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Remote Linux Help Desk Jobs in Stafford, VA (NOW HIRING)

Edgesource

Data Engineer

Centreville, VA · On-site +1

$113K - $136K/yr

Experience with AWS cloud services and Linux environments. * Git for version control and ... We are always seeking top-talent to join our team in helping to address the most critical technical ...

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Remote Linux Help Desk information

See Stafford, VA salary details

$12

$23

$33

How much do remote linux help desk jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for remote linux help desk in Stafford, VA is $23.09, according to ZipRecruiter salary data. Most workers in this role earn between $19.18 and $25.91 per hour, depending on experience, location, and employer.

What is the difference between Remote Linux Help Desk vs Remote Network Support Specialist?

AspectRemote Linux Help DeskRemote Network Support Specialist
CertificationsLinux+, CompTIA A+CCNA, CompTIA Network+
Work EnvironmentHelp desk, technical supportNetwork troubleshooting, infrastructure support
Industry UsageIT support, customer serviceNetwork administration, enterprise IT
Common Search IntentTechnical support for Linux systemsNetwork issues and infrastructure support

The Remote Linux Help Desk primarily focuses on providing technical support and troubleshooting for Linux-based systems, often assisting end-users with software, hardware, and OS issues. In contrast, a Remote Network Support Specialist concentrates on maintaining and troubleshooting network infrastructure, including routers, switches, and connectivity problems. While both roles require networking knowledge, the Linux Help Desk emphasizes OS-specific support, whereas Network Support Specialists focus on network hardware and architecture.

What are the most commonly searched types of Linux Help Desk jobs in Stafford, VA?

The most popular types of Linux Help Desk jobs in Stafford, VA are:

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Remote Linux Help Desk jobs near you

Helpdesk Specialist Tier II

Global Enterprise Services, LLC

Fort Belvoir, VA • Remote

$55K - $67K/yr

Full-time

Re-posted 10 days ago

Job description

GES is seeking an Intermediate Helpdesk Specialist to support large-scale migration and operations on a large, high-profile DOD contract. The I3TS program provides enterprise-wide IT support to enable DTRA’s Information Management & Technology Directorate (ITD) to consolidate, modernize, and continuously innovate the delivery of IT services and mission capabilities to DTRA’s internal and external mission partners operating in CONUS and OCONUS locations. 

In this role, a successful candidate you will provide IT Service Desk support installing, operating, maintaining, troubleshooting, administrating, and cybersecurity defense of data and applications hosted in the DTRA Data Center on both the classified and unclassified systems. 

You will serve as the initial point of contact for IT-related problems and incidents. In this capacity you will provide phone, online and deskside support to users, performing technical triage, troubleshooting, resolving the issues, and following escalation protocols as necessary.  

Additional duties will include:

  • Provide great and prompt customer service to DTRA personnel by assisting them with IT-related issues.
  • Document and communicate degradation of services or outage issues information to customers and help with resolution.
  • Analyze, troubleshot, and resolve tickets based on the Help Desk allocation process.
  • Follow ITSM and ITIL processes to ensure quality of services and prompt resolution.
  • Ensure your assigned tickets stay within the program’s AQL/SLA commitments.
  • Open and close tickets in Remedy and/or Service Now.
  • Ensure all tickets, requests, and work orders are properly documented.
  • Create or coordinate the development of Knowledge Base Articles (KBA)
  • Troubleshoot complex problems and able to derive root causes and apply correct fixes or workarounds.
  • Provide support for new employees setting up ADPE (ex. Monitors, keyboard, mouse, VDI, laptop, phone, printer, VTC suite), ensuring network connectivity, and any unresolved account administration providing access to the necessary websites, applications, or services.

Basic Qualifications:

  • Bachelors Degree with 8+ years of relevant experience or a Masters Degree with 6+ years of experience. Additional experience will be considered in lieu of a degree.
  •  Active DOD Top  Secret clearance
  •  Information Assurance Technician (IAT) Level II
  •  Experience in IT customer service including two (2) years of IT ticketing system experience and one (1) year of experience in remote desk takeover tools and usage.
  •  Experience meeting service level goals and targets.

Desired Qualifications

  • Experience with Office 365, remote desktop applications, and experience with Windows Server and Cisco networking
  • Certification in a process-based platform including programs equal to ITIL, HDI, CoBIT, Lean Six, Six Sigma,etc.