What does a remote medical customer service representative do?

A Remote Medical Customer Service Representative assists patients, healthcare providers, and insurance companies by answering questions, resolving issues, and providing information over the phone or online. They often handle tasks such as scheduling appointments, verifying insurance coverage, processing billing inquiries, and addressing patient concerns. Working remotely, they use various software platforms to access medical records and communicate securely, ensuring patient privacy and HIPAA compliance. This role requires excellent communication skills and a strong understanding of medical terminology and procedures.

What are the key skills and qualifications needed to thrive as a remote medical customer service representative?

To thrive as a Remote Medical Customer Service Representative, you need strong communication skills, knowledge of medical terminology, and previous customer service experience, often supported by a high school diploma or equivalent. Familiarity with CRM software, electronic health records (EHR) systems, and secure messaging platforms is typically required. Outstanding problem-solving abilities, empathy, and patience help build trust with patients and resolve concerns effectively. These skills and qualities are essential to delivering accurate information, ensuring compliance, and providing a positive experience for patients in a remote setting.

How does a remote medical customer service representative typically collaborate with healthcare providers and internal teams?

Remote Medical Customer Service Representatives often serve as a crucial communication link between patients, healthcare providers, and insurance companies. They collaborate with clinical staff to clarify patient inquiries, coordinate appointment scheduling, and resolve billing or insurance questions. Regular virtual meetings, shared platforms, and electronic health record systems facilitate seamless teamwork despite working remotely. This collaborative environment helps ensure accurate information is relayed and patients receive timely support.

What is the difference between Remote Medical Customer Service Representative vs Remote Medical Billing Specialist?

AspectRemote Medical Customer Service RepresentativeRemote Medical Billing Specialist
CredentialsHigh school diploma or equivalent; customer service experienceMedical billing certification or coding certification often preferred
Work EnvironmentCall centers, home offices, healthcare provider officesHome office, healthcare billing companies, hospitals
Industry UsageHealthcare providers, insurance companies, telehealth servicesMedical billing companies, healthcare providers, insurance firms
Search & Comparison IntentUnderstanding customer support roles in healthcareUnderstanding billing and coding roles in healthcare

Remote Medical Customer Service Representatives focus on assisting patients and providers with inquiries, appointment scheduling, and support. In contrast, Remote Medical Billing Specialists handle billing, coding, and insurance claims processing. Both roles require healthcare knowledge but differ in daily tasks and certifications.

What cities in Florida are hiring for Remote Medical Customer Service Representative jobs?

Cities in Florida with the most Remote Medical Customer Service Representative job openings:

Customer Service Representative

Saint Petersburg, FL • On-site, Remote

Customer Care Expertise LLC
See more jobs at Customer Care Expertise LLCexternal

$15.25 - $20.50/hr

Full-time

Re-posted 14 days ago

Job description

About the Customer Service Representative Position- Fully Remote
Our customer service representative, or CSR, will act as a connection, providing product/services information and resolving developing problems that our clients might face with precision and competence.
The best CSRs are genuinely delighted to help customers. They're tolerant, empathetic, and intensely communicative. They love to talk. Customer service representatives can put themselves in their clients' shoes and advocate for them when necessary. Customer feedback is priceless, and our CSRs can gather it for us. Problem-solving also comes naturally to customer care specialists. They're confident at troubleshooting and investigate if they don't have enough knowledge to fix the problem.
Your goal will be to ensure exceptional service standards and sustain high customer satisfaction.
Customer Service Representative Responsibilities
  • Handle high amounts of incoming calls
  • Produce sales leads
  • Identify and evaluate customers' needs to deliver satisfaction
  • Build sustainable relationships of trust through open and interactive discussion
  • Provide accurate, valid and comprehensive information by using the right methods/tools
  • Reach personal/customer service team sales targets and call handling quotas
  • Manage complaints, provide proper solutions and options within the time limits; follow up to secure resolution
  • Keep records of customer interactions, process customer accounts, and file documents
  • Follow communication procedures, guidelines, and policies
  • Go the extra mile to engage customers
Customer Service Representative Requirements
  • Some proven customer support experience or experience as a client service representative
  • Track record of not just reaching, but exceeding quota requirements
  • Strong phone administration skills and active listening capabilities
  • Experience with CRM systems and practices
  • Customer orientation and capacity to adapt/respond to different types of characters
  • Exceptional communication and presentation skills
  • Ability to multi-task, prioritize, and control time effectively
  • High school degree

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