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Remote Managed Service Provider Jobs in Boston, MA

TeamLogic IT

Remote Support Technician Tier 3

Woburn, MA · On-site +1

$65K - $85K/yr

* This position physically reports to our primary office in Woburn. WFH flexibility (2-3 days per week) is available after a probationary period. Role: Remote Services - Tier 3 TeamLogic IT of

Atlas Technica

Team Lead (Remote)

Boston, MA · Remote

Position Name: Team Lead Reports to: Client Technology Manager Department: Support Location: Open to Boston, MA or Stamford, CT Type: Full-Time, Exempt About Atlas Technica Atlas Technica's mission

Addison Group

MSP Project Manager

Danvers, MA · Remote

$90K - $100K/yr

Job Title: IT Project Manager (Managed Services) Industry: Information Technology / Managed Services Location: Remote with occasional travel Assignment Type: 4-6 Month Contract-to-Hire Pay: $45.00 -

Nexora Talent

Remote- Customer Experience Service

Boston, MA · Remote

$17.50 - $23.75/hr

Customer Experience Service (Remote) We are seeking a detail-oriented Customer Experience Service to support clients throughout their journey. In this role, you will assist with coordinating client

Nexora Talent

Remote- Customer Experience Service

Boston, MA · Remote

$17.50 - $23.75/hr

Customer Experience Service (Remote) We are seeking a detail-oriented Customer Experience Service to support clients throughout their journey. In this role, you will assist with coordinating client

Kastle Systems

Account Director

Boston, MA · Remote

Overview Join the premier provider of property technology solutions! Kastle Systems is looking for an experienced sales hunter to sell advanced technology security solutions to high growth National

ALKU

Information Security Engineer

Andover, MA · On-site +1

$150K - $180K/yr

Job Title: Information Security Engineer Location: Hybrid role based in Andover, MA with flexibility for remote work. Fast-paced, collaborative culture with opportunity for professional growth.

Atlas Technica

Team Lead

Boston, MA · On-site +1

Position Name: Team Lead Reports to: Client Technology Manager Department: Support Location: Open to Boston, MA or Stamford, CT Type: Full-Time, Exempt About Atlas Technica Atlas Technica's mission

ForgeFit

Remote Customer Service Specialist

Boston, MA · On-site +1

$18.50 - $24.50/hr

Job Title : Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium fitness equipment to gyms,

IQVIA

Senior Data Team Lead (Remote)

Boston, MA · Remote

$86K - $217K/yr

IQVIA is growing! Hiring multiple Senior Data Team Leads across our FSP (Functional Service Provider) and Traditional (Sponsor-Agnostic) delivery models. Apply now and have your resume considered for

IQVIA

Senior Data Team Lead (Remote)

Boston, MA · Remote

$86K - $217K/yr

IQVIA is growing! Hiring multiple Senior Data Team Leads across our FSP (Functional Service Provider) and Traditional (Sponsor-Agnostic) delivery models. Apply now and have your resume considered for

HMG Careers

Remote Sales and Service Advisor

Lynn, MA · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers flexible work hours and clear paths for advancement into leadership and management. You will work

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Remote Managed Service Provider information

See Boston, MA salary details

$15

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$44

How much do remote managed service provider jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for remote managed service provider in Boston, MA is $29.49, according to ZipRecruiter salary data. Most workers in this role earn between $19.86 and $26.63 per hour, depending on experience, location, and employer.

What is a remote managed service provider?

A Remote Managed Service Provider (MSP) is a company or team that remotely manages a business's IT infrastructure and end-user systems. MSPs handle tasks like network monitoring, cybersecurity, data backup, and technical support, all from an offsite location. This allows businesses to focus on their core operations while experienced professionals maintain and secure their technology. Remote MSPs typically offer their services on a subscription basis, providing proactive support and minimizing downtime.

What is the difference between Remote Managed Service Provider vs Network Administrator?

AspectRemote Managed Service ProviderNetwork Administrator
CredentialsCertifications like CompTIA Network+, Microsoft Certified, vendor-specific certificationsCertifications such as Cisco CCNA, CompTIA Network+
Work EnvironmentRemote, often managed via remote tools, supporting multiple clientsTypically onsite or hybrid, managing internal network infrastructure
Employer & Industry UsageManaged service providers serving various industriesIn-house IT teams or organizations managing their own networks

The main difference is that a Remote Managed Service Provider offers outsourced IT support remotely across multiple clients, while a Network Administrator manages an organization's internal network infrastructure, often onsite. Both roles require similar certifications but differ in scope, environment, and employer type.

What are the key skills and qualifications needed to thrive as a remote managed service provider, and why are they important?

To thrive as a Remote Managed Service Provider, you need strong IT troubleshooting skills, a solid understanding of network and system administration, and relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Solutions Expert (MCSE). Familiarity with remote monitoring and management (RMM) tools, ticketing systems, and cybersecurity solutions is typically required. Excellent communication, problem-solving, and time management skills help professionals coordinate with clients and resolve issues efficiently. These abilities are critical for delivering reliable support, maintaining system uptime, and ensuring client satisfaction in a remote environment.

How does a remote managed service provider typically collaborate with client IT teams to ensure seamless service delivery?

