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Remote Managed Service Provider Jobs in Allston, MA

NetApp

Managed Services - Presales Architect

Waltham, MA · Remote

Provide technical leadership and guidance from opportunity qualification through service transition ... Knowledge of security, remote management, access controls, governance, and compliance requirements ...

Atlas Technica

Team Lead (Remote)

Boston, MA · Remote

Own technical projects and provide oversight, guidance, recommended solutions, and consultative services to clients. * Manage the day-to-day relationship for a designated subset of clients in ...

Addison Group

MSP Project Manager

Danvers, MA · Remote

$90K - $100K/yr

Information Technology / Managed Services Location: Remote with occasional travel Assignment Type ... Previous MSP (Managed Service Provider) experience required. * Proven ability to successfully ...

Kastle Systems

Account Director

Boston, MA · Remote

Build, manage, and develop a sales pipeline to achieve targets for new logo business and upsell ... service provider and win opportunities * Navigate complex quoting, proposal, contract, and ...

Atlas Technica

Team Lead

Boston, MA · On-site +1

Own technical projects and provide oversight, guidance, recommended solutions, and consultative services to clients. * Manage the day-to-day relationship for a designated subset of clients in ...

Atlas Technica

Team Lead

Boston, MA · On-site +1

Own technical projects and provide oversight, guidance, recommended solutions, and consultative services to clients. * Manage the day-to-day relationship for a designated subset of clients in ...

Percona LLC

SVP, Global Services (Remote)

Boston, MA · On-site +1

... L) management for Percona's entire portfolio of service offerings, spanning Support, Managed ... providing the kind of leadership, coaching, and mentorship that builds a team unafraid to raise its ...

ALKU

Information Security Engineer

Andover, MA · On-site +1

$150K - $180K/yr

... our Managed Service Provider (MSP). You bring deep security engineering experience, a strong ... Review and advise on network changes, cloud connectivity, remote access design, and firewall rule ...

Atrium

Senior MSP Program Specialist

Boston, MA · Remote

$70K - $80K/yr

This fully remote role is critical to the success of our Managed Services Program and requires an individual who can manage vendor relationships, oversee requisition management, and provide proactive ...

Percona

SVP, Global Services (Remote)

Boston, MA · Remote

... L) management for Percona's entire portfolio of service offerings, spanning Support, Managed ... providing the kind of leadership, coaching, and mentorship that builds a team unafraid to raise its ...

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Remote Managed Service Provider information

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How much do remote managed service provider jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for remote managed service provider in Allston, MA is $29.62, according to ZipRecruiter salary data. Most workers in this role earn between $19.95 and $26.73 per hour, depending on experience, location, and employer.

What is a remote managed service provider?

A Remote Managed Service Provider (MSP) is a company or team that remotely manages a business's IT infrastructure and end-user systems. MSPs handle tasks like network monitoring, cybersecurity, data backup, and technical support, all from an offsite location. This allows businesses to focus on their core operations while experienced professionals maintain and secure their technology. Remote MSPs typically offer their services on a subscription basis, providing proactive support and minimizing downtime.

How does a remote managed service provider typically collaborate with client IT teams to ensure seamless service delivery?

Remote Managed Service Providers (MSPs) work closely with client IT teams through regular communication, ticketing systems, and scheduled virtual meetings to align on goals, resolve issues, and implement new technologies. They often use remote monitoring and management tools to proactively detect and address problems, minimizing downtime for clients. Successful collaboration involves clear documentation, shared protocols, and frequent updates, ensuring both the MSP and client teams are informed and responsive. Building trust and maintaining transparency are key to fostering strong partnerships and achieving seamless service delivery.

What are the key skills and qualifications needed to thrive as a remote managed service provider, and why are they important?

To thrive as a Remote Managed Service Provider, you need strong IT troubleshooting skills, a solid understanding of network and system administration, and relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Solutions Expert (MCSE). Familiarity with remote monitoring and management (RMM) tools, ticketing systems, and cybersecurity solutions is typically required. Excellent communication, problem-solving, and time management skills help professionals coordinate with clients and resolve issues efficiently. These abilities are critical for delivering reliable support, maintaining system uptime, and ensuring client satisfaction in a remote environment.

What is the difference between Remote Managed Service Provider vs Network Administrator?

AspectRemote Managed Service ProviderNetwork Administrator
CredentialsCertifications like CompTIA Network+, Microsoft Certified, vendor-specific certificationsCertifications such as Cisco CCNA, CompTIA Network+
Work EnvironmentRemote, often managed via remote tools, supporting multiple clientsTypically onsite or hybrid, managing internal network infrastructure
Employer & Industry UsageManaged service providers serving various industriesIn-house IT teams or organizations managing their own networks

The main difference is that a Remote Managed Service Provider offers outsourced IT support remotely across multiple clients, while a Network Administrator manages an organization's internal network infrastructure, often onsite. Both roles require similar certifications but differ in scope, environment, and employer type.

What cities near Allston, MA are hiring for Remote Managed Service Provider jobs?

Cities near Allston, MA with the most Remote Managed Service Provider job openings:

Remote Managed Service Provider jobs near you

Managed Services - Presales Architect

NetApp

Waltham, MA • Remote

Full-time

Medical, Life, Retirement, PTO

Posted 12 days ago

NetApp rating

9.4

Company rating: 9.4 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

2nd of 500 rated business services

Job description

Job Summary

This role combines customer-facing solution architecture with technical leadership responsibilities for designing and positioning NetApp Managed Services and Storage-as-a-Service (STaaS) solutions. The individual will partner with sales teams, customers, and delivery organizations to assess customer environments, architect Managed Services solutions, support strategic bid pursuits, and ensure successful transition to service delivery. 

