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Remote Managed Service Provider Jobs in Massachusetts

ForgeFit

Remote Customer Service Specialist

Boston, MA · On-site +1

$18.50 - $24.50/hr

Job Title : Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based ... Keep accurate records of customer interactions using CRM * Proactively follow up on customer needs ...

HMG Careers

Remote Sales and Service Advisor

Everett, MA · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Ongoing training and mentorship from experienced managers * High-quality leads provided with no ...

HMG Careers

Sales and Service Agent Remote

Worcester, MA · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Ongoing training and mentorship from experienced managers * High-quality leads provided with no ...

HMG Careers

Remote Sales and Service Advisor

Melrose, MA · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Ongoing training and mentorship from experienced managers * High-quality leads provided with no ...

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Remote Managed Service Provider information

What is a remote managed service provider?

A Remote Managed Service Provider (MSP) is a company or team that remotely manages a business's IT infrastructure and end-user systems. MSPs handle tasks like network monitoring, cybersecurity, data backup, and technical support, all from an offsite location. This allows businesses to focus on their core operations while experienced professionals maintain and secure their technology. Remote MSPs typically offer their services on a subscription basis, providing proactive support and minimizing downtime.

How does a remote managed service provider typically collaborate with client IT teams to ensure seamless service delivery?

Remote Managed Service Providers (MSPs) work closely with client IT teams through regular communication, ticketing systems, and scheduled virtual meetings to align on goals, resolve issues, and implement new technologies. They often use remote monitoring and management tools to proactively detect and address problems, minimizing downtime for clients. Successful collaboration involves clear documentation, shared protocols, and frequent updates, ensuring both the MSP and client teams are informed and responsive. Building trust and maintaining transparency are key to fostering strong partnerships and achieving seamless service delivery.

What are the key skills and qualifications needed to thrive as a remote managed service provider, and why are they important?

To thrive as a Remote Managed Service Provider, you need strong IT troubleshooting skills, a solid understanding of network and system administration, and relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Solutions Expert (MCSE). Familiarity with remote monitoring and management (RMM) tools, ticketing systems, and cybersecurity solutions is typically required. Excellent communication, problem-solving, and time management skills help professionals coordinate with clients and resolve issues efficiently. These abilities are critical for delivering reliable support, maintaining system uptime, and ensuring client satisfaction in a remote environment.

What is the difference between Remote Managed Service Provider vs Network Administrator?

AspectRemote Managed Service ProviderNetwork Administrator
CredentialsCertifications like CompTIA Network+, Microsoft Certified, vendor-specific certificationsCertifications such as Cisco CCNA, CompTIA Network+
Work EnvironmentRemote, often managed via remote tools, supporting multiple clientsTypically onsite or hybrid, managing internal network infrastructure
Employer & Industry UsageManaged service providers serving various industriesIn-house IT teams or organizations managing their own networks

The main difference is that a Remote Managed Service Provider offers outsourced IT support remotely across multiple clients, while a Network Administrator manages an organization's internal network infrastructure, often onsite. Both roles require similar certifications but differ in scope, environment, and employer type.

What are the most commonly searched types of Managed Service Provider jobs in Massachusetts?

The most popular types of Managed Service Provider jobs in Massachusetts are:

What are popular job titles related to Remote Managed Service Provider jobs in Massachusetts?

For Remote Managed Service Provider jobs in Massachusetts, the most frequently searched job titles are:

What job categories do people searching Remote Managed Service Provider jobs in Massachusetts look for?

The top searched job categories for Remote Managed Service Provider jobs in Massachusetts are:

What cities in Massachusetts are hiring for Remote Managed Service Provider jobs?

Cities in Massachusetts with the most Remote Managed Service Provider job openings:

Remote Managed Service Provider jobs near you

Workday HCM Manager - AMS (Application Managed Services)

Collaborative Solutions

Great Barrington, MA • On-site, Remote

Full-time

Posted 11 days ago

Job description

The Workday HCM Manager - AMS is responsible for leading the delivery of Workday Application Managed Services (AMS) for a portfolio of clients. Acting as a trusted advisor, the role combines Workday functional expertise, customer relationship management, operational leadership, and people management to ensure exceptional service delivery and customer success.

The Manager partners with Service Delivery Managers, Client Partners, Engagement Managers, and consulting teams to deliver ongoing support, enhancements, optimisation initiatives, and strategic guidance while driving operational excellence and team development.

Key Responsibilities:

Service Delivery & Customer Management

  • Lead the successful delivery of Workday HCM AMS services across multiple clients.
  • Act as an escalation point for complex functional issues, critical incidents, and customer concerns.
  • Build strong client relationships and serve as a trusted advisor on Workday best practices and product adoption.
  • Lead governance meetings, service reviews, and roadmap discussions.
  • Ensure delivery against SLAs, KPIs, and customer expectations.

Functional Leadership

  • Provide expert guidance across Workday HCM and related functional areas.
  • Review and validate solution designs, enhancements, and configuration recommendations.
  • Support customers through Workday releases, optimisation initiatives, and business process improvements.
  • Drive solution quality and adherence to Workday best practices.

Team Leadership & Operations

  • Lead, mentor, and develop a team of Workday consultants.
  • Manage resource planning, utilisation, forecasting, and workload allocation.
  • Promote knowledge sharing, continuous improvement, and a high-performance culture.
  • Support recruitment, onboarding, performance management, and career development activities.

Business Development

  • Support account growth opportunities within existing customers.
  • Contribute to proposals, Statements of Work (SOWs), estimations, and solution discussions.
  • Collaborate with sales and account teams to expand AMS services and customer value.

Skills & Experience:

  • 7+ years of Workday HCM consulting, implementation, or AMS experience.
  • 3+ years of team leadership or people management experience.
  • Active Workday HCM certification required.
  • Strong expertise in Workday HCM and at least one additional functional area.
  • Experience managing customer relationships within a managed services environment.
  • Strong stakeholder management, communication, and presentation skills.
  • Proven ability to manage multiple priorities, customers, and consultants simultaneously.
  • Experience identifying and mitigating delivery, operational, and customer risks.
  • Minimal travel required, but must be willing to travel onsite as needed
  • Eligible for SC Clearance - you must have been a UK resident for the last five years and be legally entitled to work in the UK

#LI-Remote

Why choose Cognizant:

  • Entrepreneurial environment that welcomes your ideas
  • Opportunity to do great work
  • Outreach programs that support communities and tap into your volunteer spirit
  • Learning opportunities to help current needs and advancement
  • Global operations, with opportunities in North America, Europe and Asia Pacific
  • An abundance of Affinity groups to meet your needs

Cognizant Core Values:

  • Work as One: We think beyond roles, relying on each other's strengths to win as a team.
  • Raise the Bar: We always aim for excellence in how we work and what we deliver.
  • Dare to Innovate: We push boundaries and take chances to reimagine what's possible.
  • Do the Right Thing: We all lead with integrity and always make the ethical choice.
  • Own It: We own the outcomes for our company, colleagues, and community.

Apply