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Remote Managed Service Provider Jobs in Florida (NOW HIRING)

L3HHCM20

Manager, IT Business Analysis

Tallahassee, FL · On-site +1

$116K - $216K/yr

Remote Opportunity J ob Schedule: 9/80: Employees work 9 out of every 14 days - totaling 80 hours ... our external Managed Service Provider (MSP). This position acts as the crucial bridge between ...

Nexora Talent

Remote- Customer Experience Service

Tampa, FL · Remote

$15 - $20.50/hr

In this role, you will assist with coordinating client requests, managing service details, and ... service questions. • Provide accurate information regarding processes, timelines, and ...

Nexora Talent

Remote- Customer Experience Service

Miami, FL · Remote

$15.25 - $20.75/hr

In this role, you will assist with coordinating client requests, managing service details, and ... service questions. • Provide accurate information regarding processes, timelines, and ...

Kelly Services

Program Services Coordinator

Orlando, FL · Remote

$27 - $33/hr

Kelly OCG, Managed Service Provider Location: Remote, U.S.-based, from an approved work location (Must live within 100 miles of Orlando, FL) Pay Range: $27 to $33 per hour Work Location & Training ...

Kelly Services

Intake Coordinator

Orlando, FL · Remote

$20 - $26/hr

Kelly OCG, Managed Service Provider Location: Remote, U.S.-based, from an approved work location (Must reside within 100 miles of Orlando, FL) Pay Range: $20 to $26 per hour Work Location & Training ...

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Remote Managed Service Provider information

What is a Remote Managed Service Provider?

A Remote Managed Service Provider (MSP) is a company or team that remotely manages a business's IT infrastructure and end-user systems. MSPs handle tasks like network monitoring, cybersecurity, data backup, and technical support, all from an offsite location. This allows businesses to focus on their core operations while experienced professionals maintain and secure their technology. Remote MSPs typically offer their services on a subscription basis, providing proactive support and minimizing downtime.

What is the difference between Remote Managed Service Provider vs Network Administrator?

AspectRemote Managed Service ProviderNetwork Administrator
CredentialsCertifications like CompTIA Network+, Microsoft Certified, vendor-specific certificationsCertifications such as Cisco CCNA, CompTIA Network+
Work EnvironmentRemote, often managed via remote tools, supporting multiple clientsTypically onsite or hybrid, managing internal network infrastructure
Employer & Industry UsageManaged service providers serving various industriesIn-house IT teams or organizations managing their own networks

The main difference is that a Remote Managed Service Provider offers outsourced IT support remotely across multiple clients, while a Network Administrator manages an organization's internal network infrastructure, often onsite. Both roles require similar certifications but differ in scope, environment, and employer type.

What are the key skills and qualifications needed to thrive as a Remote Managed Service Provider, and why are they important?

To thrive as a Remote Managed Service Provider, you need strong IT troubleshooting skills, a solid understanding of network and system administration, and relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Solutions Expert (MCSE). Familiarity with remote monitoring and management (RMM) tools, ticketing systems, and cybersecurity solutions is typically required. Excellent communication, problem-solving, and time management skills help professionals coordinate with clients and resolve issues efficiently. These abilities are critical for delivering reliable support, maintaining system uptime, and ensuring client satisfaction in a remote environment.

How does a Remote Managed Service Provider typically collaborate with client IT teams to ensure seamless service delivery?

Remote Managed Service Providers (MSPs) work closely with client IT teams through regular communication, ticketing systems, and scheduled virtual meetings to align on goals, resolve issues, and implement new technologies. They often use remote monitoring and management tools to proactively detect and address problems, minimizing downtime for clients. Successful collaboration involves clear documentation, shared protocols, and frequent updates, ensuring both the MSP and client teams are informed and responsive. Building trust and maintaining transparency are key to fostering strong partnerships and achieving seamless service delivery.
What are the most commonly searched types of Managed Service Provider jobs in Florida? The most popular types of Managed Service Provider jobs in Florida are:
What are popular job titles related to Remote Managed Service Provider jobs in Florida? For Remote Managed Service Provider jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Remote Managed Service Provider jobs in Florida look for? The top searched job categories for Remote Managed Service Provider jobs in Florida are:
What cities in Florida are hiring for Remote Managed Service Provider jobs? Cities in Florida with the most Remote Managed Service Provider job openings:
Remote Managed Service Provider jobs near you
Infographic showing various Remote Managed Service Provider job openings in Florida as of July 2026, with employment types broken down into 72% Full Time, 17% Part Time, and 11% Contract. Highlights an 3% In-person, and 97% Remote job distribution.

