Remote Managed Service Provider Jobs in Worcester, MA

Technical Lead Responsibilities

• Act as the technical authority within Managed Services bid pursuit teams, guiding sales, presales, and delivery stakeholders
• Lead customer discussions to understand technical environments, business objectives, operational requirements, and integration needs
• Establish trusted advisor relationships with customer stakeholders and communicate the business value, financial impact, and operational benefits of Managed Services and STaaS solutions
• Perform discovery, assessments, and data analysis activities utilizing customer information and NetApp toolsets
• Analyze infrastructure, capacity, utilization, and operational data to support solution design and service transitions
• Collaborate with customers and internal teams to identify risks, dependencies, and mitigation strategies throughout the sales cycle
• Provide technical leadership and guidance from opportunity qualification through service transition and ongoing customer engagement
   

Managed Services Solution Architect Responsibilities

• Design end-to-end Managed Services and Storage-as-a-Service (STaaS) architectures, including storage, cloud, monitoring, automation, security, reporting, and operational processes
• Assess customer environments using discovery tools, operational data, and stakeholder interviews to determine 1 requirements and readiness
• Map customer requirements to standardized service offerings while defining customized service designs where required
• Architect outcome-based and consumption-based "as-a-Service" solutions that align customer business objectives with scalable and commercially viable service offerings
• Develop transition and migration strategies for customers moving from self-managed environments or incumbent managed service providers
• Define security, access, connectivity, monitoring, integration, automation, and tooling requirements needed to support service delivery
• Evaluate customer technologies, operational practices, scripts, processes, and third-party tools to ensure compatibility with NetApp Managed Services
• Work closely with sales teams to support solution proposals, service scoping, SOW development, RFQ/RFP/RFI responses, pricing, and customer presentations. Develop Managed Services pricing models, including outcome-based and consumption-based offerings, balancing customer requirements, risk, and profitability
• Develop service management frameworks including incident management, change management, ticketing integration, e-bonding, CMDB alignment, governance, and operational reporting requirements
• Assist in defining cost-efficient infrastructure deployment strategies aligned to customer growth, service requirements, and commercial objectives
• Provide architectural guidance to delivery teams during onboarding while supporting thought leadership discussions, service optimization, and future expansion opportunities with customers 

• Deep understanding of IT Service Management principles and practical experience with ITIL-based service delivery models
• Deep NetApp technical expertise and broad knowledge of enterprise storage, cloud, data center, and infrastructure technologies
• Experience supporting Managed Services and STaaS opportunities including solution scoping, service design, quoting support, SOW development, RFQ/RFP responses, and customer presentations
• Experience developing and positioning Managed Services pricing models, including outcome-based and consumption-based services (e.g., $/TiB models), with the ability to align customer outcomes, operational requirements, risk, and profitability
• Strong understanding of enterprise infrastructure, virtualization, cloud, hybrid-cloud architectures, and operational tooling
• Experience with customer discovery, infrastructure assessments, operational readiness evaluations, and technical due diligence activities
• Knowledge of security, remote management, access controls, governance, and compliance requirements within enterprise environments
• Experience with ITSM platforms, monitoring tools, service integrations, automation frameworks, and operational reporting solutions
• Proven ability to design scalable, secure, supportable, and cost-effective Managed Services solutions
• Strong commercial awareness and demonstrated ability to align technical design decisions with business and financial objectives
• Excellent communication, presentation, leadership, and stakeholder management skills, with the ability to engage executives and technical audiences

• Typically requires a minimum of 12 years of related experience and a Bachelor's degree or commensurate experience
• Experience supporting enterprise Managed Services engagements, solution architecture, consulting, or technical presales activities
• ITIL certification preferred