Remote Managed Service Providers (MSPs) work closely with client IT teams through regular communication, ticketing systems, and scheduled virtual meetings to align on goals, resolve issues, and implement new technologies. They often use remote monitoring and management tools to proactively detect and address problems, minimizing downtime for clients. Successful collaboration involves clear documentation, shared protocols, and frequent updates, ensuring both the MSP and client teams are informed and responsive. Building trust and maintaining transparency are key to fostering strong partnerships and achieving seamless service delivery.
What are popular job titles related to Remote Managed Service Provider jobs in Boston, MA? For Remote Managed Service Provider jobs in Boston, MA, the most frequently searched job titles are:
What job categories do people searching Remote Managed Service Provider jobs in Boston, MA look for? The top searched job categories for Remote Managed Service Provider jobs in Boston, MA are:
What cities near Boston, MA are hiring for Remote Managed Service Provider jobs? Cities near Boston, MA with the most Remote Managed Service Provider job openings:
Remote Managed Service Provider jobs near you

Remote Support Technician Tier 3

TeamLogic IT

Woburn, MA • On-site, Remote

$65K - $85K/yr

Full-time

Re-posted 6 days ago

Job description

* This position physically reports to our primary office in Woburn. WFH flexibility (2-3 days per week) is available after a probationary period.
Role: Remote Services - Tier 3
TeamLogic IT of Northeastern Massachusetts
About Us:
We are an IT Managed Services Provider located in Woburn, MA, focused on providing support for small to mid-sized businesses looking to outsource their IT functions. Relationship flexibility enables work arrangements that accommodate different levels of service, whether it be fully-outsourced IT, supplemental IT, or project-based assistance.
We are a family-owned member of a franchisee network of 100 TeamLogic IT locations nationwide. The strength of our network has placed us at #45 on the MSPmentor.net Top 501 Managed Service Providers.
Our primary geographical support area spans from Boston and its surrounding communities to the New Hampshire border.
EXPERIENCE AND SKILLS REQUIRED
  • Experience working with network configuration, monitoring, and troubleshooting is required. Candidate must be able to demonstrate a comprehensive understanding of networking protocols.
    • An understanding of both software and hardware-based firewalls is required, preferably with vendors such as SonicWALL, Sophos, Ubiquiti, Fortinet, Cisco, and Cisco Meraki.
  • Experience working with Windows 2008-2022 Server. Preferred experience would be in modern server versions like 2019 and 2022, but cursory knowledge of older platforms is a must.
  • Experience with configuring and troubleshooting hypervisors such as Hyper-V and VMWare ESXi.
  • Experience working with remote management and monitoring systems such as NinjaRMM, Kaseya, Connectwise, Datto AEM, etc.
  • Experience working with Microsoft 365, GSuite, and other online collaboration platforms. Microsoft 365 experience preferred.
  • Experience working with and deploying workstations/laptops running Windows 10/11 and various editions of macOS.
  • Candidates should be team players with excellent communication skills and possess the ability to manage assignments independently. They ideal candidate will have a nurturing personality and the desire to help in the mentoring of their fellow technicians and engineers.

• Candidates must be comfortable working in a fast-paced and high-energy environment that keeps up with the latest technological trends.
  • Experience with Microsoft Intune and other MDM platforms such as JumpCloud, JAMF, or Addigy.
  • 5 Years of prior IT experience. Prior experience with a Managed Service Provider is a plus.

MAIN JOB TASKS & RESPONSIBILITES
• Act as primary escalation point for complex technical issues involving Windows server, Active Directory, network and firewall configuration, Microsoft 365 products (Sharepoint, Intune, Exchange), and other commonly used LOB products and SaaS services.
  • Identify, diagnose, and resolve network problems, including network connectivity, traffic utilization, etc., using available network tools in a timely fashion.
  • Work with required vendors to troubleshoot issues to a point of resolution when they cannot be solved independently through the escalation process.
  • Communicate thoroughly with customers via phone or email until issues are solved using their preferred method of correspondence.
  • Record, track, and document the problem-solving process, including all successful and unsuccessful decisions made and actions taken through to the final resolution.
  • Ability to conduct research into a wide range of computing issues as required.
  • Extensive application support experience.
  • Provide prompt and accurate solutions to customers.
  • Prioritize and manage several open issues simultaneously.
  • Ensure all issues are properly logged.
  • Follow up with clients to ensure their systems are fully functional after troubleshooting.

Certifications Preferred
  • CompTIA Network+
  • CompTIA Security+
  • MCSA
  • MCDST
  • Microsoft AZ500

Compensation: $65,000.00 - $85,000.00 per year
Our growth isn't measured in numbers, it's an investment in aligning with the best talent
If you have a background and skillset for IT and a determined mindset to overcome any obstacle, you'll enjoy being part of TeamLogic IT. Our team exhibits a deep-seated need to expand boundaries, flex know-how and resolve challenges with smart solutions. That's a good thing since technology is always advancing, creating an environment that's fast-paced and dynamic. When you work for a local office, you're part of a bigger entity that fosters team collaboration among hundreds of technicians across North America.
We're Committed to a People First Culture
Our philosophy is to support small- and medium-sized businesses across the country so they perform better, grow faster and achieve more. As a result, we are constantly providing our teams with the highest level of support, training and career advancement opportunities in an industry that is constantly evolving.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to TeamLogic IT Corporate.

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