Manager, IT Business Analysis

L3HHCM20

Tallahassee, FL • On-site, Remote

$116K - $216K/yr

Other

Medical, Retirement, PTO

Posted 19 days ago

Job description

Job Title: Manager, IT Business Analysis

Job Code: 40617

Job Location: Remote Opportunity

Job Schedule: 9/80: Employees work 9 out of every 14 days - totaling 80 hours worked - and have every other Friday off

Job Description:

The Manager, IT Business Analysis leads the IT business analysis function, directing and auditing the activities of our external Managed Service Provider (MSP). This position acts as the crucial bridge between internal business departments and the MSP, translating complex business requirements into actionable technical specifications, overseeing the MSP's project delivery, managing the project backlog, and ensuring SLA compliance. The ideal candidate is a strategic thinker with a strong technical background and proven experience in vendor management.

Essential Functions:

  • MSP Direction & Oversight: Serve as the primary point of contact for the MSP, overseeing their day-to-day operations, project delivery, and adherence to Service Level Agreements (SLAs).
  • Requirement Gathering & Translation: Collaborate with business stakeholders to define, analyze, and document business processes and requirements, ensuring they are accurately translated into technical specifications for the MSP.
  • Backlog & Project Management: Manage the IT project portfolio and backlog, prioritizing requests and ensuring the MSP delivers on time and within scope.
  • Performance Monitoring: Track and report on MSP performance metrics, conducting regular reviews to identify areas for improvement and ensuring high-quality deliverables.
  • Quality Assurance & UAT: Oversee the User Acceptance Testing (UAT) process to ensure technical solutions developed by the MSP meet business needs before implementation.
  • Strategic Alignment: Partner with senior leadership to align IT strategy with company goals, providing input on technology roadmaps.
  • Conflict Resolution: Mediate disputes between internal business units and the MSP, resolving escalated issues promptly.
  • Risk Management: Identify and mitigate risks related to project delivery, vendor performance, and cybersecurity.

Qualifications:

  • Bachelor's Degree and minimum 9 years of prior relevant experience. Graduate Degree and a minimum of 7 years of prior related experience. In lieu of a degree, minimum of 13 years of prior related experience.
  • 5+ years of experience in IT business analysis, with 2-3 years in a management or lead role.

Preferred Additional Skills:

  • MSP Experience: Proven experience managing or working closely with an external Managed Service Provider (MSP).
  • Technical Acumen: Strong understanding of SDLC (Software Development Life Cycle), IT infrastructure, and data modeling.
  • Documentation Skills: Expert capability in creating business requirements documents (BRDs), user stories, and process flow diagrams.
  • Communication & Negotiation: Exceptional ability to translate technical concepts into business terms for stakeholders and negotiate with vendors.
  • Tools: Proficiency in project management tools (e.g., JIRA, MS Project) and requirement management tools.
  • CBAP (Certified Business Analysis Professional) or PMP (Project Management Professional) certification.
  • Experience in ITIL framework.

In compliance with pay transparency requirements, the salary range for this role in California, Massachusetts, New Jersey, Washington, and the Greater D.C, Denver, or NYC areas is $116,500-$216,500. The salary range for this role in Colorado state, Hawaii, Illinois, Maryland, Minnesota, New York state, and Vermont is $101,500-$188,500. This is not a guarantee of compensation or salary, as final offer amount may vary based on factors including but not limited to experience and geographic location. L3Harris also offers a variety of benefits, including health and disability insurance, 401(k) match, flexible spending accounts, EAP, education assistance, parental leave, paid time off, and company-paid holidays. The specific programs and options available to an employee may vary depending on date of hire, schedule type, and the applicability of collective bargaining agreements. 

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