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Remote Manufacturing Technical Support Jobs in Nevada

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Remote Manufacturing Technical Support information

What are the key skills and qualifications needed to thrive as a Remote Manufacturing Technical Support specialist, and why are they important?

To thrive as a Remote Manufacturing Technical Support specialist, you need a solid background in manufacturing processes, troubleshooting, and technical problem-solving, usually supported by an engineering degree or relevant technical certification. Familiarity with remote diagnostic tools, ERP/MES systems, and support ticketing platforms is commonly required. Strong communication, patience, and the ability to explain complex technical issues clearly are essential soft skills. These abilities ensure efficient issue resolution, minimize production downtime, and maintain high customer satisfaction in a remote support environment.

How does a Remote Manufacturing Technical Support professional effectively collaborate with on-site teams to resolve technical issues?

Remote Manufacturing Technical Support professionals work closely with on-site engineers, operators, and maintenance staff through various digital communication channels such as video calls, remote desktop access, and collaborative project management tools. Building strong relationships and maintaining clear, detailed documentation are essential for troubleshooting equipment or process issues from a distance. Frequent, proactive communication and a thorough understanding of plant systems enable remote support staff to guide on-site teams through diagnostics, repairs, and process optimizations efficiently. This collaboration ensures timely issue resolution and minimizes production downtime.

What is the difference between Remote Manufacturing Technical Support vs Remote Manufacturing Engineer?

AspectRemote Manufacturing Technical SupportRemote Manufacturing Engineer
CredentialsTechnical certifications, associate degrees, or relevant experienceBachelor's or higher in engineering or related fields, certifications may vary
Work EnvironmentCustomer support centers, remote troubleshooting, on-site visits occasionallyDesign, process improvement, remote collaboration, occasional site visits
Employer & Industry UsageManufacturing companies, equipment suppliers, service providersManufacturing firms, engineering consultancies, R&D departments
Search & Comparison IntentTechnical support roles, troubleshooting, customer serviceProcess design, engineering solutions, system optimization

Remote Manufacturing Technical Support focuses on troubleshooting, assisting clients with equipment issues, and providing technical guidance remotely. In contrast, Remote Manufacturing Engineer involves designing processes, improving manufacturing systems, and developing solutions, often requiring a higher level of engineering education. Both roles may work remotely but serve different functions within the manufacturing industry.

What is a Remote Manufacturing Technical Support specialist?

A Remote Manufacturing Technical Support specialist provides technical assistance and troubleshooting for manufacturing equipment and processes from a remote location. They help diagnose and resolve issues related to machinery, software, and production systems by communicating with on-site staff via phone, email, or video conferencing. Their goal is to minimize downtime and ensure smooth operations by offering expert guidance without needing to be physically present at the manufacturing facility.
What are popular job titles related to Remote Manufacturing Technical Support jobs in Nevada? For Remote Manufacturing Technical Support jobs in Nevada, the most frequently searched job titles are:
What job categories do people searching Remote Manufacturing Technical Support jobs in Nevada look for? The top searched job categories for Remote Manufacturing Technical Support jobs in Nevada are:
What cities in Nevada are hiring for Remote Manufacturing Technical Support jobs? Cities in Nevada with the most Remote Manufacturing Technical Support job openings:
Remote Manufacturing Technical Support jobs near you
Infographic showing various Remote Manufacturing Technical Support job openings in Nevada as of June 2026, with employment types broken down into 87% Full Time, 11% Part Time, and 2% Contract. Highlights an 100% Remote job distribution.

Technical Resolution Specialist

Pavilion Payments

Las Vegas, NV • Remote

$28 - $34/hr

Full-time

Medical, Dental, Vision, Retirement

Posted 8 days ago

Job description

Location: Nationwide

Schedule: Wednesday through Friday onsite; Saturday and Sunday remote

Reports to: Director of Technical Resolution

What you will be doing

The Technical Resolution Specialist provides Tier 2 support for customer and equipment issues involving both hardware and software. In this role, you'll manage support tickets, troubleshoot ATM and kiosk issues, coordinate vendor escalations, and work directly with customers through phone, email, remote support, and occasional onsite visits to resolve technical issues.

This is not a traditional call center role. We are looking for someone who is comfortable with break-fix support, can think through technical issues, and knows when to resolve a problem independently or escalate it.

Key Responsibilities:
  • Provide Tier 2 technical support for hardware and software issues involving ATMs, kiosks, and payment technology.
  • Troubleshoot issues, determine the appropriate resolution, and escalate more complex problems when needed.
  • Manage and follow up on Jira tickets to ensure timely resolution.
  • Monitor system dashboards and respond to equipment alerts.
  • Coordinate with third-party vendors and internal teams to resolve technical issues.
  • Support customers through phone, email, and remote troubleshooting, with occasional travel to customer sites when hands-on assistance is needed.
  • Document issues, solutions, and updates clearly to keep customers and internal teams informed.
Qualifications:
  • 2–3 years of technical support, field service, or break-fix experience
  • Experience troubleshooting both hardware and software issues
  • Familiarity with Jira and Voice over IP call tools
  • Working knowledge of Windows OS
  • Strong problem-solving, communication, and time-management skills
  • Ability to work independently and manage multiple open issues
  • Professional and comfortable interacting directly with customers
  • Ability to work Wednesday through Sunday
  • Ability to travel by car or airplane as needed (<20%)
  • Ability to secure and maintain gaming licenses in multiple jurisdictions
Preferred Experience
  • Casino equipment, ATM, kiosk, payments, or gaming technology support
  • Basic SQL knowledge
  • Linux experience
  • Experience coordinating field technicians or third-party vendors
Perks & Benefits!

● A great company that is focused on team building, and career pathing for its team!

● Join a team that is fun, friendly, and customer-focused!

● Excellent employee benefits package - Health, Dental, Vision, 401k match, and more!

Pavilion Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department

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