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Remote Linux Help Desk Jobs in Virginia (NOW HIRING)

VivSoft Technologies LLC

Help Desk Analyst

Herndon, VA · On-site +1

$21 - $28.75/hr

Remote, USA Clearance: Public Trust Type: Full Time, W2 Citizenship: U.S. Citizen About the Company We are a mission-driven technology company specializing in Cloud, DevSecOps, Artificial ...

Maximus

Customer Service Representative - Help Desk

VA · On-site +1

$16 - $21.75/hr

General information Job Posting Title Customer Service Representative - Help Desk Date Thursday ... This position is fully remote. Employment is contingent upon successful completion of a CMS client ...

CyberSheath

Helpdesk Technician II

Reston, VA · Remote

$83/hr

Ability to provide exceptional customer support in a fast-paced remote Managed Services Practice ... Desktop and Server Operating Systems (Windows, Mac, Linux) * Microsoft Office 365, Azure, Teams ...

CyberSheath

Helpdesk Technician I

Reston, VA · Remote

$20.75 - $28/hr

Ability to provide exceptional customer support in a fast-paced remote Managed Services Practice  ... Desktop and Server Operating Systems (Windows, Mac, Linux)  * Microsoft Office 365, Azure, Teams ...

Ntiva

Service Desk Technician II

Mclean, VA · Remote

This is a remote position; however, team members should be willing and able to travel if the need ... Help Desk experience * Proficient in supporting, administering, and troubleshooting Microsoft ...

kgs

RPA Lead (REMOTE)

Arlington, VA · Remote

This is a remote opportunity. We offer competitive compensation and an extraordinary benefits ... Serve as the primary point of contact for all UiPath-related help desk requests and technical ...

kgs

RPA Lead (REMOTE)

Arlington, VA · Remote

This is a remote opportunity. We offer competitive compensation and an extraordinary benefits ... Serve as the primary point of contact for all UiPath-related help desk requests and technical ...

Koniag, Inc.

RPA Lead (REMOTE)

Arlington, VA · On-site +1

$170K - $200K/yr

This is a remote opportunity. We offer competitive compensation and an extraordinary benefits ... Serve as the primary point of contact for all UiPath-related help desk requests and technical ...

Maximus

Junior CIC Analyst

VA · On-site +1

Job-Specific Minimum Requirements - 1+ years of experience in IT support, help desk, or operations ... Remote #techjobs #clearance #veteranspage Minimum Requirements TCS217, T1, Band 4 #TSTECH ...

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All JobsLinux Help Desk JobsRemote Linux Help Desk JobsRemote Linux Help Desk Jobs in Virginia

Remote Linux Help Desk information

What is the difference between Remote Linux Help Desk vs Remote Network Support Specialist?

AspectRemote Linux Help DeskRemote Network Support Specialist
CertificationsLinux+, CompTIA A+CCNA, CompTIA Network+
Work EnvironmentHelp desk, technical supportNetwork troubleshooting, infrastructure support
Industry UsageIT support, customer serviceNetwork administration, enterprise IT
Common Search IntentTechnical support for Linux systemsNetwork issues and infrastructure support

The Remote Linux Help Desk primarily focuses on providing technical support and troubleshooting for Linux-based systems, often assisting end-users with software, hardware, and OS issues. In contrast, a Remote Network Support Specialist concentrates on maintaining and troubleshooting network infrastructure, including routers, switches, and connectivity problems. While both roles require networking knowledge, the Linux Help Desk emphasizes OS-specific support, whereas Network Support Specialists focus on network hardware and architecture.

What are the most commonly searched types of Linux Help Desk jobs in Virginia? The most popular types of Linux Help Desk jobs in Virginia are:
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What job categories do people searching Remote Linux Help Desk jobs in Virginia look for? The top searched job categories for Remote Linux Help Desk jobs in Virginia are:
What cities in Virginia are hiring for Remote Linux Help Desk jobs? Cities in Virginia with the most Remote Linux Help Desk job openings:
Remote Linux Help Desk jobs near you
Help Desk Analyst

Help Desk Analyst

VivSoft Technologies LLC

Herndon, VA • On-site, Remote

$21 - $28.75/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 8 days ago

Job description

Title: Help Desk Analyst
Location: Remote, USA
Clearance: Public Trust
Type: Full Time, W2
Citizenship: U.S. Citizen
About the Company
We are a mission-driven technology company specializing in Cloud, DevSecOps, Artificial Intelligence, and Digital Experience. We are a diverse team of innovators focused on creating open, scalable, and automated solutions that drive digital transformation in federal space. Our work culture fosters collaboration, creativity, and continuous learning.
Job Summary
We are seeking a motivated Help Desk Analyst to join our team to support a federal customer. This is an excellent opportunity for an early-career IT professional who enjoys solving technical issues, providing exceptional customer support, and working in a collaborative federal IT environment.
As a member of the Help Desk team, you will provide first-line technical support to users by diagnosing and resolving hardware, software, and system-related issues. You will work closely with the Program Manager, Business Process Specialists, and fellow Help Desk personnel to ensure timely resolution of incidents while delivering high-quality customer service.
Key Responsibilities
  • Provide technical support and troubleshooting assistance for users operating within the federal customer.
  • Diagnose and resolve hardware, software, network, and application-related issues in a timely and professional manner.
  • Respond to user inquiries and document incidents, requests, and resolutions using established ticketing systems.
  • Escalate complex technical issues to appropriate support teams when necessary.
  • Monitor assigned tickets to ensure timely resolution and adherence to service level agreements (SLAs).
  • Assist users with system access, account support, and application-related questions.
  • Support operational activities and contribute to maintaining a high level of customer satisfaction.
  • Collaborate with team members to identify recurring issues and recommend process improvements.
  • Maintain accurate documentation of troubleshooting procedures, resolutions, and knowledge articles.
  • Support shift operations and, when applicable, assist with team leadership or lead diagnostic activities.
Required Skills/Qualifications
  • U.S. Citizenship required.
  • Ability to obtain and maintain a Public Trust clearance.
  • Must possess an IT-II Non-Critical Sensitive (Tier 3) security clearance.
  • Bachelor's degree in Information Technology, Computer Science, or a related field.
  • Minimum of 2 years of experience providing Help Desk or Technical Support services.
  • Experience supporting computer hardware, operating systems, and software applications.
  • Understanding of how software applications interact with computer hardware and operating systems.
  • Experience diagnosing and resolving technical issues in a customer support environment.
  • Relevant technical certification from a nationally recognized certification authority.
  • Excellent verbal communication, customer service, and problem-solving skills.
  • Ability to work independently while contributing effectively within a team environment.
Preferred Qualifications
  • Experience using Jira for incident and ticket management.
  • Experience supporting the Procurement Integrated Enterprise Environment (PIEE).
  • DoD 8570/8140 certification such as CompTIA Security+.
  • Scrum Master certification or experience working within Agile environments.
  • Previous experience serving as a Help Desk Lead, Shift Supervisor, or Lead Diagnostician.
Benefits
  • Comprehensive Medical, Dental, and Vision Plans (Healthcare benefits are 100% employer-paid for employees only)
  • Life Insurance
  • Paid Time Off (Flexible/Combined PTO, Bereavement Leave, 11 Company Paid Holidays)
  • 401K Retirement Plan with employer match
  • Professional Development Training Reimbursement

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