The ideal candidate combines deep technical expertise with strong consultative and communication skills, enabling them to translate customer business and technical requirements into scalable, supportable, and cost-effective Managed Services and "as-a-Service" solutions. 

Key Responsibilities

Technical Lead Responsibilities

  • Act as the technical authority within Managed Services bid pursuit teams, guiding sales, presales, and delivery stakeholders
  • Lead customer discussions to understand technical environments, business objectives, operational requirements, and integration needs
  • Establish trusted advisor relationships with customer stakeholders and communicate the business value, financial impact, and operational benefits of Managed Services and STaaS solutions
  • Perform discovery, assessments, and data analysis activities utilizing customer information and NetApp toolsets
  • Analyze infrastructure, capacity, utilization, and operational data to support solution design and service transitions
  • Collaborate with customers and internal teams to identify risks, dependencies, and mitigation strategies throughout the sales cycle
  • Provide technical leadership and guidance from opportunity qualification through service transition and ongoing customer engagement
     

Managed Services Solution Architect Responsibilities

  • Design end-to-end Managed Services and Storage-as-a-Service (STaaS) architectures, including storage, cloud, monitoring, automation, security, reporting, and operational processes
  • Assess customer environments using discovery tools, operational data, and stakeholder interviews to determine 1 requirements and readiness
  • Map customer requirements to standardized service offerings while defining customized service designs where required
  • Architect outcome-based and consumption-based "as-a-Service" solutions that align customer business objectives with scalable and commercially viable service offerings
  • Develop transition and migration strategies for customers moving from self-managed environments or incumbent managed service providers
  • Define security, access, connectivity, monitoring, integration, automation, and tooling requirements needed to support service delivery
  • Evaluate customer technologies, operational practices, scripts, processes, and third-party tools to ensure compatibility with NetApp Managed Services
  • Work closely with sales teams to support solution proposals, service scoping, SOW development, RFQ/RFP/RFI responses, pricing, and customer presentations. Develop Managed Services pricing models, including outcome-based and consumption-based offerings, balancing customer requirements, risk, and profitability
  • Develop service management frameworks including incident management, change management, ticketing integration, e-bonding, CMDB alignment, governance, and operational reporting requirements
  • Assist in defining cost-efficient infrastructure deployment strategies aligned to customer growth, service requirements, and commercial objectives
  • Provide architectural guidance to delivery teams during onboarding while supporting thought leadership discussions, service optimization, and future expansion opportunities with customers 
Job Requirements
  • Deep understanding of IT Service Management principles and practical experience with ITIL-based service delivery models
  • Deep NetApp technical expertise and broad knowledge of enterprise storage, cloud, data center, and infrastructure technologies
  • Experience supporting Managed Services and STaaS opportunities including solution scoping, service design, quoting support, SOW development, RFQ/RFP responses, and customer presentations
  • Experience developing and positioning Managed Services pricing models, including outcome-based and consumption-based services (e.g., $/TiB models), with the ability to align customer outcomes, operational requirements, risk, and profitability
  • Strong understanding of enterprise infrastructure, virtualization, cloud, hybrid-cloud architectures, and operational tooling
  • Experience with customer discovery, infrastructure assessments, operational readiness evaluations, and technical due diligence activities
  • Knowledge of security, remote management, access controls, governance, and compliance requirements within enterprise environments
  • Experience with ITSM platforms, monitoring tools, service integrations, automation frameworks, and operational reporting solutions
  • Proven ability to design scalable, secure, supportable, and cost-effective Managed Services solutions
  • Strong commercial awareness and demonstrated ability to align technical design decisions with business and financial objectives
  • Excellent communication, presentation, leadership, and stakeholder management skills, with the ability to engage executives and technical audiences
Education and Experience
  • Typically requires a minimum of 12 years of related experience and a Bachelor's degree or commensurate experience
  • Experience supporting enterprise Managed Services engagements, solution architecture, consulting, or technical presales activities
  • ITIL certification preferred

Compensation:
The target salary range for this position is 170,000 - 253,000 USD. The salary offered will be determined by the candidate's location, qualifications, experience, and education and may be outside of this range. Final compensation packages are competitive and in line with industry standards, reflecting a variety of factors, and include a comprehensive benefits package. This may cover Health Insurance, Life Insurance, Retirement or Pension Plans, Paid Time Off, various Leave options, Performance-Based Incentives, employee stock purchase plan, and/or restricted stocks (RSU's), with all offerings subject to regional variations and governed by local laws, regulations, and company policies. Benefits may vary by country and region, and further details will be provided as part of the recruitment process. 

What NetApp employees say

Pay

Hours and flexibility

Workplace

Get the full story on Breakroom

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About NetApp

Sourced by ZipRecruiter

The NetApp portfolio of leading data, application, and storage solutions helps organizations manage applications and data everywhere across hybrid multicloud environments. Our 30 years of innovation have made us the proven leader in all-flash storage. We have the only enterprise-grade storage OS available natively on the world’s biggest public clouds. Our data services offer the best security and protection in the industry. We have CloudOps services that will revolutionize how you work in the cloud. And that’s just scratching the surface. In a world of hybrid multicloud complexity, we envision a better IT experience—an evolved cloud state where on-premises and cloud environments are united as one, always delivering simplicity, security, savings, and sustainability. To get you there, we build solutions that drive faster innovation wherever your data and applications live, with unified management and AI-driven optimization. No walled gardens. No lock-in. You get the freedom to do what’s best for your business today and the flexibility to adapt to whatever tomorrow throws at you.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Sunnyvale, CA, US

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